🏷️ About: Switzerland’s Food and Grocery Delivery App Huge fan of freshly prepared meals, but not the hassle of cooking or shopping? Us too. Find everything you need with Smood and get it delivered by the true Swiss Food Delivery App in 45 minutes.
- Quick and easy to use
- Convenient for those who dislike grocery shopping or live in a foreign country
- Efficient administration and drivers
by Virtualmagician
Always late , on average an extra hour. Customer service is incompetent and charged .99 per minute to call them.
by Broyoproyobro
I’ve ordered a lot from Smood but I’m always disappointed with the delay of the order, items missing from the order, etc.. I’ve contacted customer support very often which has just changed where one has to pay €.99 per minute while calling customer service. I’m just very disappointed
by Eduardo81737
I had an issue with my order and wasn’t able to reach customer service. I had to call the restaurant for them to fix the issue and they told me to ask for a reimbursement on SmoodtheSwissDeliveryApp . I still haven’t figured out how to do it. I’m really upset with Smood and the restaurant. I don’t recommend SmoodtheSwissDeliveryApp.
by D8825617337
The live chat never really works or helps and customer service never answers. I have ordered several times for food that never arrived, despite the fact that SmoodtheSwissDeliveryApp noted that it was deliverable. SmoodtheSwissDeliveryApp is the most unreliable food delivery app I have ever tried in Europe.
by Renner2
Driver came with wrong food. Found out only support option is a premium number at 1 CHF a minute or a chat that does not get answered. Hope I can even get my money back!
by Anamazingapp
Never got my food, SmoodtheSwissDeliveryApp never updated to tell me where the food was, I never heard a response when I complained and asked for a refund. I’ve never had a delivery app completely rip me off, but that is what happened in Zurich.
by Kirbacd
If you hit the order by mistake there is no way to change yr order or add to your order, no one to help you.
Orders arrive ALWAYS later than the eta.
by Ptygutom
My ordered came after 1hour on May 2 and missing 2 items. I sent them an email telling them my order is incomplete until now no reply 😟
by Paid In Rubles
I used SmoodtheSwissDeliveryApp for the first time because Uber Eats was not available in my area. I placed an order with a restaurant and waited for delivery. SmoodtheSwissDeliveryApp notified me that the driver was at my door, but was not. Five minutes later SmoodtheSwissDeliveryApp marked my order as delivered. NOTHING was delivered and I never saw a driver, or any vehicle moving on my street for that matter. I tried to call the restaurant, but they said it was out of their hands and to call the delivery company. I called Smood customer service and was told the the call would cost me CHF 0.99 per minute and to use chat for as a free contact method. ANYTHING I typed into chat was replied with, ‘sorry, I did not understand that. Can you please try again.’ I called customer service and was on hold for 5 minutes before I spoke to a person. Again, I was placed on hold while they called the driver to investigate. They came back and said the driver called me 3 times. I never received ANY calls form ANYONE during the time the driver supposedly called. I asked for proof. They sent me an email with a screenshot of the supposed calls. Nothing showing it was my number called. First alleged call showed 0 seconds, second alleged call was 3 seconds, and the last was 5 seconds. Smood refused to do anything further saying the the order shows it was delivered. So now I’m out CHF 80 thanks to a dishonest driver and customer service representative.
Don’t use Smood. If there’s a delivery issue, they probably won’t help. And…they’ll charge you for their ‘service’.
by Yellowpeppers1
Food is ALWAYS LATE! What a waste of time and money. Do not recommend.
by Berbereberhe
You can’t modify or update payment info from the mobile app. Mind boggling how the company survives with this kind of weakness.
by Scottie Sheraton
When I open SmoodtheSwissDeliveryApp and click on a restaurant, SmoodtheSwissDeliveryApp freezes. So I can’t order anything. Can this be fixed? Thx
by -foz-
SmoodtheSwissDeliveryApp has notification preferences, but only for newsletter and partner promotions. With both of these turned off, SmoodtheSwissDeliveryApp still pushes advertising push messages, free delivery blah blah even during Christmas. Only choice is to disable notifications for SmoodtheSwissDeliveryApp which is the whole point for food delivery, right? Smood: Have a chat with your marketing department. You are losing engagement by doing this.
by LDRLLA
I tried to switch to pick up and this did not work as it still only showed me delivery options and when I put items in the cart, there still was only a delivery option, no pick up.
Also, the discount code LUIGFDL2 for free delivery did not work for me.
by Francis C 123
When it works it’s very nice. At this moment, being late is acceptable but not ignored. I’ve sent many messages and never got an answer back.
by Azxdfcjusik
Great service, you can literally follow your order in real time. Add a feature for customers to insert their building’s digicode (so that the deliver person doesn’t have to call us) and it’s perfect!
by A_Log
It’s quick and easy. I do not have to leave my home. I hate grocery shopping, so SmoodtheSwissDeliveryApp comes in handy, especially living in a foreign country. I wish it could add more grocery stores though. Overall, great app.
by Tigerlillie111
thank you Smood!
by Mona KS
Great app .. very efficient admin and drivers
Yes. Smood, the Swiss Delivery App is very safe to use. This is based on our NLP (Natural language processing) analysis of over 275 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Smood the Swiss Delivery App Is 45.0/100.
Yes. Smood, the Swiss Delivery App is a totally legit app. This conclusion was arrived at by running over 275 Smood, the Swiss Delivery App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Smood the Swiss Delivery App Is 100/100..
Smood, the Swiss Delivery App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Find everything you need with Smood and get it delivered by the true Swiss Food Delivery App in 45 minutes.
Select Pick-up in the app, add your favourite meals, place the order and go to your local restaurant to grab your food.
Chinese and so much more... Order now from over 1’700 restaurants using the Smood app.
Choose from Switzerland’s best selection of restaurants and a large variety of food to order: Pizza.
Find your favourite grocery products from Migros on the Smood app.
Order from a variety of over 6’000 products, always at the same price as in the store.
Find vegetables, fruit, meat, dairy products, a bakery selection, hygiene products and many more.
Browse your nearby restaurants and search for food by cuisine, restaurant name, dish or meal.
Because our drivers are employed by Smood, they are paid fair wages, have social benefits and are insured.
Or, you can choose the new ‘no-contact delivery’ option and request that your order be left at your doorstep.
You can order ahead for Pick-up instead of waiting for a delivery.
Enter promo codes or gift cards to redeem a discount on your order.
Smood was born 2012 in Switzerland.
Delivered directly to you in 45 minutes with the Smood app.
