Pizza Hut Reviews

The service at this Pizza Hut was terrible tonight, February 23, 2022. I didn’t get my order until 30 to 35 minutes late. It was supposed to be curbside and it was not brought to me. When I called the girl told me I could come in and pick it up. I told her no I wanted it brought to the car like I told him. I told her I was 80 years old and didn’t want to get out in the cold. When she finally brought it to me after about another 10 or 15 minutes her attitude was not very good. She told me a part where another business had those parking places I was parked right in front of their store with my light shining in their window. Where I have always parked. I called the store and was disconnected three times. Then I called and they never answered at all for about three times. They finally answered and I asked for the manager and it was put on hold for 15 minutes. I called back and finally got the manager and his attitude was not much better he asked what I thought he should do. I told him he should make it plain where you’re supposed to park like they used to have it and then also the attitude of his employees was not very nice and that I could get my pizza at another place.

Overall I think the user interface of PizzaHut is mostly fine. My biggest issue is the vague error messages you give. “Oops, something went wrong” this error message can mean anything from, PizzaHut itself has a glitch or the restaurant you’re trying to order from doesn’t have one of the menu items or ingredients you were trying to select. Good luck figuring out which it is!

Half my time spent ordering on PizzaHut , is just me randomly changing every ingredient and every menu item to try and figure out where the problem in my order is. For example today when I tried to use PizzaHut , the error message apparently meant that they no longer had personal pan pizza crust. And the only way I found that out was when I tried to place my order over the phone. The representative on the phone was able to see that the restaurant location no longer had personal pan pizza crust available today.
Either create a live inventory system where users can see what is and is not available at the restaurant or don’t have an app. Plenty of other restaurants are able to do this. There’s no reason why Pizza Hut can’t.

So, I built a profile on PizzaHut .. Built an order and continued to check out. Then in the check out it wants me to re enter the info I just created a profile with.. Okay.. So I do that. Then again continue to check out. An error pops up stating I need to enter ALL info.. Okay.. I go back. I've entered all but the email. So, I try to enter my email, however PizzaHut will not allow me to select the email field. So I log out.. Back in.. Re enter everything from scratch.. But of course.. Same issue. Okay.. I'll just call in. I do that.. Read my order from PizzaHut verbatim. Of course this is a process because the employee doesn't know what their cheez-it product is.. Apparently employee product and special feature knowledge isn't a priority... Okay.. Finally, after extensive teamwork my order is ready to process. BUT WAIT! Now my order is 8$ more than what is stated on PizzaHut . The employee of course doesn't know why either and lacks any sort of social or problem solving skills.. However at this point.. I can't go through anymore of this bs. Keep the extra 8$ pizza Hut. Maybe spend it on app development or employee training. Both facets could use work. What an experience.. Thank you pizza Hut. What a magical experience.

I a a huge Pizza Hut lover , my husband not so much. So tonight I talked him into letting me order fr Pizza Hut. I placed my order online for delivery left a tip , was given a estimated delivery time . Waited and waited even allowed extra time incase they were busy being Friday evening ! Finally I called and was told I was set
Up for carry out , I said ok but I want my tip removed if I have to pick this up as not tipping to pick mt own food up, I was told to come in and show proof of my total out of my acct ! So I did this , the manager was horriable and ungodly rude , being rude to the young girl at the register telling her to tell me …. Etc, as he stood in the kitchen doorway, I said “ do not tell that young girl to tell me anything u come out here and speak with me, “ he then proceeded to storm out into the entry way and tell me he does not care what my acct says , that I paid this and it may fall off!? WHAT? I said “ IT MAY FALL UP? ( tip)” YEP!!! I said no it better fall off , he then proceeded to take his kitchen gloves off and whip them down onto the floor, , turned around as I was speaking to him and completely walked away leaving this poor young girl standing there to take care of me! I will never order fr Pizza Hut Again, I’m sure I mean nothing at all to a big company like you but I will be spreading the word about my experience to all my friends and their friends

How long does this need to go on being the most jacked up app I’ve ever used? I try to change my address because I travel for work, POP up talking about “contactless delivery blah, blah” telling me that I have to clear my cart to enter a different address (in a different room number in the same hotel) click Ok, nothing happens. Back out of and close PizzaHut , repeat of first problem. Completely delete the order, close PizzaHut and clear it, same problem. Delete the address completely from my saved addresses, go through the order process all the way to check out, wrong address again, the same one I deleted already from saved addresses. Click change address....REPEAT FROM BEGINNING. It’s a vicious circle of AHHHHHHHH!!!! I just wanted a pizza and now my blood pressure is through the roof AND I’m hungry. Trying to pay $25-30 just to get food to myself which is an exorbitant amount of money in the first place, I can go to a nice place, eat and have a few drinks for that. As a matter of fact, I think that’s what I’ll do! My 18yo daughter works for Pizza Hut while she’s in school and I raised her right and she’s commended constantly, I pay money to your restaurant maybe 2-3 times a month to feed the 5 people in my house and this is how I’m repaid, with an app that makes me want to yank my own eyeballs out. 🤯 Thanks Pizza Hut app developers! 🤬

App wouldn’t allow ordering a pizza from the value menu. Must order minimum 2 items to order from the value menu. Very slow process. Tried to order 1 pizza from the value menu and an order of breadsticks. Tried 3 times. Each time app read that an error had occurred. Deleted trying to order a pizza and just ordered the breadsticks and a dessert. Success. Went back an tried to add a pizza from the value menu. Same message. An error had occurred. Removed the request for the pizza from the value menu and then was able to order the breadsticks and the dessert. This occurred also, the last time I tried to order a pizza from the value menu. Also, on new version of PizzaHut , there is no way, that I have found, to be able to order additional sides of dipping sauces. Used to be able to do this on the old version of PizzaHut . Went to the website, to try to place order, since I was having such a difficult time with PizzaHut. The website was even more difficult to use. Don’t have the inclination to go through all of the problems encountered when trying to use the website. Trying to order online makes one worn out and weary. Use up an employee’s time by calling the restaurant and placing order over the phone? Or just order from another pizza restaurant?

Each update makes PizzaHut prettier, but less functional and introduces more quirks. I have not been able to successfully complete (at least) the last three orders. Prior to that, it authorized my charge twice, but the store never received my order.

Tried again just now. I get through the entire order and click Submit. Tells me there is an error and my store isn’t accepting online orders. I need to change me location. Change MY location? Let me buy another house just to make it convenient for you, Pizza Hut. I also get a lot of “Out of Stock” notices when trying to put an order through. At least those appear in the front end of the order as opposed to at the end when I’m trying to complete the purchase.

There is potential in PizzaHut, but Pizza Hut developers and/or receiving restaurants are making this a waste of time. Am genuinely recommending that you call a local and Izzy parlor and place your order over the phone as opposed to wasting time with PizzaHut. Something I’m about to do because Pizza Hut won’t accept an invoice for the time I’ve lost. (PS: the did send me a coupon for a free pizza once when I complained about PizzaHut, but the coupon required that I use it in a restaurant. I called corporate and confirmed I had to go to a restaurant to use it. Tells you how much faith they have in their own app!)

I downloaded PizzaHut today to pre-order for a high school team event. I can’t even get past the account setup page because it is stuck in a loop! It won’t accept that I don’t have an extension for my phone number so it jumps back to that field every time I enter my birthdate (just below the extension field) and resets my bday to today. So after figuring out how to bypass that loop (don’t hit “next” on your keyboard, tap into a previous field to get out of the Bday). I make it to the bottom and tap “create account” and it insists my passwords are unacceptable. It wants 6 letters and I’ve tried every version of all lowercase, combo of case sensitive, numbers/symbols and it just denies them all but doesn’t say why. So I go back and try a fake extension for my phone, it then finally accepts my password (I guess??) because the error is now that my phone number is already in use. THIS IS THE FIRST TIME I HAVE DOWNLOADED PizzaHut !!!!!! I work with computers and tech for a living so I would say I’m fairly capable of installing, understanding and using apps. Good god I give up. Is this in beta????? Needed to place the order before any of the local stores are open and wanted to be able to confirm it or get notifications later so figured this was the way to go, but forget it! Taking our business somewhere else.

Annoyed!! It glitches and causes order’s to get messed up! Here is my order problem example, wanted 2 pizzas 1 with all pepperoni, reg cheese, reg sauce (which I pay good attention to bc the other gets light cheese and light sauce) and then olives on half. For this one they gave me instead, extra cheese on half (which I hate!) Then for pizza #2, ordered all pepperoni with light cheese and sauce, ended up with up with only half pepperoni(which it clearly does not say on my order), I know I specifically said “NO” when the pop up menu suggest extra cheese too! Then if that’s not enough, to end the madness, my 4 pack of 20oz was ordered as 2 Pepsi’s and 2 mountain dews and guess what, got 3 mountain dews and1 Pepsi!!! Then I have a receipt on my pizza’s (the one with no description)that’s $10 less then the one a paid!!! What kinda of chaos is this, i guarantee when I call, and I will, they will do everything possible to blame it ALL on me, they always do. 9 out of 10 times, I prove my case! Ifwhen I call, my experience is different, I will update this review! Don’t hold your breath though! Just double, triple and maybe even call them to verify they have the proper order, this is a pain!!! Good Luck my fella consumers!!!

The previous version had some issues but they weren’t much of a problem and could be worked around. The new user interface seems a little clunky and there are a couple of problems that caused me to have to do some troubleshooting.

First, user interface is a step by step procedure that, while it gets the job done theoretically, it seems like it could be refined to speed the process. The first problem I had was with the crust flavor section. I honestly don’t remember getting the option to set the flavor the first time I tried to set up my pizza. I went through the rest of the process thinking they were going to ask later but it never came up. Then I couldn’t find a way to edit the fact it had “no flavor” on the crust in the end and I had to start all over. When I got back to the beginning, I saw the crust flavor section and when I tried to tap on “no flavor”, it just moved to the pizza sauce section. I got frustrated and just ended up selecting a pizza I had bought previously.

The next problem was in the payment section. First I couldn’t find the Visa checkout option and I wish there was an Apple Pay option but as I entered my credit card info and tapped the button, it notified me I forgot to fill out my name. No problem, I filled out my name then it tells me to fill out the credit card number. The number was already filled out. I checked it against my credit card and ended up just refilling the same number again and it worked.

Let me just add this as a foreword that I really love pizza hut’s pizza and this review isn’t about the quality of the service. Rather, I’m here to talk today about how annoying PizzaHut is. Whenever I use PizzaHut , each selection I choose either results in an extended wait period while the next screen loads or …. absolutely nothing. No in between - nothing ever seems to load quickly, ever. Last night, I attempted to order through PizzaHut and, not only would PizzaHut not recognize my account, but PizzaHut didn’t recognize that there were any pizza huts in the area for me to pick up from! I tried multiple times inputting my address, only to either be told “there are no pizza huts in your area” OR PizzaHut would show pizza huts near me, but then never let me click on them to move forward with the order. I ended up having to call the store directly - well , not directly because Pizza Hut outsources their order service now. (Crazy! Haha.) which was equally a bad experience. (Classic customer service - waiting 7 minutes to order a pizza????) All in all, was very frustrated by the whole situation that could’ve been avoided if PizzaHut was just programmed better.

So PizzaHut is definitely more user friendly, however, there is no way to add extra toppings. For example, when you select pepperoni as a topping, you can only select it once, there’s no way to change amount. The other thing I’d change is limiting the amount of characters available when instructions. Since you can’t add extra toppings, if you try to request it in additional instructions, you have to limit what you say. Add a feature that allows you to specific certain things for each item or something. The purpose of PizzaHut is for convenience and ease, but now you have to call the store after placing the order to update it to what you truly want. Might as well just call in the order.
Also, with the update, when you change the amount of sauce on your pizza, it doesn’t show you’ve selected light or extra sauce when confirming your order. As consumers, we want to see what the store will see and we want to be able to order something exactly as we want it without having to jump through extra hoops. Other than that.. Pizza Hut app is great. That’s my 2 cents ✌🏻

First, a disclaimer. I am not an expert on using PizzaHut so there may have been a way to fix my problem that would have been clearer for someone who has used it more often. If there is, please let me know. Using IPAD app.

I was in PizzaHut and put a Tastemaker in my cart. Then I tried to order another pizza (not a Tastemaker)and a pizzone but for some reason it would not let me switch from a large pizza 3 top to a medium bbq chicken. I tried going clicking “menu” several times but nothing worked until I cleared the cart and started over completely, put in the pizzone and the bbq pizza first, and then added the Tastemaker pizza. Irritating to say the least.

Then, I proceeded to pay for the pizza. I had two gift certificates that I wanted to use. Put in the first no problem but then discovered that PizzaHut does not take more than one. I tried a couple of times to “add a gift card” with no success and ended up using a credit card. This results in having several lower balance gift cards sitting around instead of being able to use them up. Other apps have the ability to add two or three gift cards in a transaction, why not Pizza Hut?

Pizza Hut is my families favorite pizza and has been for years. Not only the food but the customer service is top tier and that hasn’t changed since I first ate at a Pizza Hut in California when I was a lot younger. With that being said once in awhile PizzaHut gives me issues because I’m not technologically savvy lol but whenever I call to our neighborhood Pizza Hut whether a manager or crew member answers the phone 9xs out of 10 they really do go above and beyond to help me figure out whatever I need. I just add that our Pizza Hut on sw29th and May has the friendliest staff possibly ever. Now around 2:40 today my husband went to that Pizza Hut for contactless curbside carry out or whatever it’s called and waited in the car at least 5 minutes and said nobody came out with our order. I asked him if it was busy and he said he only saw employees inside the restaurant. So he had to get out the car and go in and looked and saw his name on the board with order status as ready so I’m wondering why nobody brought the food out? PizzaHut even asked me his cars make model color etc and where’s to put the food so I don’t understand if I did something wrong but I know I specifically wanted curbside because his knees bad and I wanted him to walk as little as possible. So I still am team Pizza Hut I’m just wondering what happened. Thank you so much for your time and attention.

I have use PizzaHut 25 times to order my kids Pizza Hut because that’s the one they prefer, when you’re picking toppings on like the other two main competitors, if you pick pepperoni you can’t put on this half only on that half only on all the pizza, you pick it is on all the pizza, there’s always a problem with something and it doesn’t know what it is the test tells you to go back and check everything, God for bid you re-order one of your previous orders and happens to be on a day where Wednesdays have cheaper wings so the owner can’t go through for literally about a dollar that they don’t wanna “overcharge you”, and don’tForget never combined two deals at the same time. PizzaHut is ridiculously glitchy, I have to sign back in every time, and the refurbishment honest with you the service that I received has been more than subpar, my kids basically eat the pepperoni off the pizza and I decided OK why don’t I start getting the pepperoni lovers pizza last week in arrived with two pieces of pepperoni and three slices 2 1/2 to 3 pieces of pepperoni on the rest. So I literally paid five dollars more on the five dollar deal to get the equivalent of what may have been one to two extra pepperonis, I’ve had five dollars for 1 to 2 extra pepperonis, I didn’t expect to get as much pepperoni is the picture showed but this was ridiculous

PizzaHut is terrible!! Takes you forever to trudge through putting together an order to find out that they have your location wrong & they automatically switched the store that you want to pick it up to another store in a different city & then you have to start all over again!! Argh!!!!! Then I tried to pay w Apple Pay which I have used successfully before & it won’t let it go through! So I typed in all my credit card info on 3 different debit/credit cards 4 or 5 times & it still doesn’t take my card!!! Then I get an alert that my card has been used for a Pizza Hut purchase but PizzaHut says nothing!! I finally called the store to verbally order the takeout pizza & I’m told I have to come down and order in person to use a credit card!!! I HATE PizzaHut!! Even though it has worked before a couple of times, it is always confusing and frustrating!! And I LOVE Pizza Hut pizza!!! Not today! I’m ordering from anyone else than Pizza Hut!!

I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience.

PizzaHut is designed very well and the user experience is great. However there is a major bug that doesn’t appear to have been addressed. Occasionally when adding something to the cart an error message is thrown and the item does not appear in the cart. Every subsequent item you attempt to add to the cart will throw the error and none will appear in the cart. Once you go to checkout none of the items appear in the subtotal or anywhere on the cart, BUT when your payment processes all the items that threw the error are on the order, charged on your card, and the items appear on the employee side so they just start making them. I got charged for 5 brownies and a couple other items I added while testing. Luckily I checked the order history immediately when I saw I gained over 100 points for 2 pizzas and called the store to cancel it, but this can cause SERIOUS headaches for customers and should be addressed. Unfortunately I don’t know what causes the initial error, and force closing PizzaHut didn’t help.

PizzaHut is probably one of the slickest food ordering apps around. From start to end, the ordering is seem less, and easy.

However, the only major gripe that I have is about adjusting the pickup/delivery time. Now, I will admit, that it is more operator error, than a flaw, because most of the time when I order, I make sure that the time I selected is right. The first time that I could’ve sworn that I adjusted the time, it was for about 2 hours before pickup. Even though I had noticed immediately after I had placed the order, I still had to call the store, and which they said that they weren’t able to change the time in the computer, but instead just manually set it for the time that I wanted. I felt bad for them. Now, again, yesterday, I had ordered, and the time that I selected didn’t get accepted, either. Since it was about 30 minutes before I had requested, I went to pick the pizza up, instead of calling to have them adjust the time, again.

So, as far as suggestions, I don’t know if there is a way to make sure to verify the pickup/delivery time before finalizing the order? Or maybe make the time selection on its own separate screen that everybody has to enter for every order, and then ask them to verify that the time they selected is correct?

Other than this request, PizzaHut is very nice, and it makes ordering easy!

Thanks!

This is the 7th time, I’ve tried to update PizzaHut today! This same thing happened two weeks ago where I ended up calling, and that was another headache, nevertheless, I open my app on my iPhone 8 running iOS 13.4.1. I also have Norton’s VPN on. PizzaHut tells me that have to Update Now, without another option. So I hit the button and it goes and opens PizzaHut Store, it turns the download icon to a blue bar that says Update Now and when I hit it, it starts twirling in wonderland. After 5 minutes I give up and close the Apple Store and close PizzaHut and then I try the whole process again and again. I now turn off all of Norton’s secure features that protect me, thus leaving me exposed to the world and I try this process over and over with no new results. I decided to delete my app and reinstall it again, but after about 3 minutes of twirling it comes back to the download app mode. What do I need to do te give you all some business?

My experience EVERY TIME I try to use PizzaHut is horrendous. To start out, I hate talking to people over the phone. If there is any possible way to get rid of in person communication, I go for it. But... With PizzaHut I will ALWAYS pick up the phone to CALL the store instead of just using PizzaHut .

For a mobile app, if it is not twice as easy to use as any other method to do the same thing, then it won't be used. For my desire to ignore people, if it made it twice as hard to order the pizza I would still use PizzaHut . But since at every turn I am presented with a broken portion of PizzaHut , or when the prices don't add up for a premade pizza, or when you go to add something to the pizza and the cheese is the only thing that tells you it costs extra but then you're $5.00 over what you expected. Then you realize all PizzaHut actually is, is the web GUI crammed inside a mobile app, you realize you would've had a better experience just using the mobile Web browser.

Bottom line, don't use PizzaHut until Pizza Hut gets off their ^$$#$ and pays someone to actually build a worthwhile app. Just call the dang shop. They're nice people, usually.

PizzaHut is terrible. So bad that it actually affects how well I enjoy your pizza. I actually can’t enjoy it because your app hasn’t worked properly for the last 7 MONTHS!! I’ve relied on Dominos to RELIABLY deliver with a functioning app. Your apps MAIN issues that really shouldn’t be issues include:
1. Adding a new address when ordering. It takes forever to verify an address. Then I shut down PizzaHut and restart it and my address is in the saved section. I shouldn’t have to keep closing your app for it to save my input.
2. I can’t get into the Order menu. I click order now and NOTHING happens. It just sits there with the map up showing me my nearest Pizza Hut location and that’s all. So I can’t even look at your menu and order anything!!

It’s just a shame because I honestly used to enjoy your pizza. I even considered, after 7 months, ordering from you. But again your app has failed me and from what I see, everyone else writing these recent reviews. Until you fix your app, I’ll be enjoying the 5-Star(check their App Store rating compared to yours😉) service, quality, and taste of Dominos pizza. Amazing how much a functioning app can affect your customers

I don’t take time to write reviews, but I am an avid review reader, why didn’t I read this one first?! Smh. In a nutshell, my orders eta was first 50 min, then 66 min, by the time I completed the order it was 80 min. I placed the order at 1245p.
After 95 minutes I called 4 seperate times, reached the call center who kept transferring me to the store, and ended up waiting about 10 min each call. I wanted to know if my order was free if not let’s cancel it. They would not answer. I’m livid at this point. Finally I get into my car to find food, I get a notification at my doorbell, long sigh. I asked the driver “sir do u know how long I’ve been waiting for this?” He says “yes like two hours” ok cool, so I would like to tip u but I don’t want to pay for this food, explained my efforts to call. He offers to call his manager and explain that I didn’t want to pay or cancel. Manger offers to cancel or discount from $22 down to $12. I accepted the discount. Pizza was not cold but far from hot. Waste of time and effort. I shouldn’t be eating pizza and this was my punishment, is what I keep telling myself. I’ll never do it again, I’m going back to papa Johns and I’m deleting PizzaHut .

This site never works and you have missed a lot of ordering I like Pizza Hut pizza and now I have been forced to buy cheap pizza in Wrens instead of picking up one on the way home church. This is not a once in a while problem it has been going on for ever. Since 2010 at least. When I lived in Grovetown as Barbara Bowles I started ordering Donimino's instead to avoid the online frustrations. Why not call it in you ask? Well you get some one somewhere else who never has a clue. Or no answer. Pizza Hut your business has to have suffered a lot get a hand back on business and make customer service First.
If I were you I would take note that your programmers are not fixing your app problems. I have complained to every time
I go to PH which in 2010 I ate pizza at least once a week the as it got so bad with online ordering, delivering and the picking up at you nasty pick up centers. Where is the pride in your clean, fast friendly and great food Pizza Hut? I was in one of you pick up a few months ago and the shift leader and employee were yelling at each other and ignoring that the customers were waiting. The other employee was trying to do it all but was very embarrassed what was going on. Louisville and Harlem at a nasty mess the last few time I picked up from the I chose not to go again and today I tried to give Louisville another chance but the online failed again and again. I even tried to sign up again and it would not let me. Fix it!

I have used PizzaHut 3 times this week. I normally don’t order pizza this much, but I want to see how accurate the orders are. Every time I order something a pizza is close to what we want, but not exactly. If you aren’t dealing with kids this isn’t a problem, but it can be. I have ordered a pizza with white sauce and one with red sauce. I picked it up and it was wrong I didn’t think twice about checking it was wrong. I ordered pizza for a classroom they delivered the pizza and we didn’t have the vegetarian pizza which is not fun for the 3 kids who have been told by their parents you can’t eat meat(not my favorite thing about teaching but not relevant) then I decided to order one last time on PizzaHut this time I would go in and pick it up and check the pizza. Again a simple order three two topping pizza’s with one white sauce. I get the pizza and there are 2 white sauce pizzas so I check PizzaHut and I realize I messed that one up for the sauce, but the toppings had been switched so one pizza was correct to my order on PizzaHut . Use it if you want 1 pizza and it is amazing more than 1 and it is wrong very often.

My family and I truly love Pizza Hut food. The Corinth location takes longer than an hour to deliver 100% of the time. If we’re ever starving and can’t wait to eat, we just have to order from somewhere else. If we want the delicious food from Pizza Hut, we have to be sure we’re not too hungry and we have to order it way ahead of time. We stopped ordering from Pizza Hut about a year ago because of delivery times, but we received an email a few months later with a coupon, asking us to come back and that delivery times had improved. This was not the case. That was a few months ago. Now that Pizza Hut has these new deals, we wanted to give them another try. A couple of weeks ago, it took an hour and a half to get our food. I ordered them again today because my kids begged me to, and it’s already been over half an hour, and according to PizzaHut and online, not only is their estimated delivery time over an hour, they haven’t even started cooking the food yet.

We ordered the $7.99 two pizza special some wings and desert for delivery. Because of the extreme high delivery orders I received a call from the manager Caesar asking me if we would prefer to come and pickup the order instead and he would remove the delivery surcharge, now this wasn’t the issue... the issue started when the my spouse went to pickup the order. Because my spouse wasn’t aware of the complete order the female employee handed her only half the order prompting me to have to contact the establishment again. Upon returning back to the store the same female associate again appeared to be confused and unsure of our order nor what I was there for after I told her the name on the order. After it was all said and done they still failed to give us all of our order. I highly suggest if your planning on visiting this establishment to check your order throughly because the employees don’t seem to care.

I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience.

I have been using the Pizza Hut app now and we order about 2-3 times per month. It’s a great way to get their best deals, order from your favorite location, and save your favorite items for a quick reorder the next time you’re having a “Hut Craving”!

On average, the wait times PizzaHut has given me are about 2 minutes earlier than average. My favorite part is that it tracks my purchases and saves my points so that when I get enough for a free item, it will populate that first so I can save money on my order. It’s one of the best ordering apps I have used. We have consistently accurate orders, quick pick-up/delivery times, and the best deals coming up every time we order (or reorder).

Give it a try. Most “big corp” apps are really not as user friendly as this one is. I will continue to use it as long as the user interface stays as useful as it has been.

The REDEEM option is real flaky. Sometimes works, sometimes not. Wouldn't accept my credit card for payment