Marshalls Official Reviews

by Bidfern

At one time you could buy an item and return or exchange it at either Marshall’s or T.J.Maxx. Not anymore, you buy it at Marshall’s you return it to Marshall’s, same with T.J.Maxx. What the reason I don’t know because the sales clerk didn’t know. How stupid is this when they are owned by the same company and sell the same items. Disappointed.

by Kimba1984

MarshallsOfficial used to be so convenient because you could access your rewards certificates from MarshallsOfficial instead of carrying around a paper certificate in your wallet. This no longer works, so MarshallsOfficial is useless to me. Apparently it hasn’t worked for some time based on the reviews. Why would you not fix this?

by JAHWho

I always lol for the positive when writing a review. I try to find some good point to contrast what is lack luster.

MarshallsOfficial is very frustrating to use. Here is my run down.

Firstly, MarshallsOfficial acknowledged there is a store near me when I clicked locations services. When I went back to the Home Screen, it would only show a store ten miles away SA’s my closest store.

Secondly, MarshallsOfficial is programmed to not display to the shopper searching the brand of clothing being looked at (annoying right?). Instead it has an annoying practice of having the user click the “reveal designer” tab. It’s a cheesy and pointless attribute. I don’t have time to have some kind unveiling for a product taking more of my time that already do not have. I want to know what is and who makes - all else is a waste of my time and I am more likely to buy something from another store than straight forward and easy to-use than this crap of causing me an extra step.

Third, many of the freaking link don’t work. Most ironic is the “feedback” icon - it doesn’t work, it’s a dead link. It speaks volumes to the lack of effort put into the Marshalls App. The IT department or vender hired to create their app has a lot of work ahead of them.

Don’t waste your time with MarshallsOfficial.

by Susanrm

The only thing I have used these apps for is easy access to my digital rewards certificates. The certificates have stopped syncing to both apps maybe as much as a year ago. I can still access them on the website, but they won’t download to MarshallsOfficial , and there is no way to manually add them anymore. They say if you have trouble to call customer service, but their hours are the same as my working hours, so there is no way to do that either, or to email or chat to the company. Save your time and effort and just go on the browser.

by Star3352

So I downloaded MarshallsOfficial and every time I open it, it just glitches and brings me back to my home screen. I really want to browse on it, but it always glitches. There’s no problem with my phone because all my other apps work just fine. Please fix this!!!

by Nid9

If I could give it a zero stars, I would. It gives an error every single time I use it. I uninstalled it several times and it still doesn’t work. I called technical support, didn’t fix the problem. They told me to login through the website. I give up!

by TaraNay

Why in the world would you be able to “browse” online but not be able to actually buy anything? Especially with stores like Marshall’s and TJ Maxx where inventory is constantly changing.
—-despite the message from the CEO on the websites and app, you can’t even actually browse. Get it together. If all the stores are closed and you’re not doing online orders it shouldn’t be too difficult to at least have the correct info on your page.

Now this is just ridiculous.... limiting online orders is probably the most ridiculous excuse for this covid that I’ve seen. You must have the most ignorant CEO ever if they seriously think that will somehow prevent anyone from spreading the virus. Nearly every other company has opened back up.... its absolutely stupid that you can’t shop online or in store still at TJ Maxx or Marshall’s. Once I use the stupid gift certificate I have I will never shop at another one of your stores. The simple fact that you can’t even update your website shows how absolutely incompetent your company is.

by Galleria Photo Studio

Unfortunately app and services are just a scam.
Have you try to claim reward? Impossible have to sign in and it never works. Went to store South El Monte) for info they didn’t know... Never receive a reward via mail or email. Just a scam... Use other cards with better rewards and more honest about their business practices....

PS
Developer don’t reply... There is nothing you can do to fix the scam...you are part of....

by Meg080012345

The Marshall app is a true disaster. The search function don’t work when you want to search brands. You can’t access your order history or check your order status. You have to scroll all the way down the search pages again every time after you click on a product. It’s surprising how a company as big as this could put out an app this bad.

by PrintisTriggs

Ordered 3 pairs of jeans two weeks ago and never received them. $78 down the drain. The website don’t remember what you’ve ordered but can remember your wishlist. I ordered a pair of shoes and they didn’t have them so they canceled my shoe order and wouldn’t allow me to cancel my full order and I still haven’t received it. I say $78 down the drain because I misplaced my receipt because it’s been two WEEKS. 14 days.

by Glairnfnd

Unable to price check the item, no able to search for an specific items, it will always give you something similar but not want you looking for

by Gubbls

When I try to tap on items to look at it, MarshallsOfficial keeps closing and shutting down. It can open but when I look at products and clothes and other stuff it closes. I would suggest looking into this. Overall it is a good app except for that bug.

by Kempton Runner

MarshallsOfficial , along with your TJX card website, used to link to your rewards, with a bar coded e copy of your reward certificate. You could use your device to redeem at the register. I have not been able to redeem my electronic rewards for a year or more. MarshallsOfficial says they are linked, and shows “$0” in rewards. Customer service informed me that MarshallsOfficial is not fully functional. More frustating is that the TJX credit card site (same as the “TJX rewards site”) show all your rewards but no bar codes, so they are unable to honor them in their stores. I was told by customer service that MarshallsOfficial is not fully functional with the rewards. They advised me in their stores to request a change to all paper certificates. You can do this and still get paperless billing - you just need to be persistent with their customer support line. I don’t believe you can redeem rewards from Sierra online, although you can earn them more.

by Gelly217

MarshallsOfficial wasn’t what I expected. I was kinda looking forward to see the items that were in store for I can place a ship order, but it only showed a few options. Hopefully there might be a change of MarshallsOfficial where guest can place a ship order for cloths that are sold in store.

by L.e.Parker

I love to go to marshal because u can find good things there. But MarshallsOfficial is glitchy; it is really hard to move around on MarshallsOfficial when it take a minute to process a button you pressed. It is also really hard to find clothes you are looking for. If I search up kids clothes it will come up women’s and men’s. Same with other things you search. I don’t recommend!

by Amberrrstarr

I made my first purchase from the Marshalls app last week. This morning I went in to check the status of my order (and hopefully track my package )only to realize that there’s no where on MarshallsOfficial to view your orders or track them. I love Marshalls and the fact that they offer online AND app shopping is wonderful but not being able to view your order history makes MarshallsOfficial a waste of storage space on my phone.

by SciSpdr

The overall app design is well thought out. However, when using a virtual TJX MasterCard to pay in store using MarshallsOfficial , you are required to type in your card number and expiration. It is time consuming and confusing for sales staff and customers. Roll out a barcode like Target and other retailers to simplify payments.

by Joshesc

After logging in. Also it doesn’t save my favorites..

by Jungemgal

My favorite store has its app. I was recently trying to find MarshallsOfficial and was disappointed I couldn’t find one so while paying my bill using the T.J.Maxx app I noticed a link to other tjx store apps. Now I can shop all my favorite stores right from my phone. Thankyou!

by Good Couponer

How about a way to earn rewards without the TJX rewards credit card like link other credit cards or debit cards visa MasterCard Amex discover or pay with cash to to earn rewards for shopping tj max, Marshall’s, Homegoods, Sierra trading post and home sense. Thank you

by So Fungame

I am still waiting for my purchase it’s been 4 days and not a word or text it’s still sitting on my cc waiting for a delivery date .I guess they have to work out the bugs yet ! I’ll hang in there a couple of more days and review it again..

by Jukkis67

Useless just like the tjmaxx app.

by JemJewel

Trying to reset password from MarshallsOfficial and the link it bogus

by Nagyo1

Your app is super annoying! The pop up adds erase your shopping cart and resets the screen to the home page. After the 4th time in a 10 min period I gave up and went to a competitors app to shop.

by Jiselle Thronburgs

The workers there are very noisy about what your buying and are rude and racist to me and my kids I had a horrible experience I felt insulted and made my kids feel bad about there skin tone also they made us paid extra because are skin color

by Emsright

I’m not making purchases because it’s too frustrating. There’s a things I’d like to buy but they just disappear from my cart - even tho I’m signed up with email and everything. I’ve added so many things to my cart and they’re gone 10 minutes later.

by Jack_ie

I love all Marshall’s stores but shopping MarshallsOfficial is just like shopping the store. Cluttered. I like to zero in on certain brands I know and wear often, although you can’t search MarshallsOfficial that way. Some brands can be searched and will be listed under the item while scrolling. Some other brands you can’t search and won’t be shown under the item, you must click the item to get the brand information. Really a let down. That’s just the way I like to shop online.

by Mccaslin15

Love the new app, easy to discover things!

by Marshalls Shopper - Afsana

It’s already a mature app, super cool and great navigation!!!

by Basicagis

I love this store , and can’t get to
It everyday, now with MarshallsOfficial I can shop sitting at home.

by Icantbelieveisnotbutta

Great app!

by Shorty918

I LOVE BOTH STORES
MARSHALLS & TJ MAXX
THEY HAVE THE BEST PRICES EVER ON EVERYTHING FOR A FAMILY
FOR KIDS FOR THEIR NEWBORN OR JUST FOR A GIFT OR FOR FRIENDS AND THEIR KIDS OR THEIR BABIES OR A FRIEND BIG BABY SHOWER OR SOMEONES BDAYS...
IT HAS THE GREATEST AMAZING DEALS LOVE EVERYTHING FROM START TO FINISH IN ALL STORES LOVE IT WHEN THEY HAVE THE STORES BIG CLEAN AND ORGANIZE AND SPECIALLY THE EMPLOYESS BEING FRIENDLY HELPFUL POLITE TO GO ABOVE AND BEYOND TO HELP A CUSTOME NEEDS.

LOVE ALL YOUR STORES
ALL WHAT YOU SALE
FOR A NEW HOME OWNER
OR JUST BECAUSE YOU LOVE THAT 1 THING YOU CAN’T SAY NO AND PUT IT BACK ☺️!!!!
FOR ALL THOSE CUSTOMERS LIKE ME LOVE TO ALWAYS REMODELING MY HOUSE MY HOME LOVE MAKING THINGS LOOK NICE CLEAN LOOK SMELLING GOOD OR DECORATING FOR EVERY DIFFERENT SEASON CHANGES I SUPER LOVE TO DECORATE.

WHEN IT COMES FOR SHOES AND HANDBAGS AWESOME I HAVE A HUGE CLOSET JUST FOR THAT...
AND ANOTHER CLOSET FOR ALL MY CLOTHES AND ACCESSORIES
AND ONE FOR MY JACKETS AND TRAVEL LUGGAGE AND ALL ESSENTIAL THINGS TO MAKE TRAVELING FUN.
I LOVE THIS TJ MAXX AND MARSHALLS STORES THE BIGGER THE STORE THE BETTER HOH CAN LOSE A WHOLE DAY SHOPPING IF YOU LOVE TO SHOP🥰

THE ONE THING I’M EXTREMELY SUPER SAD ABOUT LAYAWAY IS GONE💔😱💔
IS TAKING AWAY 💔😱💔

THAT WAS A GOOD WAY TO HELP CUSTOMERS MAKE SHOPPING EASIER TO HELP OUT TO BUY THINGS EASY
I WISH IT COMES BACK. NOT EVERYONE HAS GOOD INCOME WITH THEIR JOBS AND THATS A WAY TO HELP EVERYONE TO BUY SPECIALLY FOR HOLIDAYS OR SCHOOL SHOPPING OR BIrthdays
OR JUST BECAUSE YOU LOVE SOMETHING AND DONT HAVE ALL THE MONEY
UPFRONT.
I LOVE BUYING THINGS FOR MY HOUSE LOVE TO DECORATE LOVE TO SHOP FOR ANY REASON or SEASON FOR ME for MY FAMILY AND MY KIDS EVEN MY PETS. PLEASE
CORPORATE STORES THINK ABOUT IT
BRING LAYAWAY COME BACK TO ALL YOUR STORES TRY FIXING THE REASONS WHY YOU DECIDED TO TAKE IT AWAY MAKE A CHANGE FOR THE BETTER BECAUSE I LOVE THIS STORE.... YOU WILL
IMPROVE YOUR N#’s. $$$ ☝️🏼go up😊IN SaLES Good Luck!!! ☺️