Renpho - Outdated Version Reviews

When you first set up your account - which I had no trouble with - you select units. I selected lbs for weight/mass. When I did my first weigh, though, Renpho was showing #st#lb. People don't realize that st means stone, which is 14 lb. It's not used in the U.S., but it is still used in the U.K. It is still a form of measurement with lbs. Then I realized Renpho didn't save my unit setting correctly when I set it up, so I just went back in and set it to lbs again, and it held. A little bit of patience to locate and check the unit settings could have made Renpho a better experience for other reviewers who didn't know what st meant.

Renpho communicates seamlessly with LoseIt and Fitbit and Apple Health. I no longer have to enter my weight or any other of the metrics manually anywhere. THAT is impressive. Fitbit doesn't even bother doing this! My biggest concern would be that connectivity, and this app works just as I hoped it would. The measurements and values themselves are consistent with a recent body composition analysis I had at my gym.

Renpho is aesthetically pleasing, and you can choose your color scheme. Most of the screens and accessing data and charts are fairly straightforward. You can even look at trends based on time of day of the measurements. I'm very pleased with both Renpho and the scale.

I purchased this scale to replace my Aria as it was an original Aria scale and has just aged over the years. Unfortunately the scale has severely disappointed me with its inability to record data to Renpho . Both Renpho and the scale recognize with a symbol that a Bluetooth connection has been established, however after weighing in, Renpho simply shows “- - -“ where the all the data should be.

Customer service has been very responsive, however i tried everything they told me to try (didn’t work), and then when I responded to them letting them know and gave them all the information they requested, they responded with an almost identical email asking me to do the exact same things. My guess is they outsourced customer service and the CS team copy and pastes pre-written solutions to problems so they can respond quickly, however the responses prove to not be helpful at all, thus eliminating the purpose for having the “Customer Service”.

I like the idea of this scale, however there is no reason to have a “smart” scale if it cannot record the data for you. I’ll give it until the end of the weekend to hopefully be able to figure out what’s going on and if not... I’ll have to just purchase the Aria 2 and recommend all of you do the same.

Might one of the most laziest apps I have ever seen. Data and information is presented in the most disorganized and unless manner. It is extremely counter-intuitive. For example, trying to look at a previous entry should be extremely simple, and you should still keep the color coding (showing whether numbers are in good range or not), but now you have to dig even more to find that. It is like they never heard of swiping and are stuck in 1995. Hmmm…swiping to see previous data…what a crazy idea.? So, it is not surprising that data…that is, DATA, can only be shared vis a png file. Ridiculous. I am prob returning this thing. i guess this is everyones model for taking peoples money - dont bother to put any effort or costs into an app. Fine then, I will return my scale. But, if you want something that just works and will tell u weight and stuff, it appears to work. Disconnected once in first week already from my iPad, for no good reason. But it doesn't take long to reconnect them. On the other hand, it only provides connection option for Fitbit and Apple Health, ignoring more than half the fitness tracking market.

I had such high hopes for a smart scale.
I needed a lot more detail than just simple weight and thought this was a perfect choice. It was given to me as a gift and I was very happy initially, But the percentages that it gives you are dangerously inaccurate. I weigh 174 and I am 5’9” tall. If I actually had the fat percentage that this said that I would need to be at 5-7% body fat, I would be dead. It currently lists my fat free weight as 130 pounds. Seriously. It also does not calculate BMI correctly and adds any change to your weight as fat rather than distinguishing between fat and muscle as it is fraudulently advertised. I have emailed and attempted to communicate with the company about this repeatedly and all they ever say is if you are unhappy with your purchase you can return it at any time. They don’t even try to deny that it is broken. What was sold to my family as a smart scale to surprise me with is nothing more then a regular scale with distracting special effects and bells and whistle’s that don’t correlate to reality. this app should be ashamed of itself For continuing to market this product as if it had an ability to correctly read your body mass index and muscle through your feet. It is fraud and bulls***. Very very very disappointed.

UPDATE: Thank you to the developer for responding quickly. I deleted my account and started over creating an account on my phone as instructed. Now we can all use the scale while keeping our data hidden from family members. I have adjusted the rating from 1* to 4* accordingly.

There appears to be no way to hide your data from other people in your family. A family of four should easily be able to have 4 accounts and each person should have access to their own data, not everyone’s. That does not appear to be the case. If my wife wants to follow her progress and share it with me, then by all means... make that an option. But the fact that keeping your own data to yourself is NOT an option is laughable. Completely unusable from my perspective.

Would change to 4 or maybe 5 stars if this simple and obvious change was implemented.

Just got the scale this past Saturday and though I’m still overweight I have been exercising regularly over the past few months. So I first tried “athlete” mode and I had only lost 1.1 lbs from when I weighed myself from the previous week, which was kinda surprising because I had started keto and I did more steps I had done ever over the past few months of working out. So I switched it over to “regular” mode and the scale dropped an additional 2.5 lbs!!!🤔 So I’m confused as to how switching the mode of this scale actually changes your weight! I’m pretty sure peoples weight is the same regardless of athlete or regular mode 🤷🏽‍♀️. Body fat %, muscle mass, etc should change but it doesn’t change what you actually weigh! So after switching to regular mode everything is great, I love that it syncs to my fitbit that’s so awesome! But if you are using athlete mode know that you’re almost 3 lbs lighter than the scale is reading. Please fix this this app.

I can now enter my body part measurements manually!!!! That was a fast response to my original critique! Thanks this app! Now if it would be possible to add in the ability keep track of body measurements for both left and right thighs, calves and biceps would be great to allow a focus on symmetry as well.

Original review: Scale works but app has some glitches

I was so excited to receive my new scale, especially for the body fat measurements. I was pleasantly surprised to see an option to input and keep track of circumference measurements of different body parts i.e. waist, thigh etc. Alas, Renpho does not let me input a value for these because the scrolling measuring tape at the bottom does not work. So far, I really like the scale but Renpho not working fully is a disappointment. Hopefully this will be fixed soon.

Great app, especially for the weight/scale. For the circumference/body tape, I feel like descriptions similar to what was done in the weight (whether our values are low, average, or high for our age group) would improve its value to the customer.

One area where I feel Renpho lags is with the friends feature. Though you can add friends and see their stats, there is no easy way to compare our stats to our friends (ie. viewing both on the same screen). Scrolling through friends stats without a point of reference (ie. our own stats) makes the experience less meaningful or worth doing. I’ve found it fun to compare my measurements with other friends and family members and feel like the ability to view our stats along with theirs on the same page would greatly add to the functionality of Renpho .

Renpho works great! I usually weigh myself when I first wake up (before showering because that delays me and I usually drink plenty of water when I wake up). I weigh in approximately the same time each morning, before eating or drinking anything. I’ve found that dust or dirt will interrupt your readings, so before stepping on the scale, I wipe both feet to clean off any loose dirt or dust. I would’ve given it 5 stars except for 2 minor things:

1) once you enter a measurement, you can’t really edit it. I did my shoulders with a full 360 degree measurement but the second time I did my shoulder measurement, I did shoulder width across (which is what I think it’s supposed to be. The graph showed a high loss in inches so I tried to edit the first measurement but couldn’t. I then added a measurement for that date thinking it would overweight the incorrect info, but the graph still shows the original info.

2) minor, but I like to compare all of my data to previous dates, I can see the basics (weight, BMI, Body fat but I’d love to see a comparison of all the data as I find the data very important.

As I said, very minor, otherwise Renpho is great!!!

One suggestion aside from these 2 items, my weight will transfer to my other apps, but I’d love it if my measurements could as well!

This scale is perfect! However I do warn NOT to switch the settings to athletic mode even though you might be working out 4 or more times a week.

The athletic model will not show you your accurate body fat percentage. (It will guess lower than you truly are). I’d best leave this setting alone and aside for the body builders and not any other athletes.

Also I’ve had an older model I believe and it wasn’t hitting the same weight when testing the scale. This might be where the bad reviews are coming from or it might have been low on batteries. 🤷‍♀️ Just check your weight twice in a row of your scale seems to be faulty. If faulty change the batteries. If it’s still an issue buy yourself a new scale. The new scales aren’t bad and super accurate 🙂

I will end up returning this. The scale essentially only functions as a weight scale without Renpho , which I will only agree to use in guest mode given the privacy terms they lay out in their agreement. It doesn’t stay logged in and locks my login out after a few days, never to be retrieved again since their password recovery option doesn’t appear to work (even though I use 1Password and know I have the correct info).

There is no true guest mode. When you download Renpho your choices are sign up or sign in, and there is no way to see information without giving an email and password. That is not a “guest” mode. Not sure it even matters to use a fake email, since password recovery only seems to work if you have a full account, not guest.

The idea that my whole family would have to share a single device paired with this scale has been more of a pain than I initially thought. So everyone has lost their data 3 times in the short time we have owned the scale.

The most confusing part of the setup of the scale that Renpho is for is the Bluetooth pairing.
You have to pair with the scale from inside Renpho . Not from the Bluetooth setting of your IPhone. What is really strange is that even after Renpho is connected with the scale, the iPhone Bluetooth setting does not acknowledge that it is paired with the scale!
The 2nd crazy thing that happened to me was that my weight was registered as an odd number with "st" in the middle! It was puzzling. I learned later from reading an earlier review that "st" is short for Stone which is a unit of measure for weight in the United Kingdom! I had to go back in Renpho settings and set weight unit to lbs. Even though I remember that I had selected lbs initially.
After you overcome these hurdles you will most likely like the product. Three stars for the problematic initial setup.

Very happy with my purchase. The scale works well and provides a plethora of data. It works seamlessly with Renpho , which needs to be open on your device when using the scale. Initially it was only giving me weight & BMI but that was because I stepped off of the scale too quickly. Now I get the full data. When the phone makes a tone it tells me the data has been fully collected.

Always room for improvements, the text below the trends chart icons are light grey and a teeny tiny font that I literally can’t read what they are measuring. Changing the theme didn’t help. Please darken (or enlarge) the words below the icons so we can know what measurement the graph is sharing. Other than this small tweak you have an elegant and very useful app. Well done.

Whereas this scale is pretty cool if you are JUST losing fat, if you are trying to gain MUSCLE, it will just record that you are getting fatter, not more muscular. I am a guy who used this scale to rip down to 170lbs and for that, it was awesome. Problem was, I wanted to use the NEXT two months (same low carb diet) to hit the weights HARD so that any weight I gained... I knew would be muscle. No bueno. According to this scale, the first week, I gained 2 lbs of fat and THAT was discouraging because I am ripped and could SEE the muscle gain. Very optimistically skeptical in the beginning to even think that this company could calculate all of that data simply from the bottoms of your feet but that IS how they marketed it so slightly disappointed that I can’t use it the way it was marketed.

I purchased this scale because it came with an app and it seemed like so many amazing benefits. For quite some time I’ve been disappointed because I’ve attempted to go back and pull up my stats from when I first begin my journey to compare it to where I am now and I am not able to do so. It would be great if when I went back to the date I first started, my previous stats would pop up on the main screen, for me to review and possibly screen shot if I’d like to, the same way my current stats are displayed. I guess it’s just wishful thinking or I’ll need to purchase a new scale with this type of capabilities. I really don’t want to have to do that. I hope it’s just a minor update you guys are able to add or adjust to Renpho . If so I would continue to be a loyal customer and purchase more scales and items to come! I’d also change my 1 star to a 5 star!

I am loving my this app scale and have been using it for about a month to measure my fitness efforts to lose fat. My favorite things about it are the metrics showing my place in the range of healthy values, and the charts. I wish the graphs would capture and show muscle mass over time. One area people who are losing weight are very concerned about is how much weight they’re losing is fat versus muscle. Everyone wants to lose fat and gain muscle. It also helps encourage dieters who may not be losing weight but see that they are gaining muscle. Skeletal muscle on the graph view is not as important to me and could be eliminated in my opinion if needed. I think if you added the muscle mass weight graph view this would be a 5 Star app. Thank you for helping me with my weight loss goals!

I just received the scale. Set up was easy, although I was waiting for the “this app” or something to that affect to come up on my On Bluetooth list (iPhone) , and it never came up after I loaded the batteries. So I ended up just stepping in the scale to weigh myself and (literal) DING!!! My weight was automatically loaded into Renpho 🙌. So heads up, you won’t see the scale in your Bluetooth list, it’s automatically connected once you give permission to Allow connection ( duh right?) But anyways, cool app , though it took me a second to figure out how to delete a reading. Then I saw “Select Data” and then it was common sense from there (sometimes you have those duh moments🤷🏽‍♀️). So 👍👍 so far.

I have the scale and the tape measure. Super happy with both! I just wish that I could also add wrist and ankle measurements in Renpho . Maybe for most people those don’t change much, but mine do.

Very excellent products and money well spent. I was paying an expensive membership fee mostly for the monthly inBody scans... this isn’t as in depth as that, but it’s much more affordable and i can justify spending on a comprehensive scan every 6ish months if I want more information. This does just fine for my daily/weekly/monthly self tracking. I still see and measure progress well enough for my needs.

Before this scale, I wouldn’t weigh myself very often, and ended up gaining weight quickly without even noticing. This scale has made it so much easier to keep track, and I’m not doing that yo-yo anymore! The scale requires so little work to document so much data, and then links directly to Apple health, FitBit, and more. The only hesitation I had in purchasing the scale was that you have to open Renpho for the readings to sink, but since I have my phone on me most of the time anyway, that has not proven to be a problem at all. The much more accessible price tag is well worth having to open an app when you step on the scale.

I bought this scale 3 years back used it few times. I dig it. Its been a while so I decided to scale myself again. It shows that I’ve gained some pounds which I’m motivated to shred it off. I normally work out 5 days a week but understood that I could be more careful with my intake. I been keeping up with my calories and macros. I even workout 6x a week or even workout 2x a day (once a twice) through out the week. I also prep my meals for the week. I gave it a month before I hop on the scale again. I feel great and I look great, but I was a bit disappointed when I check my weight this morning. I was not disappointed at myself but i believe this scale and app is not accurate. The percentage of my body fat on Renpho was higher than a month before! Hmmmm.... I honestly don’t think I will use Renpho anymore.

The update eventually happened, but the scale reads different weights within seconds of attempting another weigh-in. My husband has had 10 lb fluctuations in his weight all within 5 minutes. Depending on where the scale is placed, we weigh more or less. I gave this two extra stars from my original review since the scale now works, but that’s relative.

Old review: I typically update all of my apps when notified. This update was for “minor bug fixes,” but the problem is it will not update and now has just rendered my scale useless. I’ll change my review once the update happens and works. Until then, I’m thinking a scale with Bluetooth capabilities may have been a waste of money.

I just received this scale - it shipped super fast. Not sure why people may have had an issue installing the batteries, it’s very easy, just push down the little door, install batteries (included), push door up. Done.

You can easily find and download Renpho in Renpho Store. Pairing the device took no more than 3 tries. You have to get the timing right (start pairing the device, when you see it show up on the screen, step on the scale and THEN tap the device icon. If you do the sequence correctly, it’s seamless)

Yes, at first it showed my weight in stones, but it’s so easy to switch between measurement units that I wouldn’t even have mentioned this as an “issue”.

At first it only showed my weight and BMI, but then I realized you have to step on the scale with your bare feet so the sensors can scan you for the rest of the measurements. (The scale was ice cold when it arrived - it’s proper winter outside). Once I took my weight with bare feet, it immediately took all the measurements.

I love this scale, it’s great, and I’d recommend it to anyone.

Somewhere around mid December ‘18 my Apple health app started (seemingly) randomly logging 1850 calories burned in a single hour under the Resting Energy tab. This is about 1700 calories more than any other hour of the day.

I couldn’t figure it out because it didn’t happen everyday and when it did it only logged this spike 1 time per day. I searched high and low in Apple help pages, scoured the internet, deleted all other Health-linked apps and nothing. No answers anywhere.

Until Now. Today I checked my Resting Energy in the Health app and all was normal. I took a shower, weighed myself and just happened to check my Resting Energy... you guessed it, that hour showed a 1800 calorie spike. I went back and checked everyday for the last 3 months. Every day from December 18th through today was flawed-when I used this scale and app to weigh myself I got the 1800 calorie spike. Everyday that I skipped weighing myself, the health app behaved perfectly normal. Before December 18th, the scale, Renpho and the Health app played nicely.

I’m guessing that they had a bug in an update somewhere around December 18th that has yet to be fixed. Bummer, I only chose this scale because of its ability to sync with Apple Health.

I hope they fix soo. So I can update my rating.

I wouldn’t really know how accurate it is because I have no point of comparison. But I like the convenience and connectivity of the scale connected to Renpho and Renpho connected to my native Health app. So in that aspect it deserves more than a 3 star rating.

What I would like to see happen is the ability to select whether or not one is pregnant. During my pregnancy I’ve gained 20 lbs. So it kind of skews the numbers. Yes my baby only weighs approximately 4 lbs at this point in pregnancy but once I give birth and all the fluid and such exit my body along with the baby, I’ll be lighter in weight much more than just the eventual 7-9 lb baby later on.

I feel I made a good investment towards my health in purchasing the scale and downloading Renpho. So far the scale works good.

I withheld a star because I think that the instruction booklet that came in the book could have been better. Also it would be nice to have better and more instructions within Renpho , that are easy to access, instead of videos. Setup took me a while, and I'm computer savy. Furthermore, so far app isn't sincing to Fitbit (on my iPad). Finally, app won't allow me to be logged in to both iPhone and iPad. I don't know how to log out of Renpho. Inconvenient.

I read the privacy policy. Wow. These guys want to collect every tidbit of data about me from anything and everything that electronically connects to me or Renpho. ***Developer response, “We don’t sell data to third parties”. Then why do you collect it? Why do you want access to my email and my contacts and everything else?***

I just want to weigh myself and track numbers. I don’t want some wanker in Timbuktu seeing my entire life. I hit the disagree button .. but Renpho automatically defaults back to agree. I kept going back to hit the disagree, and only the agree button stays highlighted. Disagree doesn’t even seem to be an option, other than it appearing and giving the illusion of privacy. I cannot get the disagree button and get it to work at all. I’ll be returning this scale.

Had the scale and accompanying app for about three days now. Really like the features and ease of use once you get it set up. Downside is the setup. First the pairing is wonky as heck. It takes you through one through some steps that seem totally unnecessary and then, never does tell you that you’ve successfully paired. I went through the whole process twice just to make sure. The second issue was measurement preferences...I selected “lb” in settings and then had strange “st” read outs that took me a bit to sort out. Once those issues were sorted, usage was easy and we look forward to many years of usage.