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I purchased this scale to replace my Aria as it was an original Aria scale and has just aged over the years. Unfortunately the scale has severely disappointed me with its inability to record data to the app. Both the app and the scale recognize with a symbol that a Bluetooth connection has been established, however after weighing in, the app simply shows “- - -“ where the all the data should be. Customer service has been very responsive, however i tried everything they told me to try (didn’t work), and then when I responded to them letting them know and gave them all the information they requested, they responded with an almost identical email asking me to do the exact same things. My guess is they outsourced customer service and the CS team copy and pastes pre-written solutions to problems so they can respond quickly, however the responses prove to not be helpful at all, thus eliminating the purpose for having the “Customer Service”. I like the idea of this scale, however there is no reason to have a “smart” scale if it cannot record the data for you. I’ll give it until the end of the weekend to hopefully be able to figure out what’s going on and if not... I’ll have to just purchase the Aria 2 and recommend all of you do the same.

I had such high hopes for a smart scale. I needed a lot more detail than just simple weight and thought this was a perfect choice. It was given to me as a gift and I was very happy initially, But the percentages that it gives you are dangerously inaccurate. I weigh 174 and I am 5’9” tall. If I actually had the fat percentage that this said that I would need to be at 5-7% body fat, I would be dead. It currently lists my fat free weight as 130 pounds. Seriously. It also does not calculate BMI correctly and adds any change to your weight as fat rather than distinguishing between fat and muscle as it is fraudulently advertised. I have emailed and attempted to communicate with the company about this repeatedly and all they ever say is if you are unhappy with your purchase you can return it at any time. They don’t even try to deny that it is broken. What was sold to my family as a smart scale to surprise me with is nothing more then a regular scale with distracting special effects and bells and whistle’s that don’t correlate to reality. RENPHO should be ashamed of itself For continuing to market this product as if it had an ability to correctly read your body mass index and muscle through your feet. It is fraud and bulls***. Very very very disappointed.

I will end up returning this. The scale essentially only functions as a weight scale without the app, which I will only agree to use in guest mode given the privacy terms they lay out in their agreement. It doesn’t stay logged in and locks my login out after a few days, never to be retrieved again since their password recovery option doesn’t appear to work (even though I use 1Password and know I have the correct info). There is no true guest mode. When you download the app your choices are sign up or sign in, and there is no way to see information without giving an email and password. That is not a “guest” mode. Not sure it even matters to use a fake email, since password recovery only seems to work if you have a full account, not guest. The idea that my whole family would have to share a single device paired with this scale has been more of a pain than I initially thought. So everyone has lost their data 3 times in the short time we have owned the scale.