Pottery Barn Reviews

Ever wonder WHY PB has zero reviews on any of their products???? It’s because they promise then delay delivery of items they sell. Months waiting on furniture that is NONrefundable no cancellation possible. Yet they take your $$$$$ then give you a delivery date that gets repeatedly pushed back several months each time. Now you know. Honest reviews are on ConsumerAffairs website. PotteryBarn is worthless for tracking any shipping updates. The links don’t even work to report an issue.

I’ve been waiting for what feels like years for PB to have a functional app. After receiving a text about a “new app” I thought I’d give it a try again. Nope! Same old problems. Continue to receive error messages when attempting to log in. Disappointed.

Unable to log into my registry despite entering the email and password correctly (100% sure if this after the umpteenth try)… it says data is not in the correct format, as other reviews are saying. Must be a glitch in PotteryBarn . Have tried deleting and reinstalling without any success.

I’ve been a business trade member for 10+ years and have always loved pottery barn, I was very excited about their new “commercial sales department” and couldn’t wait specify PB for a retirement home community project I was working on. But it was a nightmare.

Most of my vendors have a 10-12 week leed time, so when we placed the order 12 weeks out from substantial completetion, the only orders that haven’t arrived to our D&L warehouse were from pottery barn. Our delivery installer had to receive shipments from PB almost 3 months past due and schedule a second installation date with our client, and only half the order was ordered while the other half was back ordered and the customer service was rude, insensitive to the pressure of delivery schedules, budgets, and incapable of returning calls or picking up calls in a timely fashion. Pottery Barn won’t be specified again for a commercial project. Lesson learned.

To top the cake, You will also accrue interest on undelivered items until they are shipped from their overseas vendors, who are completely unresponsive and careless. Beware…. And I told you so.

PotteryBarn is not functioning correctly. There are constant errors popping up saying “something went wrong” or “can’t load data for launch unknown error” and prevents PotteryBarn from opening until you close out and retry several times. Once able to scroll to shop finally, if you try selecting an item to see more details it will prevent you from being able to do so with a new pop up that says “This page could not be loaded. Please go back and try again”.

I have had no issues utilizing the website for my registry, however, PotteryBarn makes this task nearly impossible to complete on my phone.

Tried to buy patio furniture. App could barely handle me adding items to the cart, then added 117 cushions and froze. In addition to that, the UX is trash for PB. It shouldn’t be a headache to order furniture when the cushions are sold separately and yet it is. I found it incredibly frustrating to find the right items for different components of a patio set, I should be able to add them at the same time as the furniture. Not ordering anything on PotteryBarn and I’ll probably shop elsewhere at this point.

Can’t even share a catalog item with someone

These app new version is awful not working like is supposed to

My son didn’t get his bed because they tried to deliver it twice, but were missing pieces each time! Smell ya later. L

It glitches and slows to respond

Very Disappointed-I just want to shop regular adult choices. I don’t want to create a registry. I can’t get to shopping with PotteryBarn.

Broken. Will not accept input that is correctly formatted per PotteryBarn . Could not complete after multiple times.

The website is far better than ordering from PotteryBarn unless you want to register which is really limiting did not like app at all for shopping!

PotteryBarn is beautiful and aid love to use it however it crashes every time I try to use it. Occasionally prior to that it will stay open long enough for me to try to log in - sends an ‘Oops something went wrong’ message and crashes.
Never recognizes my log in even with Face ID.

Same crashing and ‘oops something went wrong’ message with the West Elm App. Frustrating. Hope it gets fixed soon!

PotteryBarn is soo slow and makes it super inconvenient to add items/ shop around. Constantly crashes and I get signed out all the time. Better off using website

I just followed the prompt from pottery barn’s web site to install it. I installed it. I’ve managed to add one duvet cover and a couple of pillow shams to my shopping cart, but PotteryBarn constantly crashes and I have to re-open it and start over again each time it does. Not a good thing to push out to end users if you want them to actually spend money.

PotteryBarn is sending us through a sign up loop between our various pottery barn accounts. PotteryBarn also was very slow in store so we didn’t add as much as we wanted… guess we’ll get it elsewhere.

Latest update took away my favorites list. Can’t retrieve it and no way to even create a favorites list. This latest update appears to be completely geared towards a Registry. Also, not as user friendly as previous app.

I can’t create a registry it keeps sending me back to the beginning. Also none of the text is showing up. And when I try to create a new account they say I can’t because I already have a registry account created!

I’m not sure what happened to PotteryBarn, but it is no longer for shopping. It is only for creating a registry. I can’t even check the status of an order. Stick to the website. PotteryBarn is horrible.

I recently placed an order online via PotteryBarn . I updated my shipping and billing address as I moved. PotteryBarn overrode the address I keyed in and sent to my old address. I had to drive 50 miles round trip to my old address to pick the item up.

I then placed another order for some additional items. Prior to placing the order I deleted the old address associated with my account and entered my new address. When I checked out PotteryBarn still changed to the old address. Unbelievable!

Tried to login with my info and received error loading profile. Deleted app and reinstalled with the same outcome. Please fix

Search filter is completely useless. Tried to filter a search and kept getting zero or nearly zero search results in app whereas the same filters would have dozens of (accurately) results on the website. I just downloaded this two days ago and am about to delete it already.

PotteryBarn isn’t functioning well on an iPad, 8th gen, iOS 17.1.2. Numerous functional defects throughout, beginning at the home page - what’s new button. Additionally, PotteryBarn crashed twice in a 30 min session. I found other functional issues when navigating sublists. I’ll update PotteryBarn review once the defects are corrected.

Pottery Barn products — love them. Longtime fan.

I’ve tried to post a support ticket and everything sends you back to the broken app. There is an issue with the Analytics service that is preventing PotteryBarn from launching. Some error handling should fix this where you can log the error silently and pick up the anomaly in your log monitoring service. Hopefully this is fixed soon as all of your marketing emails that people open on mobile devices send people to the mobile app.

Even after deleting & reloading I still can’t get PotteryBarn to work. It won’t pull up items at all. I’m running an up to date iPhone which could be the issue

I am okay with having a registry at Pottery Barn but I’ll stick to adding things using their mobile site or going on an actual computer. PotteryBarn is terrible and has been a headache. Every time I have gone to use PotteryBarn it has signed me out and then I can’t sign back in. It never recognizes the log in information (that I always double check). I’ve had to delete and download PotteryBarn again to be able to sign back in. When it works it’s great, but it rarely functions well for me. You’re better off just using the mobile site.

PotteryBarn gives an unspecified error that the data is not acceptable and is not in the correct format. It would not allow for the creation of the registry. Also, when leaving this review the rext would not appear on screen so excuse any typo.

Shipping charges are outrageous on furniture!

I’ve never in my life written a review for an app, but in this case, I felt compelled. I’m not sure why PB changed it, however, my best guess would have to be that they do not want you to shop via PotteryBarn . Perhaps they want to steer you toward their website for some reason? It seems to be designed specifically and solely for creating and managing a registry (I cannot speak to PotteryBarn ’s performance for that purpose — maybe it’s good?🤷🏼‍♀️). Anyway, I was never in love with PotteryBarn to begin with [i.e., previous version], but I loved Pottery Barn enough to put up with it. Eventually, I got used to it. It grew on me. This current version is so useless to me, I will most likely delete it. I guess I could try to use it my creating a “Registry” for myself then shop from that list— that’s if you're able to use a payment to make a purchase? I’ll probably just use the website. Super disappointing and frustrating, though.

Both PotteryBarn and website site continued to go up and down Thursday - Saturday that I literally gave up … I closed both out and decided I wasn’t going to purchase … I really wanted the items for Christmas, but it wasn’t worth the stress of the systems after a few hours of dealing with them …
Sunday afternoon I received an email from PB asking if I still wanted to order the items … I pondered for a while and gave in, however please fix both ASAP …

Kindest regards,
Bobbie Bertram

Everything was easy until I had to update my personal information, address and CC data. Entered both in multiple times only to have PotteryBarn default to original data!! It’s is three addresses before! Frustrating!

The order system on line is terrible. And your customer service person hung up on me when trying to find out why I could not change the shipping address. Not a fun time.

Received in the mail , pitchere I would like a replacement. The box was not labeled. Fragile or glass. I would like a return label and feel I should not have to pay for return if you want a schattered piece returned. The glasses were probably wrapped and marked fragel no problem there. A very beautiful set. Please help with this situation. If you would like pictures of box that can be arranged. Thank you Debra Kurman.

Please get a full screen iPad version of your app!

It’s exactly the same experience as the website but formatted to be slightly more phone friendly. This means you still have a hit a load more button while scrolling through items which is pretty annoying. Ideally PotteryBarn would auto load items as you scroll hopefully that’s a feature they introduce later. As of now it doesn’t provide a different or higher quality/easier experience so while it’s nice to have an app instead of entering the website into your browser app the differences pretty well stop there so far in my experience. Not bad just not added value.

Love that pottery barn has an app now-a few glitches they need to figure out yet-as far as signing in goes but overall great app

I love all PB products, but had to deduct one star due to the website not accepting my login and me having to check out as a guest. I tried resetting my password twice , clearing my cache, using Edge, Firefox and Chrome browsers, and nothing worked. I even chatted with customer service who reported no website issues. I am now locked out of my account, and have to spend additional time during working hours to contact customer service and have my account unlocked. Very frustrating.

There were some items that I couldn’t choose from that didn’t say sold out so I ended up having to purchase something else

It’s an amazing app to create your registry for your wedding, but I wish that when I want to edit or delete something, it would take me back where I left off in my list, instead of it having to scroll from the top again. I’ve been curating my registry for about a year now (getting married October 2020), so I’ve changed my mind on things over the year, and that’s what I’ve noticed.

picture available for monogram on dream robe hopefully I like it. It was available for other robes

Potter barn app is easy and quick to navigate, just a little frustrated by $19 shipping (especially Black Friday weekend). The more you spend, the more they charge you for shipping when most places reward you with free shipping after spending so much.

Would love to read others’ reviews of PB items!

App is good but when there are multiple options for an items many don’t load. I switch to the website to avoid this.

A stone-look GNOME is perfect for a birthday gift. This special item is a very reasonable price.

I have been shopping Pottery Barn for many years, and I’m never disappointed. The beauty and quality of the products they sell is unmatched.
Thanks for making my home beautiful!!

So happy that Pottery Barn has an app now. I’ve been waiting for this day to come. Love it!

Bought a pillow cover for a friend as a gift & it is exquisite! I had to make another purchase & gift myself!

Pottery barn always has exceptional quality. I have never been disappointed. If I have had to exchange anything, they have always been kind and helpful. Love this store!

Shopping on PotteryBarn is so easy, and seamless. I’m probably on here more than I should be because it’s so easy to browse

Very cute pillow-my daughter loves it. Only wish the antlers were removable so you could use it all year long and just add the antlers for the holidays.

The website is easy to navigate and items are easy to view

My dream house would be all Pottery Barn products. I try to save and little by little I’m setting up that dream home. Love the quality and the style. Kills me to pay for the shipping( costly) however is the best service. Anyway I end up preferring PB over other brands.

I love PB all the way around & it’s been my go to for the past 20 years. Only thing is that upon checkout PB does not offer the convenience of PayPal 4 payments. Many stores have signed up for this PB has not. My hope is that you consider adding this to checkout PB for your customers. It would be greatly welcomed!

Beautiful thanks to Pottery Barn

My title says it all. It's always a pleasure shopping on the sites for Pottery Barn and Williams Sonoma. Joy for the eyes--and when they arrive, excellently packed, fun to open up the box(es) and take out the presents--to myself ir for others. Thanks for the high standards and fair pricing--and great sales, too!

I am an avid customer who can’t get enough of Pottery Barn/William Sonoma merchandise. Keep bringing the quality and beautiful products, and I’ll keep buying them.

I love the quality and look of the pieces for my new small business! Shipping process is great and I love that they include the white glove service!
I keep adding more, thank you!

Love everything about PB. It is totally my style!

My only wish would be customer reviews on the website!!! It would be so helpful!

I my whole house is furniished with Pottery Barn.
Honestly I get so many compliments. If I have a problem with an order. No problem. The service is above perfect.
You just can’t go wrong with Pottery Barn.
❤️❤️