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About: The Pottery Barn App takes everything you love about shopping with us and puts
it all in one convenient place. Here’s what the App can do for you:
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Discover More: Be the first to shop our latest arrivals and get new inspiration
each season.



Pottery Barn Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Pottery Barn Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Williams-Sonoma, Inc.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Pottery Barn Wedding Registry Website

Privacy Policy: https://www.potterybarn.com/m/customer-service/privacy-policy.html

Developer: Williams-Sonoma, Inc.





Can I trust Pottery Barn app?

Protect your data and wallet. We investigate the developer's website (Potterybarn.com), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.8 out of 5

Terrible App

2024-08-16

by Unhappy Customer WA

I recently placed an order online via the app. I updated my shipping and billing address as I moved. The app overrode the address I keyed in and sent to my old address. I had to drive 50 miles round trip to my old address to pick the item up.

I then placed another order for some additional items. Prior to placing the order I deleted the old address associated with my account and entered my new address. When I checked out the app still changed to the old address. Unbelievable!

Can’t log in

2023-11-26

by Michele214

Unable to log into my registry despite entering the email and password correctly (100% sure if this after the umpteenth try)… it says data is not in the correct format, as other reviews are saying. Must be a glitch in the app. Have tried deleting and reinstalling without any success.

Not for shopping

2023-12-03

by Michlea3

I’m not sure what happened to this app, but it is no longer for shopping. It is only for creating a registry. I can’t even check the status of an order. Stick to the website. This app is horrible.




Have a Problem with Pottery Barn? Report Issue




Why should I report an Issue with Pottery Barn?

  1. Pulling issues faced by users like you is a good way to draw attention of Pottery Barn to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Pottery Barn customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pottery Barn.


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