GUARDIAN app not working? crashes or has problems?

GUARDIAN Status

Last Updated on 2024-08-06 by Guardian Life Insurance Company of America

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Summary of GUARDIAN Problems 😠👌🔥

- Cannot connect to different servers

- Submit button can’t be accessed due to the keyboard

- Send button doesn’t work

- Have to re-enter credentials after an update

- Touch ID has to be reset after an update

- Cannot pay premium by credit card

- Message box only showing left 1/3 of the message box

- Response button not visible

- Cannot access any options on the home page

Have a Problem with GUARDIAN® Accounts & Policies? Report Issue

Common GUARDIAN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GUARDIAN app on iOS and Android devices. Solve all GUARDIAN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GUARDIAN iPhone Issues and Solutions

GUARDIAN iOS app crashes, not working, errors
GUARDIAN iOS app network issues
GUARDIAN on iOS has black/white screen

GUARDIAN Android App Issues and Solutions

GUARDIAN has errors/crashing/not working
GUARDIAN server network connectivity issues
GUARDIAN has black screen

GUARDIAN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GUARDIAN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GUARDIAN app crashes or not working on Iphone (iOS):

Close and restart the GUARDIAN app on iPhone
Update GUARDIAN app to the Latest Version for iOS
Uninstall and reinstall GUARDIAN iPhone app
Update your iPhone to the latest iOS version

Fix GUARDIAN on iPhone unable to connect to server/internet connection issues::

To resolve GUARDIAN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GUARDIAN black/white screen (blank screen) on iPhone:

Follow the GUARDIAN iOS app troubleshooting guide Here →

GUARDIAN Android App Issues and Solutions

Fix GUARDIAN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GUARDIAN app issues:

Force Stop the GUARDIAN App
1. On android, goto "Settings" » click GUARDIAN app. » click "Force Stop".

Update GUARDIAN to the latest version on PlayStore

Clear GUARDIAN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GUARDIAN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GUARDIAN.

Fix GUARDIAN unable to contact server/ GUARDIAN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GUARDIAN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GUARDIAN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GUARDIAN on android.

Solve GUARDIAN black/white screens issue on Android:

Follow the GUARDIAN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Guardian Life Insurance Company of America, developers of GUARDIAN.

About this app

Access your Individual Market this app accounts and policies.