Contact Kidgy Support

by 13apple13

FYI: I’ve never had this happen on a pay-in-app download, but I did nothing any different than I normally would. 7 free day trial, when downloaded, it immediately charged for a year subscription ($74) without even setting up passwords or knowing what the app cost. I use a separate pre-paid card so as not to have any mishaps, it was of course denied, considered lucky and I canceled this supposed subscription and deleted the app. It later managed to bypass it and simply move on to the next form of payment without permission. Two days later I caught it. Apple got me refunded, but it was hours of discovery and two more days of wait time for a response, still waiting for the cash to hit my account. It could be my fault I guess, unless I repeat the process, we’ll never know. Simply put, its not anything I’ve ever had happen before...just have to make sure to take out any back-up payment options, until I find the issue.

by Holly-Peno

I called the support number several times because of glitchy issues. Never have spoken to a person. The system keeps me on hold listening to beeps and promises that someone will be with me shortly, but in the end tells me to contact them via email and hangs up on me. So l sent an email, and still haven't been contacted back.

As for the glitchy issues, the app has my child's phone going all over town when it's actually sitting right next to me. I have some ideas about this, but someone from Kidgy support would actually have to speak with me to see about resolving this. As it is, the tracking feature is useless for me. I also am having trouble changing the geofences.

I like some of the features, and l see potential in improving things, but as it is right now, don't get the expensive plan.

by Mr M Field

Th free features are ok, easy to setup and looks well developed so you feel like the paid features must be worth paying for a subscription. Don’t make the same mistake I did and buy the subscription. It has been over three days and my paid features still don’t show up, the parent phone is still showing free features only. The support number does not ring(calls are dropped), after emailing support they emailed me back three days later saying they had fixed the issue with your subscription. Sorry, but it is still not working. I have on numerous occasions restarted the phones, uninstalled and reinstalled the Apps on both child and parent device, same issue... Until my issue with this app is addressed, I must warn others to avoid the paid subscription.