mSpy app not working? crashes or has problems?

mSpy Status


I have a problem with mSpy

Are you having issues? Select the issue you are having below and provide feedback to mSpy.




⚠️ Most reported problems ⚠️

Not working
56.4%

Crashes
11.6%

Connection
9.4%

Something else
9.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of mSpy Problems 😠👌🔥

- Costs $9.99 for a monthly subscription.

- Conned into paying $30 to be able to get GPS locations and call logs.

- App stopped working after payment.

- No help from customer service.

- No one answers the phone for priority phone support.

  40 Reported Issues: 😵🆘🛟🚨📢

Heather Pierce
2023-11-10

My subscription showed on my dashboard expires Nov. 2, 2023 not sure what time that would take place, the time hasn't be accurate since my first purchase on July 13, 2023. But I renewed my subscription on Nov. 2, 2023 I received my confirmation email said renewal was successful, my new subscription expire date now shows Jan. 25, 2024. But it is still stuck on Nov. 2nd, 2023 as the last update still asking me to EXTEND my subscription when I open the dashboard. I do NOT have access to my childs phone at this time and won't until about the time my subscription will expire, it is very important that I am able to watch over her while she is away. Please help get this fixed, please. Thanks so very much in advance. HP

Omar Montiel
2023-08-17

mspy recorded a location I was not present at. why?

Kimberly
2023-07-27

App is absolute crap. Will not load. Have done everything support has said yet still shows no information at all. Waste of money and I will he reporting this

Lyn
2023-07-27

Hasn't worked only exported data & updated once. Now says no data & update in progress for over a month

Christopher Campanini
2023-07-26

Not able to play videos from the video section

Kelly
2023-07-15

The app’s statistics option is saying it only works on android devices??? Isn’t it supposed to work on iOS? It’s only giving me kids contact and location, I didn’t buy this for that??

Bill
2023-07-11

keylogger, whatsapp, messenger and instagram etc..... not working videos and photos available but not showing contacts, Calls and SMS are working only. Every time we ask for help from support, they ask us to reinstall the app, it's been installed tens of times with the same results.

Juliua
2023-07-09

No updates for screen shots, social media apps, text messaging

Arshad
2023-07-09

Not rooted

Chris
2023-06-26

I have been trying to get this program to work for over a week. I paid for the customer service phone call, and my call got disconnected, nothing was solved, and I was not called back. But I was charged for the phone call. Just an awful product so far. The chat has not been helpful at all. I was given instructions, followed them 100% and is still wont work. Extremely disappointed with this product.

Nazima
2023-06-24

Stopped receiving information from keylogger, whatsaap, messenger and instagram. Calls and SMS are still working.

Elizabeth
2023-06-15

I installed mspy on the target device and on first 2 days it was getting updated.....from 3rd day onwards only call history GPS location and SMS gets updated.... Whatsapp instagram keylogger messenger screen recorder all stopped updating from 3rd day of installation....this is ridiculous..... I paid for mspy only for whatsapp insta and keylogger and dat doesn't function now

Ryan
2023-05-09

Screen recorder works forw a few days and stops. Have uninstalled/reinstalled and it keeps stopping...phone is fully updated and running version 10 on Android.

Justin Scheuneman
2023-03-28

My account is updating and has had the same info for 3 days

Surina Broxholme
2023-03-07

I cannot see social media messages especially WhatsApp! I paid for this software and WhatsApp and Snapchat are the main ones I needed to be able to see as this is my 13 year old child's phone!

Belinda Kelley
2023-01-18

Can't log in

Moon
2023-01-14

This software is a scam

Jamie
2023-01-01

mspy premium is causing the target phone to turn off and reboot itself

Anton
2022-11-08

Stopped receiving information from keylogger, whatsaap, messenger and instagram. Calls and SMS are still working.

James
2022-10-16

Just paid for this, installed it yesterday morning. Facebook messenger doesn't update! Screen recorder doesn't work either. It's very frustrating because Facebook messenger was almost the entire reason I paid $50.00 for this. This is ridiculous

ANTONIO BARRETO
2022-10-09

Stopped receiving information from keylogger, whatsaap, messenger and instagram. Calls and SMS are still working.

Lola
2022-10-01

Screen recorder worked for 2 days and stopped working. Tried troubleshooting all their "solutions" and nothing. This is a waste of money.

Debbie
2022-09-23

Ii log in and it stays on mspy.. not connecting at all

Peter Davidson
2022-09-20

Only has add device page nothing else

Aleks
2022-08-29

I installed the app in the target phone, it started sending data for an hour and then stopped. What is your advice? should I reinstall or do I need some permission to check. it's urgent and thank you

Samuel
2022-08-22

Please the whatsapp is not working, and that one is more important for me. And secondary it work for only one week.

Eduardo
2022-08-10

This app it’s a completely wast of time, I paid for this but there some tools that does not work, screenrecord for exemple, it works for few days and then just stop…… and it happens also for the updates for the app, my one works for few days and then stop updating without any reason 🤦🏻‍♂️ Please, fix this up!! It’s unacceptable pay for the app and receive this result …

Anna
2022-08-08

It does not work from the beginning. I contacted mspy to cancel the subscription. They denied.

Heather
2022-08-01

I paid for the app but haven’t been able to login. I’ve tried several times.

Marian
2022-07-19

L'applicazione non si aggiorna più sono passate 10 ore da quando l'ho installato è ora non mi aggiorna più niente. Ho pagato abbonamento perché funzioni bene. Se non va come si deve perché chiedete di prendere la versione ultimate e bisogna accedere di nuovo al dispositivo. Voto recensione 1 insoddisfatto

Showing 1-30 of 40

Have a Problem with mSpy: Find my Friends Phone? Report Issue




Common mSpy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot mSpy app on iOS and Android devices. Solve all mSpy app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. mSpy iPhone Issues and Solutions

  2. mSpy Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Veraniz Holding Ltd, developers of mSpy.


Verified email  

Contact e-Mail: [email protected]




About this app

Payment will be charged to iTunes Account at confirmation of purchase. – Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. – Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. – Subscriptions may be managed by you and you may turn off auto-renewal by going to the y Account Settings after purchase. – Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription to that publication, where applicable. mLite iphone phone tracker does not require any technical skills to enable phone tracking and monitoring.  this app Lite Phone Family Tracker is a leading monitoring and protecting app with a mission to help keep your loved ones safe and connected online!  Thus, if you try to do this secretly, the phone owner might find out that unknown app has been installed on their devices. 2) Because of instant GPS tracking enabled mSpy can decrease device battery life.  Note that the installation process involves Parent's and the phone for which tracking will be enabled. 1) Please be aware that this app Lite is a visible icon on a tracked device.  Knowing that your child is at school or that your grandparents are at home helps you save some nerves. mLite allows you to create virtual fences on the map and will show you notification when the tracked device enters or leaves the zone.  It will help you track a cell phone of any member of your family and beloved ones.  By just one button tap on the tracked phone you can be notified that situation requires your immediate attention.  GPS tracker will show you GPS location of the tracked phone right away.  Add an alarm button on your kid's phone or grandparents' phones for emergency cases.  Check the real time GPS location of your beloved ones every time such necessity occurs.  This feature has been developed specifically this way to help parents know who their kids talk and pay closer attention to those who they don’t know personally.  It's always good to know that your kid went directly to training after school or that your grandma paid a scheduled visit to the doctor.  Please, if you have any questions or you want to share your feedback and suggestions, contact us via e-mail support@mliteapp.  Stay calm, knowing where they are any time!  Remain calm and set an unlimited number of geofenced zones!  See where your loved ones were during the day.