1 app not working? crashes or has problems?

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Last Updated on 2020-06-12 by 1ByOne研发部

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Summary of 1 Problems 😠👌🔥

- BMI measurement is not accurate

- Fat percentage measurement is not accurate

- Inconsistent readings depending on the time and circumstances of measurement

- App could be detrimental to people with eating disorders or low weight due to negative language and warnings

Have a Problem with 1byone Wellness 2.0? Report Issue

Common 1 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 1 app on iOS and Android devices. Solve all 1 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

1 iPhone Issues and Solutions

1 iOS app crashes, not working, errors
1 iOS app network issues
1 on iOS has black/white screen

1 Android App Issues and Solutions

1 has errors/crashing/not working
1 server network connectivity issues
1 has black screen

1 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 1 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 1 app crashes or not working on Iphone (iOS):

Close and restart the 1 app on iPhone
Update 1 app to the Latest Version for iOS
Uninstall and reinstall 1 iPhone app
Update your iPhone to the latest iOS version

Fix 1 on iPhone unable to connect to server/internet connection issues::

To resolve 1 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 1 black/white screen (blank screen) on iPhone:

Follow the 1 iOS app troubleshooting guide Here →

1 Android App Issues and Solutions

Fix 1 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 1 app issues:

Force Stop the 1 App
1. On android, goto "Settings" » click 1 app. » click "Force Stop".

Update 1 to the latest version on PlayStore

Clear 1 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "1 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 1.

Fix 1 unable to contact server/ 1 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 1 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 1 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 1 on android.

Solve 1 black/white screens issue on Android:

Follow the 1 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 1ByOne研发部, developers of 1.

About this app

This application allows you to easily monitor essential health and fitness data for: Body Weight, Body Fat Rate, Body Water, Bone Mass, Muscle Mass, BMI, BMR and Visceral Fat. From the graphic displays, you can check changes in health trends. 1byone Wellness 2. 0 helps all our users stay on track for a healthier lifestyle. And you can also share your data to platforms such as Facebook, Twiter, Sina Weibo, Email and Message. Share data to Facebook, Twiter, Sina Weibo, Email and Message. 5. Track your health and stay fit with 1byone Wellness 2. 0! Supporting iOS Device (iPhone 4s, iPhone 5, new iPad or higher), 1byone Wellness 2. 0 is invaluable. With lifting a finger, all your data will automatically recorded and are available under the application. Weigh yourself, 1byone Wellness 2. 0 will do the rest! 1. Zoom in for history in a particular hour, day, week, month or year. 6. Take a photo or choose a photo from your local album as your head portrait.