Ellevo app not working? crashes or has problems?

Ellevo Status

Last Updated on 2022-09-09 by ELLEVO SOLUCOES EM TECNOLOGIA DA INFORMACAO SA

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Common Ellevo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ellevo app on iOS and Android devices. Solve all Ellevo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ellevo iPhone Issues and Solutions

Ellevo iOS app crashes, not working, errors
Ellevo iOS app network issues
Ellevo on iOS has black/white screen

Ellevo Android App Issues and Solutions

Ellevo has errors/crashing/not working
Ellevo server network connectivity issues
Ellevo has black screen

Ellevo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ellevo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ellevo app crashes or not working on Iphone (iOS):

Close and restart the Ellevo app on iPhone
Update Ellevo app to the Latest Version for iOS
Uninstall and reinstall Ellevo iPhone app
Update your iPhone to the latest iOS version

Fix Ellevo on iPhone unable to connect to server/internet connection issues::

To resolve Ellevo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ellevo black/white screen (blank screen) on iPhone:

Follow the Ellevo iOS app troubleshooting guide Here →

Ellevo Android App Issues and Solutions

Fix Ellevo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ellevo app issues:

Force Stop the Ellevo App
1. On android, goto "Settings" » click Ellevo app. » click "Force Stop".

Update Ellevo to the latest version on PlayStore

Clear Ellevo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ellevo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ellevo.

Fix Ellevo unable to contact server/ Ellevo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ellevo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ellevo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ellevo on android.

Solve Ellevo black/white screens issue on Android:

Follow the Ellevo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ELLEVO SOLUCOES EM TECNOLOGIA DA INFORMACAO SA, developers of Ellevo.

About this app

It is possible to see calls and tasks that are under their responsibility, and can register procedures in calls, actions in tasks, proceed with approvals, see the follow-ups in CRM and respond and send instructions to the other attendants registered in System. It is a solution of use restricted to the customers of the this app platform as support the operations of service. this app Mobile is a support solution in the use of the this app platform. The user must use the same site and authentication of the this app platform.