Contact Jenzy Support

by StephLzx

This app will not tell you your kids’ shoe sizes. When trying to place your first order it says “our team will send the perfect size after checkout.” This is understandable. Of course they want you to purchase shoes from their app at least the first time around so I get that at least one purchase would be required to be told the size. I purposely downloaded this app to get their sizes in order to purchase snow boots. Guess what? No snow boots available to purchase through the app. Ok so I had to purchase shoes I didn’t need. Not the end of the world. After the order is placed I expect the app to change someone and reveal the show size so I can go somewhere and buy snow boots. Size still no where to be found. So I go to the order confirmation email and it says, “but wait. I still don’t know what size you sent. Exactly. Jenzy’s sizing experts know that every brand and style fits differently, so we always send the perfect fit in the shoe you’ve picked out.” Are you freaking kidding me? I wouldn’t just have purchase shoes I didn’t need. And your app literally says they’ll send the perfect size after checkout. In hindsight I get that they meant they would physically send the perfect size shoe, but the entire thing implies they’ll reveal the size to you. As soon as these shoes get to my house, even if they fit “perfectly” they’re going back!

by Kellielocked

My kids are 2yrs old girl, 9yrs old boy & 12yr old girl. I tested to see if it worked for my two oldest before attempting on 2yr old as she won’t stand still. The app says phone isn’t flat when it 100% is so it took 5mins to even get 1 picture. Then when it does finally pick up kids feet the shoes are all over the place. Their stats say “Adult” but when you look to shop for shoes they are all baby shoes. How does a 9yr & 12yr wear non walked shoes or kiki sqeaker shoes? Doesn’t say what size shoes they are in. But you know darn good & well that no 9 &12 year old is gonna fit size 5 baby shoes. You are better off guessing your own kids shoe size on sizes. What a dumb app. Very disappointing

by Momarp

This app is a joke.. it never tells you your kids size. It just takes the picture and directs you to buy shoes that will send in the right size.. not telling what size that is until the shoe arrives and you physically look at the box.. it also will send you shoes with room to grow.. sounds like they are just guessing and if they don’t fit hoping you will hold on to them until your kids got into them... don’t download it’s a waist of time.