Mitel Connect Reviews

by SwankPeRFection

Can’t make calls with AirPods. No audio is heard. Way to go Mitel. 🙄👎 Can we get a fix for this already?!

Was told by TAC and app support here that IM was going to be reintegrated into this new app on next update. Update happened and still no IM integration. Also, the previous Mobility client also had video conferencing capabilities and this one doesn’t. How is this an upgraded platform for Mobility when you take away features available in the last client?

by DJfromTJ

I am going on day 38 of MitelConnect not working throughout my organization. It will not make a TLS connection. We integrated this feature in March and it has worked a grand total of three weeks since then. Our vendor is a partner with Mitel and has escalated our case to “tier 3” with Mitel which has to be a joke because the last suggestion we got from Mitel engineers is to make sure the phones aren’t in low power mode! I am beyond frustrated. I wish I could go back in time and never integrate this piece of garbage into our phone system.

by Scottso699

My office just started using MitelConnect as we just got Mitel phones. It worked ok for a day - come to find out it was the older version. I updated to the new version - nothing works. MitelConnect asks me “How to make it better?” Have MitelConnect work as it should! I couldn’t even send the survey because it says my email is not configured on my device. Really? I’ve got 3 email address that deliver to this device. Problems: It is not ringing my mobile phone as if it is a mirror of my Mitel office phone. It comes through as if forwarded from my office phone with the caller ID of my office. This is using it on an iPhone. All settings are what I was told to use. I deleted MitelConnect yet my office phone still forwards my calls to my mobile phone! The old version worked. This new one does not.

by Spwalker

Update: in response to my original review (below) Mitel informed me that push notifications for new calls do not work for on-prem users, only cloud users. Add this feature for on-prem users!

Original review:
Despite Mitel saying this is working in the latest version it’s not. If iOS quits MitelConnect (as it does by design if an app is in the background inactive for a period of time) push notifications for calls do not come through. Please fix this.

by Jacobsstcg

The promise of seamlessly being able to get your business calls via your mobile and manage features is great. Having a cloud phone system is 2019, like Mitel Connect Cloud, makes it seem like it attainable. Unfortunately MitelConnect fails miserably. Calls come in as expected, with full caller ID and functionality if you have VoIP over Data enabled. The only problem is once you roam away from your WiFi signal the call drops. Mitel try’s to do a failover via a call over the cellular voice network but it creates dead and and most of the time the call still drops all together. When turning on the VoIP over LTE option it just plain doesn’t work and still uses the cellular voice network and calls you. Super annoying and frustrating. It’s 2019 people, VoIP shouldn’t be this frustrating.

by Pangogo

MitelConnect is buggy, I need to open it twice because it always crashes the first time it opens. I don’t use it enough to know what else is wrong with it but for the most part it does the job. I use this for work so I don’t care to have my work number forwarded to my cell in real time but I do like the ability to make calls from my work number for work purposes instead of using my personal cell phone number.

What I wish MiTel would do is restore iPad support. It was originally advertised that MiTel would support iPad, was even given documentation from MiTel support and the sales pitch I was given from MiTel reinforced it but was then told later on that this was only available under ShoreTel.

When I do try to open MitelConnect with my iPad I get the error, “ MitelConnect is not supported on iPad as it requires a cellular connection”.

Wait what? Does MiTel not understand how VOIP works? My PC doesn’t have a cellular connection, my phone in my office does not have a cellular connection, my spare iPhone without a SIM card doesn’t have a cellular connection and they all work!

The kicker here is that I do have iPads with cellular data plan and it still does not work.

by HayesClan

Whatever you do- do not use Mitel. MitelConnect doesn’t work ever- all calls look like a normal cell call but regardless of the number it looks like the main number at my office is calling. Doesn’t even identify an inter-office call. These folks are straight up liars and cheats. They promised many things and delivered on zero. They still use dial 9 to get an outside line. MitelConnect doesn’t work. The desk phones look pretty but do not work well. Do not believe anything they tell you. They will promise you that the dial 9 to get an outside line is being fixed and it’s not. MitelConnect doesn’t work at all. All looks good in the demo but fails IRL. Worst phone provider in my 30 year IT career. Don’t do it.

by PacquiaoCouch

MitelConnect worked okay before, but it at least worked. Now, I cannot login. It stays on “retrieving user info” and it never logs me in. MitelConnect is unusable and performance is worse than before. Please fix MitelConnect . My phone also is NEVER notified of incoming calls. I either miss them or my laptop receives the call. I open MitelConnect and it shows I’m logged in. Is this a timeout issue where Apple stops the background usage? Because all my settings seem to be correct and notifications are on. Once again, missing important calls and app doesn’t even work.

by Valletettendent

Each revision brings new issues, breaks old functionality, and generally makes MitelConnect less functional. Currently it rarely connects over LTE data, only wifi, sometimes tells me to please wait (forever) when dialing a call, has difficulty searching enterprise contacts, etc. The new swipe to dial is a terrible feature, usually launching the iPhone menu instead. And technical support, if I can ever reach it, is of little help, and rarely solves any issues without creating additional problems. Please fix your service and your product, you currently hamper my productivity, not improve it.

by J Corporate User

Totally worthless app and making me regret our decision to bring in new Mitel VOIP phone system at our company. Wish we went with AVAYA. App doesn’t work more than it does work and requires constant hard resets on phone, uninstalling/reinstalling app or a lot of cursing at your phone/prayer when those steps fail.

Mitel needs to support this way better considering it’s a big selling feature for their service. I’m tired of hearing “incoming enterprise call. Press any button to connect” and I’m left guessing at whose calling vs it having the persons name or number appear correctly.

by Sub-zero

MitelConnect closes when the phone is locked. You won’t get calls or messages. So the main use of this is to call out from which is nice. If “Keep WiFi Connected” is turned off, it hands the calls of right which the old app didn’t do well at all. IM is nice to see now and that works good too. You can’t create meetings or calls anymore which is frustrating, but the UI is nice and works good! Make it so MitelConnect doesn’t “close” and bring back calendar access. Five star app if that happens.

by Grey_falcon1

I can’t give it 1 star because it does function sometimes but it doesn’t deserve much more. MitelConnect is pretty bad. You’ll get phone calls pushed to your cell instead of MitelConnect . MitelConnect itself will have awful response times and provide phantom rings (physical phone stops ringing but app rings for like 10 more seconds). MitelConnect forgets how to control functions like placing a call on speaker. I’ve had users request taking home physical phones rather than deal with MitelConnect . Functionality is there, reliability is not.

by DllHell

MitelConnect works well, but it needs to implement persistent VoIP for incoming calls. Currently it doesn’t work for incoming calls via MitelConnect unless MitelConnect is open or has been recently opened. Other VoIP apps implement something that lets them ring at any time (open app or not) and have those calls identified as coming from MitelConnect , even registering as such in the iOS Phone app’s Recent Calls list. The Mitel app needs to implement that

by JT@Itunes

We just upgraded to Mitel and with the work from home thing, started using this for employees 100% at home, such as myself. I can place calls to co-workers which is wonderful. However, I have troubles hearing people when they call me. I have our support folks looking into this issue.

MitelConnect also downloaded to my iPad and since I’m using that as a speakerphone since the sound is better than my iPhone, I tried to start MitelConnect but it said it doesn’t support iPad. Why?? Requiring a cellular connection is ridiculous when I have solid WiFi. Not to mention that I DO have a cellular data plan on my iPad.

Fix it for use on my iPad AND make it suitable for landscape use (not just portrait) and I’ll upgrade my rating.

by JohnR84740

One of the selling point of MitelConnect was that I would be able to use MitelConnect to make and receive phone calls anywhere that I was connected to Wi-Fi. When I have a Wi-Fi connection am I am using MitelConnect it works beautifully!

The Challenge that I have encountered is that unless I am using MitelConnect , I cannot receive phone calls such as the intercom call asking if I can take the call. All in all, this is only a minor annoyance. I am still able to mask my cell phone as my office, and that is a huge help.

The other downside that I have discovered is that MitelConnect does not play well with the VPN on my phone. Unless I disable the VPN, MitelConnect will time out before making a connection to the server.

by Bigspooon

Love MitelConnect , but calls continually get pushed through my cellular voice network rather than my cellular data or WiFi networks. I’ve made sure calls over WiFi and data are enabled, and I have a very solid WiFi connection and decent data connection. Calls via data/WiFi are preferred because MitelConnect lets me know who’s calling. Calls over the voice network appear as if I’m receiving a regular phone call and only provide my company’s general number via caller ID and require me to press a number on the keypad to start the call after I’ve answered the phone. Would love to understand why this is happening and, if this is a bug, to get it fixed. MitelConnect is flawless otherwise.

by Foco Bill

Game changer. I can place and receive work calls from anywhere with my work number. Move calls instantly from desk to cell when I have to run. When I’m traveling or driving I don’t have to miss calls if I don’t want to.

by Myzamir

I don’t have any trouble with MitelConnect. Very reliable and easy to operate. Great to conduct business while on my way to work. Our phone system is a legacy cloud platform from the M5 and we do miss some current whistles and bells, but I really don’t need those IM or Presence. Most important that the calls to my business number is delivered to my device and I always can call out, or check my voicemail in the old style pressing 1 on the dial pad. However, integration with outlook calendar and one touch dial to the scheduled conference is the best.

by Atomicadecay

I’m happy to say the 3/1 update solved all the issues I had been having with MitelConnect . I no longer get random communication errors, voicemail and IM are working and stable, and I’m actually able to manipulate my availability. Good job! 👍

by Donner*party

App has worked out great! I like that people can call my work number and it goes to my cell. I also like that I can turn it off. Sometimes there is a connection error and I have had to exit MitelConnect and reopen, but it is super quick at reconnecting. So I am very happy with MitelConnect .

by Hopelessly_Optomistic

I have the same issue as some of the other reviews, and it is a huge issue. The application needs to keep the connection to the mobility router and not go offline. When it is offline I cannot tell who is calling me and that it is a call from my office telephone.

When not connected I only see our office public DID, and have to press 1 to accept the call, but have no idea who it is. When it is connected I see the incoming call as a Mitel call, and know if it is an internal call or external, see proper caller ID etc.

I’ve used the Google Voice app for years and it doesn’t have this issue. It is always connected unless manually logging out.

One more thing - why in the hell is the “use over cell data” option not turned on by default? This is ridiculous, MitelConnect is meant to be used on mobile devices while on the move. I should have known the Mitel development team is challenged, when I discovered the buttons on the IP485g telephones were backwards. 1-4 is on the right and 4-8 is on the left. It’s like reading from right to left!

Please fix ASAP!!!!

by Schwarztech

There is a bug where the Communicator side fails to authenticate (IM/voicemail) and on our setup, our Active Directory password policies lock the account. This looks like it's happening on the ShoreTel phone server (where Director lives), not the Mobility Router. It appears that bad data is being passed with the password, causing this failure (an incorrect user name would not lead to a locked account). I've checked and even with a correct password, this happens.

by Rcampbell8659

Don't like how you cannot receive calls or notifications when the ap is not running in the background. It has to be open at all times to receive anything. Also, the voicemail key doesn't do anything, and the change status feature does not work either. Many issues need to be resolved.

by TristanTurk

As a Tier 1 Mobility Engineer, MitelConnect is really nice. It’s simplistic enough for end users so that massive amounts of training are no longer needed because there isn’t as much to play with. The old application for us required a lot of end user training sessions. This new app is nice for end users, not so nice for engineers and tech support but still, what you can’t control from the client you can control from the Mobility router. Just need to bring a few of the features back into it that we’re available in the past but I know the development team has been working on that in the monthly updates.