Contact Mitel Connect Support

by Scottso699

My office just started using this app as we just got Mitel phones. It worked ok for a day - come to find out it was the older version. I updated to the new version - nothing works. The App asks me “How to make it better?” Have the app work as it should! I couldn’t even send the survey because it says my email is not configured on my device. Really? I’ve got 3 email address that deliver to this device. Problems: It is not ringing my mobile phone as if it is a mirror of my Mitel office phone. It comes through as if forwarded from my office phone with the caller ID of my office. This is using it on an iPhone. All settings are what I was told to use. I deleted the app yet my office phone still forwards my calls to my mobile phone! The old version worked. This new one does not.

by Jacobsstcg

The promise of seamlessly being able to get your business calls via your mobile and manage features is great. Having a cloud phone system is 2019, like Mitel Connect Cloud, makes it seem like it attainable. Unfortunately this app fails miserably. Calls come in as expected, with full caller ID and functionality if you have VoIP over Data enabled. The only problem is once you roam away from your WiFi signal the call drops. Mitel try’s to do a failover via a call over the cellular voice network but it creates dead and and most of the time the call still drops all together. When turning on the VoIP over LTE option it just plain doesn’t work and still uses the cellular voice network and calls you. Super annoying and frustrating. It’s 2019 people, VoIP shouldn’t be this frustrating.

by Pangogo

The app is buggy, I need to open it twice because it always crashes the first time it opens. I don’t use it enough to know what else is wrong with it but for the most part it does the job. I use this for work so I don’t care to have my work number forwarded to my cell in real time but I do like the ability to make calls from my work number for work purposes instead of using my personal cell phone number.

What I wish MiTel would do is restore iPad support. It was originally advertised that MiTel would support iPad, was even given documentation from MiTel support and the sales pitch I was given from MiTel reinforced it but was then told later on that this was only available under ShoreTel.

When I do try to open this app with my iPad I get the error, “This app is not supported on iPad as it requires a cellular connection”.

Wait what? Does MiTel not understand how VOIP works? My PC doesn’t have a cellular connection, my phone in my office does not have a cellular connection, my spare iPhone without a SIM card doesn’t have a cellular connection and they all work!

The kicker here is that I do have iPads with cellular data plan and it still does not work.