Night Owl Connect Reviews

by TheLiestheytell

Among the other problems the other reviewers stated, the cameras were all connected peacefully until they needed to be moved to a new spot. Called the technical support who was an extreme waste of space. The dude sat on the phone silently not answering anything. I politely said “hello?” His responsewas filled with a nasty tone “yea im here”. My response was “sir i did what you said and let you know but you sat and said nothing so i assumed the call disconnected”. He basically told me to do what i had been doing already for hours and what he already instructed me to do later in the phone call. I told him there were only two cameras connected to the same app and i was only attempting to reconnect the same cameras i had for months and his response “well thats why. It’s because you have two cameras on the same app” well hey stupid what do you think was on NightOwlConnect for months.... also as an update to the previous complaints in previous reviews, NightOwlConnect team nor camera company fixed any of the issues because the same thing they complained about is the same thing that still happens in other review sites plus on my cameras so 🤷🏽‍♀️

Response to the developer:
Not much to look into as you have absolutely no information on the event because you have yet to contact me via any communication means. Your automated reply further proves the uselessness of this customer service/technical assistance team. “We will look into it!” *continues to finish hotpocket and cheap beer*

by DontBotherWithThisCameras

Cameras might be at a reasonable price , that’s where the good ends with this company. Software is atrocious, I’m truly surprise at the developers and group managers. Their lackadaisical attitude to develop a better product, their lack of imagination, common sense it’s just unbelievable. Although many suggestions and remarks were made 2 years ago , I still have not seen any major improvements of the software. With this software you can not advance , fast forward or simply forward any frames , you literally have to watch the entire recording time even if you just wanted to watch 5 or 10 seconds from a clip. I regret purchasing this product. Lesson learned. If you’re looking for quality for both cameras and software to view your recordings don’t go Night Owl, Orlo might be a bit pricy but it’s worth every single dollar you spend on it.
I wish I can take these cameras back to the store, I’ll be happy even if I get half of what I paid for.

by Helouie

First of all, the cameras work great. But NightOwlConnect is so bad, half the time the cameras don’t do me any good. I deleted the basement camera off NightOwlConnect months ago because the only thing it ever alerted me to was the wind blowing! I tried adjusting the sensitivity but that did not help. One day, my alarm started going off, but alas, I had deleted my basement camera and could not see who had set off my alarm. Fortunately it was my housekeeper but that could have been bad! The front porch one is not as bad, I’m assuming because the wind is more blocked by the porch roof. But on the Fourth of July, the alerts were incessant. It was just my flag blowing in the wind. However, a lot of times, NightOwlConnect will not load at all. So, if an actual person was on my porch, ringing my doorbell, I would not be able to get it to load fast enough to see who it is. And in the last couple of weeks, NightOwlConnect stopped working all together. Now it just spins. My cameras are now totally useless. A bunch of people worked really hard installing these cameras for me, not to mention, I paid a lot for them. If this does not get resolved soon, I will be forced to shell out another couple hundred bucks to buy more cameras that are a different brand and hope if those nice people will come back and install them for me.

by HBlue5490

I’ve had problems with this system since the day I got it from Costco (1.5 years ago) but now, even though I have reset the system, deleted and reinstalled everything NightOwlConnect will not connect. When I ran a diagnostic on the main screen it says everything is connected to the internet, so it has to be this terrible mobile app. Honestly, I am not one to leave reviews, but this is the WORST system I have ever used by a long shot. There’s absolutely no help/support, even their “troubleshooting” page doesn't actually have any relevant information. If you are doing the smart thing and checking reviews before buying (like I wish I did) RUN! Do not waste your money. I’m assuming the only reason why they have a 2 star average is because the company paid a few 5 star in there, cause no one in their right mind could possibly give it anything higher than a 1 (I wish zero was an option). Time to go pull all the wires and go buy a new system that will actually work.

by Mrs.Clark8.11.18

We installed the cameras because we had trouble with people not leaving our children alone, even in front of our home, in what’s supposed to be a great neighborhood. At first, NightOwlConnect worked great. Now the notifications are barely there, when I do get a notification and open NightOwlConnect , it’s either saying “offline” or just continuously says “connecting”, or when it says online and I try to view my cameras, it’ll just continuously load and not show me anything. My cameras are hardwired to our internet modem, and my phone always has signal. I’m very disappointed, especially considering when I get a notification, even if I needed to call the police..by the time I might be able to see anything on the cameras, whatever was happening would have been done and/or people/person would be gone. My app is up to date as well. I hope this gets fixed, or we will have to purchase different cameras with a working app so we actually feel safe and actually are satisfied with our investment for a little more security.

by Rob7692

Can’t help but notice most the reviews say can’t rewind or fast forward in event videos and there reviews that are over a year old seem like it wouldn’t be hard to come up with a solution it truly must be night owl don’t care about the customers I still have your system have had it for almost a year only because I couldn’t return it but how is it the wal mart mercury innovation cameras are only $20 and I can playback off phone no problem rewind fast forward no problem but when I “upgraded” to a $350 night owl system it’s no where near as good at those cheap cameras simple math says $350 came with 6 cameras that’s close to $60 a camera but for $20 you can buy better cameras that actually work like they should that’s 1/3 of the price I wish I never tried to upgrade because I have this system still hooked up just hopping night owl would resolve this simple problem but they don’t I would not recommend night owl to anyone because it is the biggest waste of money in security camera market

by LiviColt45

Worst app ever. Cameras aren’t the best quality but I can deal with that. It is NightOwlConnect that frustrates me most and honestly gives me anxiety. Every time I try to access the cameras it takes at least 5 minutes to access them. I often get invalid token often and have to log out in order to gain access again so may take longer then 5 minutes to reconnect. These cameras are supposed to give a sense of security and in no way shape or form do they give me security. If something where to be happening I would have no idea of what’s going on or it’ll be too late since I wouldn’t be able to catch anything in time. Not only that it doesn’t properly record movement. For instance my dogs where outside barking at something I go to look at my cameras to see what they’re barking at and of course I cannot access it because it does not load so okay I wait the few minutes and several refreshes it takes to look at the recording. Go to look and there is no recording of what just happen not even of my dogs and they where 100% in view of the camera.

by Mrs. Kinzel

Notifications are based on motion so be prepared to have your devices buzz every time the wind blows. The system goes offline about every two weeks for no reason. So then I have to troubleshoot and spend time disconnecting and reconnecting the device, deleting and reinstalling NightOwlConnect , or worst of all calling customer support. This is where you’ll wait on hold for at least half an hour just to get disconnected. If you do get to a representative, they read directly from the manual that you already have because they don’t really know anything about the product. So there’s another half an hour of them walking you through steps you’ve already tried. And then when they see that these steps land you back in the place that originally started in when you called, they will put you on hold AGAIN to figure what you need to do to solve your problem. And since it randomly goes offline without your knowledge, you don’t realize that you have zero camera footage until you actually need it and use NightOwlConnect to check the cameras.

by Go With Another System

NightOwlConnect makes me want to pull my hair out! I really love the system but can you guys seriously not keep NightOwlConnect working smoothly for more than a week at a time before there’s some issue again? I’m so angry that for the first time I went to the website to complain, I usually just bust your chops on the comments but I was away for a week and suddenly couldn’t connect again but continued to get alerts telling me someone was at my door and at 2am yesterday it alerts that a human was detected in my living room! I’m almost a 1000 miles away from home and this thing tells me some ones in my living room but I’m unable to connect. I cut my trip 2 days short and came home only to find this system is getting worse and my home was fine. I’m seriously starting to think NightOwlConnect is being ran by a bunch of frat guy’s that only give NightOwlConnect attention when you’re not hazing the new pledges or throwing a keger! ? I have a 20$ camera watching my kennels that works flawlessly. I’ll get you the name of it so you can contact their technicians and get a few pointers!
Have a good day party on Wayne

by Es2guy

Very disappointed in NightOwlConnect experience. We have two of the last model NVRs installed at another location and have grown to love NightOwlConnect used over there. Picked up two new NVRs and were forced into using the new app. I’ve contacted support on more than two handfuls of occasions with concerns only to be told sorry. The frustration is that NightOwlConnect lacks basic playback functions that the old app contained, such as rewinding and fast forwarding events recorded. Even the screenshots for this version show the functions we are looking for but NightOwlConnect does not have! It’s very disappointing. I’ve asked if we can use the old version only to be told no.

Update in response to developer response - I appreciate your response but if your app does not allow for this functionality then the images displayed on this download page should not show this functionality. You should also allow your customers to use a most robust version of your app, like your other iterations of apps. This is doing a disservice to your customers and it’s driving business away. I’m happy to discuss this further and provide open and honest feedback to you if you’d actually respond to my support tickets and phones calls.

by Nd5589

As pretty much every other new review has stated NightOwlConnect is garbage. The camera and physical device work fine however NightOwlConnect is completely useless. If you haven’t already purchased this system…DON‘T. I have had issues with NightOwlConnect for the 2 years I’ve own the system, however now it is completely unusable. NightOwlConnect tells me invalid token which has been an issue in the past. I go to log out and reenter my information and NightOwlConnect will not let you log out. It gives you an error message saying it’s unable to even do that. I’ve read other negative reviews seeing if anyone has gotten a response and they just put their support number. Well I’ve called that and the support number pretty much just says they can’t help you (via an automated message no human) then disconnects. This is garbage. I shouldn’t have to buy an entire new security system for my business just because you all can’t develop a working app. All my new locations use Eufy and it is a dream. Looks like I’m about to fork over another $500 for a new system with an actual company that can make not only better quality cameras but also a working app. Fix your app Night Owl you’re literally robbing your customers with incompetence.

by NOT A PAINTER

I agree with that previous review.. I REALLY WANT TO LOVE THIS but can’t! NightOwlConnect is the problem. Since having this camera & APP I have had 6 items stolen from my property. The camera has disconnected a few times but NightOwlConnect refuses to alllow me to rewind! I have to click on the previous day.. start at midnight, then CAREFULLY forward an hour at a time. DONT GO TO FAST OR PUSH TO FAR AHEAD o you’ll be watching paint dry as it loads for an hour & have to start ALLLLL OVER anyway! I Am over spending every night watching paint dry on NightOwlConnect! It took my life over! Better off pulling down the camera, unscrewing the screws, pull out the sim, put it in the laptop, and watch with an APP THAT IS USER FRIENDLY! (you know.. fast forward, rewind PAUSE! brightness adjustment, a date & time you can SEE over a white background!!) if you pass where you intended to stop it loads forever till you wanna rip your hair out deciding if you should just start at midnight again or pull down the camera?? Cuz it’ll be THAT much easier than NightOwlConnect! I pray I can return this still. Of course I really haven’t found GREAT REVIEWS on any camera app yet! & yes I has the less expensive stand alone camera, but that shouldn’t matter, when the camera would rock if NightOwlConnect did!

by Angelggarcia

NightOwlConnect is horrible !! I wish I knew NightOwlConnect was this bad before getting these cameras because I would of gotten other ones that had a better app. It’s very irritating how it signs you off all the time and you have to keep on logging in ...such an inconvenience. For emergencies NightOwlConnect is not reliable sometimes you hear things outside and it takes forever to load and tells you that one of the cameras is offline when you were just on that camera. What’s even more aggravating is that it works fine with no wifi and you can use your service to access to your cameras but sometimes it makes you turn on your wifi or else you can’t see anything. NightOwlConnect needs so much work and it’s so disappointing since night owl the camera it’s self is a great camera but NightOwlConnect which we rely on is awful!!! I hope they fix this problem because we’ve spent so much on these cameras for NightOwlConnect to fail on us every time ! So not happy !

by Mlliondollarnunu

My problem is I should have researched this camera before buying it from Walmart! Not only did I think it was kind of pricey for one camera instead of two in the package but I only had it for about a week and I had multiple problems with it including : wi-Fi connection error when I have perfectly great Wi-Fi in my home, as well as “external fault” Will pop up when my camera has a motion in the area meaning I am an able to see what triggered my camera which is useless because I got it for protection of my home. As well as recording and playback I cannot function I thought an SD card or memory chip would come with the camera but it does not. But I do love how I can talk to my visitors through my camera I can take pictures with the camera While on the screen as well as record while on NightOwlConnect . But what if someone came while I wasn’t home and wanted to go play back that video??? I’m screwed !!!! Depending on how the next week or two goes I might be returning this camera

by Creepperklr2

So, it works, most of the time. It will play back footage saved as well, albeit not very nicely. But, two HUGE issues that makes this useless:
1. When trying to save/playback videos, it displays them in 1 hour increments, which is annoying. But when you try to save them at all, it shows “file too large, use device to download”. WHATS THE POINT OF A DOWNLOAD OPTION THEN? There’s no settings to change the file length in-app either. So saving is useless for videos.
2. After a few weeks at best, you get an “invalid token, please sign in again” message, and have to sign out and back in again. This issue has existed for a LOOOOOOOOONG time, like over a year at least.
The sad bit is, the devs either can’t or have no real interest in improving NightOwlConnect much, as the last update was over a year ago. You get what you pay for I guess. It’s my parents camera system, but I will certainly be using a different brand at my place unless this improves. It’s sad, really. It could be so good, but it just isn’t.

by Irish Patriat

I would like to give a better star rating because the direct hookup to the monitor shows that the system is doing well, but it seems that we keep loosing our connectivity through the phones, I keep getting “invalid token try to log on again” and there seems to be no way around it? Please don’t tell me that I have to delete NightOwlConnect and re install it because then that goes to show that this is a bigger issue especially for non IT geek type of folks, it should never come down to kill and reinstall unless IT Geeks are not properly trained in troubleshooting a system, please far be it from me to say maybe a patch may have done this to me and my wife because I know it happens but I would have also assumed that some sort of fix would have been pushed so people again that are non IT doesn’t have to go through the trouble of getting it all reconnect once again.
Please I would again upgrade my experience and star rating if someone can answer why I get this on my app: “invalid token try to log on again”
Thanks and have a great day.
Respectfully,
Eric C.

by Bmwiowa

The camera system its self works great, however once every 2 weeks i get an error msg on NightOwlConnect saying invalid token. Ive called the 1800# and got told to use gmail. It did not help as this keeps happening. When it says invalid token it wont let me sign in or hit any buttons in NightOwlConnect . I have to uninstall and reinstall and resign in.. its too tedious. Nobody had an answer when i called. Also when i set up the cameras motion capabilities as far as choosing to be notified etc, NightOwlConnect still wants to bombard me every minute sayin theres movement and there isnt (wind blowing leaves) literally. I set my phone down to work and look over and see my screen hav 46 or more notifications about movement detected. Ive tweaked the red boxes as far as what i want the motion detection to work. Its as if it resets when “invalid token” pops up. Its annoying and tedious. Sadly all that will happen is ill get a reply on this review saying they will work to resolve it.. but they wont, as ive looked far into the past reviews and its all the same cookie cutter responses and zero fix...

by KY Eric

As several others have noted, the push notification function seems to work sporadically - and updates to NightOwlConnect more often than not make things worse. Quality control/real world testing of the apps is a great idea - Night Owl should try it!

The reason most people buy these cameras is so they can keep an eye on things when they’re away. Randomly failing notifications or an app that crashes upon startup render the cameras useless. Unfortunately there’s no way to roll back to a prior version when it breaks so you roll the dice and pray nothing happens.

Also - for god’s sake, set NightOwlConnect to use TouchID! NightOwlConnect frequently ‘loses’ it’s login connection with ‘invalid’ token error and you have to logout and back in. When the cameras alert you don’t need to be dealing with trying to login. Let me put my thumb on the button and get in so I can see what’s triggered my cameras.

by BuggieGrl

10/30 Update: I went from getting push notifications all day long to nothing at all. Not a one. I prefer being notified all day long than not at all for security reasons, especially at night and when no one is home. I don't know what happened. Feels like the developers were trying to fix something that wasn't broken and now can’t fix what they broke. Shame because I really love the quality and features of the cameras. If only NightOwlConnect would follow suit. 2 stars for the camera. 0 stars for NightOwlConnect.
*****************************************
Aside from setting the sensitivity to the lowest setting I get notifications all day long when the leaves on the tree blow with the wind...annoying but at least I know it works. Tonight, for some apparent reason, I stopped getting push notifications and I only noticed because I heard a slew of cars driving by and found it weird that my notifications weren’t going off. Appears I wasnt logged in so I tried logging in. Nope. Login failed. Reset a dozen times. Login failed a dozen times. Must be an issue with NightOwlConnect ? No idea but not being able to check my cameras is not providing me a secure feeling. Hope it gets corrected sooner than later. Annoying.

by -Zeus-_

Ever since I got this system, I thought it was the biggest piece of junk ever, as far as trying to view playback and stuff. It was very skippy, slow, app took forever to open, it almost wasn’t worth having. I was just about to give up on it until this last update. I don’t know what they did or how but it’s almost like it’s a totally different system now. It runs how I thought it would run when I first got it. It’s literally unbelievable, I having trouble believing it’s even the same thing I originally purchased but it is. Good job guys, you have saved the whole entire night owl name in my opinion, go have yourself a beer, you’ve earned it. Saved me from having to get a whole new system, I’m completely satisfied with this one now. Thanks guys, keep up the good work!!

by Warpath 87

I don’t do reviews but had to NightOwlConnect is lacking to start my internet is top notch before send generic response saying it’s internet so back to NightOwlConnect it freezes up when time to playback event don’t do live view just freezes up notice cause my time stamp wasn’t moving NightOwlConnect needs a lot of work on the back end developer side developers done ok job on the front end of NightOwlConnect kinda of generics not a lot of features but on the back end of NightOwlConnect Jeez need to do some updates so NightOwlConnect can run flawless without any interruption or check the servers you all are using cause NightOwlConnect is having some intermittent issues which is causing events not to play back or live view to freeze up it’s again the camera system is good but NightOwlConnect is lacking which is making camera system useless unless you’re sitting in front of it all day

by Cheryl♥️23

The cameras work well and picture quality is good. There are lots of settings to allow you to personalize your cameras. It’s great to be able to access and view your live feed remotely, however sometimes the live feed glitches and the playback feature NEVER works! I can play a clip for 5-10 seconds and then it will freeze EVERY TIME! Lots of other people seem to have the same issue. It’s so frustrating that the only response Night Owl has is “try a better internet connection”. My internet connection is good, how about you try fixing your app! It would be great to have more and better options like being able to speed up playback, skip through playback, and to be able to view motion detection clips. I receive motion detection notifications, but absolutely no motion detection clips appear in NightOwlConnect . I hope Night Owl invests in app development...I think it could be a really great product, but unfortunately, as it stands right now NightOwlConnect is almost totally useless.

by Issombe

Ok I give it to you this past update made the GUI more appealing but that’s about it. At home I have 150mps and 25 upload and at work where I try to access my NVR I’m have 250mps and I can’t view videos at all? The cameras work amazing and live stream no issues just getting videos from the NVR is worthless.

Now for the door bell. You need to have an events section so you can see when motion is activated not just a time line.

As for the Chromecast section I called in have a ticket number but most times they call me they tell me they need more time to consult the issue. Seems that all the tech support must be scripted and using India call center.

The issue I have is before this last update I was able to pull up all cameras on my Chromecast and view them. The main reason I got this system right on the NVR it says works with Chromecast. Being have a little baby it’s nice when it worked when I got a notification at the door bell I just say hey google show me the door bell and it works. But since the update it’s garbage it. Doesn’t work. I have unlinked and linked and has even tried a new Chromecast and nothing

Please fix this ASAP to make this a nice system

by V-lectric

Every other time i open NightOwlConnect I get a fault error. There are only three sensitivity settings on motion alerts, and even at the lowest i get a lot of them. My old cameras would send a snapshot via email. The Wyze cams include a preview in the notifications. These are just a text notification so you have to go to NightOwlConnect in to view each one if you really care, and loading takes FOREVER if the event even shows (not my network as I have gig speed internet). Live view is no faster, so by the time you are able to see anything, it’s likely over. As a result, I essentially just ignore the alerts. I may just return them. Google home hub just gives an error when i try to view there also and that takes a long time as well.

by RLMosher

I have been using the night owl camera system for about six months now. I really like the system, the camera and picture quality is really good both day and night. The are very easy to set up, mount, and connect. The problem I have is NightOwlConnect . When I access the cameras remotely, I am not able to consistently receive the video both live and recorded. It seems to be stuck in a “buffering” situation. Sometimes NightOwlConnect will not connect to the system at all and I have to log out and log back in. This does not happen when watching the cameras on the monitor connected to the system. The system in hardwired to the high speed internet router in the house and I do not loose internet connection very often. The problem seems to just be on NightOwlConnect . Please update NightOwlConnect for more reliable functionality. Otherwise this is a great system.

by Ballsohard25

Just purchased a system over the Holidays. Install was a breeze. The cameras work just as expected. They even have a spotlight that is bright as can be which kicks on when sensing motion. The mechanical side of the Night Owl system is a 5-star.

NightOwlConnect is where the trouble is. I get notifications for motion, go to open NightOwlConnect and it will crash. I have to restart my phone and try to open NightOwlConnect again. Sometimes it works, sometimes I need to restart again. Another issue, when I open NightOwlConnect , it will tell me I need to connect to the internet, whether I’m on cellular or WiFi. It will not pick up my device. So I restart the device, and open app. Then if I don’t have the crash issue, it will work.

I will say, when NightOwlConnect works, it’s great. It’s easy to get where you want to go, picture quality is perfect. Motion is much better than my previous Vivint security system.

Bottom line, if you have patience, I recommend this system. NightOwlConnect is frustrating and takes multiple times to get where you want to be. It’s a developer issue which will be fixed over time, so I don’t mind being patient.

Device: iPhone XS Max, most recent update. App has most recent update as well. Verizon cellular.

by Zacsnanna

I recently had your system installed after buying a 2 camera system from blink and not being happy with only 60 sec clips because of the system being wireless. I pay someone who installs normally for business to pick my system and install it. Why do your cameras not come with audio? My installer had to install a microphone on one camera so I can monitor my DD son’s interactions with his home staff. For what I paid for this installed it was twice the price of blink which I could not only hear what was going on but also drop in. Not with your system. If I want to view previously recorded timeframes NightOwlConnect only allows me to monitor one hour at a time and no fast forwarding or rewinding to speed up my reviewing. Anything I can do on my end to get what I’m looking for without having to invest more money?

by AWBate

The Cameras are great. Clear picture and decent sound. NightOwlConnect is terrible. If I get an alert and then try to view it live, it stays frozen for about 30 seconds. This defeats the purpose of “live” viewing. And then if I attempt to play back the recorded movement, it never pulls up. Just spins thinking about it. Doesn’t make this system very good for keeping an eye on your house. And no, it’s not my WiFi. I have very fast WiFi with a high dollar router. And the lack of features on NightOwlConnect is sad. I had a cameras system about five years ago that was half the cost and it allowed me to view all cameras at once, and I never had the issue of it freezing or not performing playback. There needs to be a big upgrade to NightOwlConnect and soon. I see talk of it, but that’s all...just talk.

by Fishgob

I have to constantly try and help my father figure NightOwlConnect out. It is full of bugs and the most recent update made it even less functional somehow. Firstly, when I go to play back events, the most recent NEVER loads. Not even once. Also frequently shows me a totally different event than the one I wanted to view!! Making many events inaccessible altogether. A lot of bugs are fixed by simply closing NightOwlConnect and reopening. However, this is exceedingly frustrating when I have to reload NightOwlConnect many times in a row JUST to view the live feed. Very frustrating for me, and my father, who does not have much technical knowhow. Developers: please test your updates better before release.

by AJVal79

The one Bug that’s driving me nuts is no matter what I can never review the most recent recording. I have to wait for another recording to show up before it can be reviewed. And the absence of any type of scrubbing while watching a recoding is also annoying. I would also like to see the ability to view in landscape and all 12 channels.

Ok so a few things have been fixed and added to NightOwlConnect since my initial review. But I added a doorbell camera and it only sends a notification when there’s motion. I want a notification that tells be some is actually ringing the doorbell. Motion detects people walking down the sidewalk that aren’t actually ringing my doorbell so these are basically false notifications.

by Gggggggzzzzas

Cameras are great. App needs improvement. I’d like a filter feature on the event laybacks where I can search by a specified time frame on a particular day. At this time. You manually have to go through each video for the day in order to view live recorded video. This takes FOREVER especially since NightOwlConnect only loads about 10 videos at a time. depending on if you record every 10, 20, or 60 seconds, you will spend half a morning just trying to view what occurred between 8-9 pm the night before.

NightOwlConnect video playback also buffers a lot. App needs some work. I’ve never had an app have so many issues with staying functional and current. Considering returning cameras due to NightOwlConnect .

by Nora 5325

App won’t connect. It keeps saying off line no internet connection but I’m getting movement alerts and can see everything on my monitor. Phone is updated and has space. Have deleted and reran app numerous times and gotten new reset codes.

This is an update from previous review. We updated our Wi-Fi yesterday and today I went to settings and completely removed the device and put it back on and everything is great so far and my son was able to view the cameras away from home. So instead of removing app, completely delete the device and reinstall.