App Store Connect Reviews

App Store Connect Reviews

Published by on 2020-10-07

App Store Connect gives developers the flexibility to manage their apps on the
App Store using iPhone and iPad. View app statuses, manage TestFlight internal
beta testing, and monitor app performance and sales. You can even get
notifications of customer reviews and quickly respond.



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


App Store Connect Reviews


  • By

    A monopoly where they act as lawmakers

    Apple’s review process biased. It’s opinion based and full of flaws. If reviewer wakes up in a bad mood they will find a way to reject your app, after all they only have a book of rules for you to obey by. If a reviewer is new, then your app will get rejected bc they are not properly trained and rather err on the side of the developer. If your app is complicated, then it will get rejected bc each time it’s reviewed the person reviewing has no context of previous interaction. It’s a monopoly and they act as the law. What they don’t realize is that this destroys small companies along with the lives of everyone that works there. We work 100+ hrs a week to make our app great for the users only to see a rejection notification for whatever reason they come up with. To give you an example our app was once rejected because we had “hidden features”. When we finally got a reply after weeks, we were told that they didn’t know where of what was hidden bc it was hidden. Well, neither did we. Shame on you Apple! Jobs is crying in heaven about how this company is being managed. Enough is enough.


  • By

    Poor sign in experience

    For some reason this app isn’t set up for shared web credentials. This allows apps to automatically suggest the correct password above the iOS keyboard. It’s convenient, but it’s also secure—it verifies the app is associated with the site and authorized to use that password. It’s so bizarre that a brand new Apple app wouldn’t use this feature introduced three years ago that I had to triple check I wasn’t falling for an elaborate phishing attempt. On top of this the sign in form works very poorly with password autofill—the password field disappears after you select the password, then you have to tap a button and fill it in again. Once you’re past the sign in form, the app is well made and useful—a solid improvement over the previous iTunes Connect app. I do wish it offered access to a bit more—one thing in particular I’d love to see is my next payment date and amount.


  • By

    Extremely frustrating

    I sent my app in for review. I am using a stripe payment API which processes through my website for my customers to buy adpower credits. I am rejected partly because of minor issue with meta data clarifications, Which I am fine with. But, it seems I am being coaxed into changing my entire payment process I have implemented within the app. I am being urged to convert to Apple Pay. My developer told me I don’t need to, because we are using stripe payment apis processed through my website and not in the app. But it seems the only way I can clarify this is to wait on emailed responses. It would be nice to be able to speak with someone over the phone. But I’m waiting on email responses. Very frustrating. I have been told Apple Pay charged much higher fees. Why would I switch to Apple Pay if it will cost more money? Both are respectable payment processing systems. I will be very upset if I am forced to switch.


  • By

    An improvement, but still lacking

    This is a definite improvement over the old app, but it still makes odd choices that limit its usefulness. Why is Apple insistent I need to tap multiple times to see my sales? I’m guessing 80% of developers use this app to check their sales first and foremost. That functionality is on a secondary tab... why?? Also what happened to text labels? Tell me I had 100 downloads yesterday, don’t show me a vague but pretty graph. Being able to respond to reviews is great and I appreciate the functionality. I just wish Apple could nail the basic functionality of the app first.


  • By

    Really great start for a developer console

    This app is a fantastic replacement to its predecessor, the iTunes Connect app. The new design is pleasant and easy to use. What would be nice would be a feature to manage more on our apps such as TestFlight releases, adding emails for testers and more. In the future I could see editing promo text and uploading device screenshots directly from device! Thanks for a great app!


  • By

    Please add this feature...

    I have lots of apps and I really don’t want to have to tap on all of them one by one to find out if I have new reviews or not, then hit reply, etc... could you put together a way to see all reviews for all apps from say the past 7 days? And give us the option of checking off if they’ve been read so they don’t show up again in the queue of unread replies? And make it so we can respond on one screen to all of them instead of dealing with all of the navigation?


  • By

    Fantastic

    Thank you for listening to feedback and adding the ability to copy a customer review’s text! Long press, copy, it’s great. It would be nice if you would also add Share into that popup menu, which would allow us to use action extensions to act on that text. For example I want to be able to send that text to Shortcuts to translate it. A couple more things: - The sales and proceeds data is not appearing for individual apps, but appears in the Trends tab - It would be very nice to see stats for number of sessions - When replying to a review could you show the review text? I often have to cancel to go reference the review to figure out what to type next


  • By

    Pretty good tool

    The app is pretty limited. You can see all your app’s info and trends and such but there isn’t any customization. For instance you can see the sales for the last week, but if you want to see the last 5 days you can’t. You also can’t zoom in on graphs or see graphs compared to each other. Overall it’s pretty limited.


  • By

    Ok

    I like the ease and speed of being able to check simple trends and manage basics of my app. However this app falls short on displaying key analytics like active number of subscriptions and retention metrics. Having a few more metrics would move my rating to a 5 star.


  • By

    no support for multiple accounts yet?

    It’d be great to have support for multiple accounts on the app.(similar to how you can have multiple google accounts signed in) As a freelancer working with a few apps in parallel, it’s a pain to use App Store connect on web and mobile because I have to sign out and sign in each time I work on a different app. Hope to see support for this soon.


  • By

    No search by Territory and..

    There is no search by Territory in Ratings and Reviews, so every time I have to scroll a deep down to find needed country. I can’t check Rating and Reviews for current and previous versions. Say I pushed update v1.1 and how compare ratings between v1.0 and v1.1? There is no way to check that. There are AWKWARD filter in this app: by version: All or Current, which is doing basically nothing. When I set it to current version- nothing changes, I still see same numbers of ratings and reviews.


  • By

    Could be more like the site

    This app is useful. It tells me the status of the current build (rejected, on App Store, etc), allows me to check and reply to the message sent with a build rejection, and allows me to view sales. This is not enough. I think I should be able to change, say, the privacy policy link on my app, or pricing. There is a lot more to be added I feel. Otherwise, it’s a solid app.


  • By

    Great for status updates, wish I could do more

    The app upload and review status notifications are perfect (better than getting email updates). But I would love to be able to view and edit more app metadata and interact in the Connect app. The Connect website is not terribly usable from my phone. Keep up the great work - thanks!


  • By

    Great improvements over the previous app

    I dropped 1 star because the rating and reviews notifications don’t work. I did used the toggle to turn on notifications for customer reviews, star reviews and app status changes in both settings view and “my app view”. I only receive app status notifications.


  • By

    Good but could be better.

    I love the improvements Apple made. App Store connect is better than iTunes Connect in UX and UI. It’s not 5 stars only because I don’t have the three options I really care about. I end up having to go online to get what I need. 1. Trends only go 26 weeks back. There are no options for life time of the app, year to date YTD, month to date MYD, week to date WTD views. No custom range like online has. 2. The app doesn’t show number of Sessions or app usage/retention stats. 3. Proceeds only include money from purchased apps. There is no option to combine In-App purchases to my proceeds view. I do love the app reviews in App Store Connect though. Progress. Yay!


A better way to Contact apps


You can now contact App Store Connect customer service directly
via Email using our new site - AppContacter.com

Contact App Store Connect directly


Is App Store Connect Safe?

Yes. App Store Connect is very safe to use. This is based on our NLP (Natural language processing) analysis of over 8,648 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for App Store Connect Is 63.0/100.


Is App Store Connect Legit?

Yes. App Store Connect is a totally legit app. This conclusion was arrived at by running over 8,648 App Store Connect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for App Store Connect Is 63.0/100.


Is App Store Connect not working?

App Store Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with App Store Connect? Report Issue

Leave a comment:



Why should I report an Issue with App Store Connect?

  1. Pulling issues faced by users like you is a good way to draw attention of App Store Connect to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a App Store Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using App Store Connect.


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