AP-HP Pro Status

Last Updated on 2026-01-14 by Assistance Publique-Hopitaux de Paris

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Most reported problems

Not working

57.1%

Connection

14.3%

Screen

14.3%

Common AP-HP Pro Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve AP-HP Pro network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the AP-HP Pro App
1. On android, goto Settings » AP-HP Pro » click [Force Stop]

Clear AP-HP Pro App Cache and Data:
1. On android, goto Settings » Apps » AP-HP Pro » Storage » click [Clear Data] option. This clears both data and cache.
2. restart AP-HP Pro.

On android, goto Settings » Apps or Manage Apps tab.
Click AP-HP Pro » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto AP-HP Pro » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch AP-HP Pro

E-Mail: [email protected]

Website: 🌍 Visit AP-HP Pro Website

Privacy Policy: https://bo-myaphp.aphp.fr/mentions

Developer: Assistance Publique - Hôpitaux de paris (AP-HP)

Apr 18, 2026, 08:10 AM
a AndroidOS user from Saint-Jean-de-Luz, France reported problems with AP-HP Pro : Connection
Apr 15, 2026, 12:14 PM
a AndroidOS user from Paris, France reported problems with AP-HP Pro : Not working
Apr 15, 2026, 09:13 AM
a AndroidOS user from Paris, France reported problems with AP-HP Pro : Not working
Apr 01, 2026, 07:30 AM
a Windows user from Paris, France reported problems with AP-HP Pro : Not working
Mar 27, 2026, 02:00 PM
a Windows user from Amsterdam, Netherlands reported problems with AP-HP Pro : Connection
Mar 27, 2026, 02:00 PM
a Windows user from Amsterdam, Netherlands reported problems with AP-HP Pro : Connection
Mar 27, 2026, 01:57 PM
a Windows user from Amsterdam, Netherlands reported problems with AP-HP Pro : Screen
Mar 27, 2026, 01:57 PM
a Windows user from Amsterdam, Netherlands reported problems with AP-HP Pro : Screen
Mar 21, 2026, 03:19 PM
a AndroidOS user from Nogent-sur-Marne, France reported problems with AP-HP Pro : Not working
Mar 20, 2026, 09:57 AM
a AndroidOS user from Fontenay-sous-Bois, France reported problems with AP-HP Pro : Not working
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