AP-HP Pro Status

Last Updated on 2025-02-03 by Assistance Publique-Hopitaux de Paris

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⚠️ Most reported problems ⚠️

Not working

52.9%

Account

23.5%

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Common AP-HP Pro Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve AP-HP Pro network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the AP-HP Pro App
1. On android, goto Settings » AP-HP Pro » click [Force Stop]

Clear AP-HP Pro App Cache and Data:
1. On android, goto Settings » Apps » AP-HP Pro » Storage » click [Clear Data] option. This clears both data and cache.
2. restart AP-HP Pro.

On android, goto Settings » Apps or Manage Apps tab.
Click AP-HP Pro » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto AP-HP Pro » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch AP-HP Pro

E-Mail: contact.devmobile@aphp.fr

Website: 🌍 Visit AP-HP Pro Website

Privacy Policy: https://bo-myaphp.aphp.fr/mentions

Developer: Assistance Publique - Hôpitaux de paris (AP-HP)

Apr 05, 2025, 08:26 AM
a user from Le Blanc-Mesnil, France reported problems with AP-HP Pro : Account
Mar 06, 2025, 01:45 PM
a user from Sarcelles, France reported problems with AP-HP Pro : Not working
Mar 06, 2025, 12:19 PM
a user from Paris, France reported problems with AP-HP Pro : Not working
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