AP-HP Pro app not working? crashes or has problems?

AP-HP Pro Status

Published by Assistance Publique-Hopitaux de Paris on 2024-04-11

Une application mobile à destination de tous les personnels de l’AP-HP
(Assistance Publique - Hôpitaux de Paris). Une plate-forme mobile AP-HP pour
s'abonner à différents canaux d'information, par établissement et par
métier, en complément des informations propres à votre établissement
hospitalier.

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Common AP-HP Pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AP-HP Pro app on iOS and Android devices. Solve all AP-HP Pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AP-HP Pro iPhone Issues and Solutions

AP-HP Pro iOS app crashes, not working, errors
AP-HP Pro iOS app network issues
AP-HP Pro on iOS has black/white screen

AP-HP Pro Android App Issues and Solutions

AP-HP Pro has errors/crashing/not working
AP-HP Pro server network connectivity issues
AP-HP Pro has black screen

AP-HP Pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AP-HP Pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AP-HP Pro app crashes or not working on Iphone (iOS):

Close and restart the AP-HP Pro app on iPhone
Update AP-HP Pro app to the Latest Version for iOS
Uninstall and reinstall AP-HP Pro iPhone app
Update your iPhone to the latest iOS version

Fix AP-HP Pro on iPhone unable to connect to server/internet connection issues::

To resolve AP-HP Pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AP-HP Pro black/white screen (blank screen) on iPhone:

Follow the AP-HP Pro iOS app troubleshooting guide Here →

AP-HP Pro Android App Issues and Solutions

Fix AP-HP Pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AP-HP Pro app issues:

Force Stop the AP-HP Pro App
1. On android, goto "Settings" » click AP-HP Pro app. » click "Force Stop".

Update AP-HP Pro to the latest version on PlayStore

Clear AP-HP Pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AP-HP Pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AP-HP Pro.

Fix AP-HP Pro unable to contact server/ AP-HP Pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AP-HP Pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AP-HP Pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AP-HP Pro on android.

Solve AP-HP Pro black/white screens issue on Android:

Follow the AP-HP Pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Assistance Publique-Hopitaux de Paris, developers of AP-HP Pro.

88.89% Contact Match

Developer: Assistance Publique - Hôpitaux de paris (AP-HP)

E-Mail: [email protected]

Website: Visit AP-HP Pro Website

54.55% Contact Match

Developer: Assistance Publique - Hôpitaux de paris (AP-HP)

E-Mail: [email protected]

Website: Visit Assistance Publique - Hôpitaux de paris (AP-HP) Website

About this app

Une plate-forme mobile AP-HP pour s'abonner à différents canaux d'information, par établissement et par métier, en complément des informations propres à votre établissement hospitalier. Une application mobile à destination de tous les personnels de l’AP-HP (Assistance Publique - Hôpitaux de Paris). Des informations complémentaires sur tous les sujets Ressources Humaines AP-HP. Des informations utiles pour votre pratique professionnelle.