AP-HP Patient app not working? crashes or has problems?

AP-HP Patient Status

Last Updated on 2023-12-18 by Assistance Publique-Hopitaux de Paris

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Common AP-HP Patient Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AP-HP Patient app on iOS and Android devices. Solve all AP-HP Patient app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AP-HP Patient iPhone Issues and Solutions

AP-HP Patient iOS app crashes, not working, errors
AP-HP Patient iOS app network issues
AP-HP Patient on iOS has black/white screen

AP-HP Patient Android App Issues and Solutions

AP-HP Patient has errors/crashing/not working
AP-HP Patient server network connectivity issues
AP-HP Patient has black screen

AP-HP Patient iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AP-HP Patient app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AP-HP Patient app crashes or not working on Iphone (iOS):

Close and restart the AP-HP Patient app on iPhone
Update AP-HP Patient app to the Latest Version for iOS
Uninstall and reinstall AP-HP Patient iPhone app
Update your iPhone to the latest iOS version

Fix AP-HP Patient on iPhone unable to connect to server/internet connection issues::

To resolve AP-HP Patient network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AP-HP Patient black/white screen (blank screen) on iPhone:

Follow the AP-HP Patient iOS app troubleshooting guide Here →

AP-HP Patient Android App Issues and Solutions

Fix AP-HP Patient not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AP-HP Patient app issues:

Force Stop the AP-HP Patient App
1. On android, goto "Settings" » click AP-HP Patient app. » click "Force Stop".

Update AP-HP Patient to the latest version on PlayStore

Clear AP-HP Patient App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AP-HP Patient app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AP-HP Patient.

Fix AP-HP Patient unable to contact server/ AP-HP Patient internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AP-HP Patient » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AP-HP Patient » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AP-HP Patient on android.

Solve AP-HP Patient black/white screens issue on Android:

Follow the AP-HP Patient android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Assistance Publique-Hopitaux de Paris, developers of AP-HP Patient.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit AP-HP Patient Website

Privacy Policy: https://mon.aphp.fr/mentions_legales

Developer: Assistance Publique - Hôpitaux de paris (AP-HP)

53.85% Contact Match

Developer: Assistance Publique - Hôpitaux de paris (AP-HP)

E-Mail: [email protected]

Website: 🌍 Visit AP-HP Pro Website

About this app

AP-HP Patient : Votre guide mobile pour l'AP-HP - Assistance Publique - Hôpitaux de Paris. AP-HP Patient est une appli mobile d’information et de services destinée aux patients, à leur famille, et à tous les usagers occasionnels ou réguliers des 39 hôpitaux de l’Assistance Publique - Hôpitaux de Paris. • connaître les grands projets et les actus de l’AP-HP et de ses 39 hôpitaux.