Metro Market Reviews

The single feature this is good with MetroMarket is the list sorted by aisle which is handy when in store shopping. Unfortunately the default is selected item go to cart which then have to be moved to the list. Once in the list items can not be added or the in store codes when scanned need to have the user login even when already in MetroMarket . Also when selecting coupons they require adding the selecting item to the cart as they will not move to the list. This lack of shopper focus in MetroMarket frustrates me to the point of considering shopping elsewhere. One last item is poor stocking of diet coke when on sale. Multiple times I have tried to purchase this on sale and it was out of stock. MetroMarket used to work better without the multitude of recent changes. Considering reducing stress by not using MetroMarket or store.

I’m pretty tech-savvy, but navigating the Metro Market app just to use a simple coupon is a full-time job. The interface is clunky, unintuitive, and borderline insulting when it comes to actually “getting the best deals.” What should be a streamlined, value-driven experience feels more like a puzzle you’re not supposed to solve.

And the gas rewards? Don’t even get me started. Sure, you can redeem points for discounts at BP, but BP seems to have caught on. Their prices are often inflated compared to nearby stations—so your $0.10 “discount” disappears the moment you pull up. It’s basically a bait-and-switch wrapped in a loyalty program.

The final straw for me? The Friday points promo. It used to be 4x points—still annoying, but tolerable if you timed your shopping right. Now it’s just double points, which hardly moves the needle and definitely doesn’t justify the hassle. Whatever perceived value there was has slowly eroded to nothing.

Honestly, at this point, I might as well just do all my shopping at Costco. At least there, the deals are real, the value is obvious, and I don’t need an app to decode the fine print on a gallon of milk.

Truly one of the worst apps I’ve ever used. Kroger can and should do better, but it seems like they simply don’t care because this has been going on for over a year since I moved and was forced to switch to Metro Market. Doesn’t matter what device I use, MetroMarket takes FOREVER to respond to every single touch. There is so much lag that MetroMarket lags every time you type a single letter when searching something up or even if my screen changes rotation to landscape momentarily. It makes it impossible to use.

Safeway has a significantly better app, I’m just forced to shop at this store because it’s the only place near me that’s affordable. Genuinely MetroMarket makes me hate ordering groceries and it makes me angry every single time I have to use it.

You used to be able to view the old paper version of the weekly ad. You also used to be able to view a preview of the upcoming ad on Tuesday’s for the following week. Both options have disappeared, only can see current week new ad view which is not user friendly. You also can’t see any of these versions through a browser. This has been an issue before & I stopped shopping here. This week I have been trying to view the old ad version to do shopping for this week but now will use other competitor stores that allow users to shop in ways that work for them. Don’t say view other ad options when you aren’t providing any others viewable ads!

Whatever they did with the update broke my ability to scan an item at home and add it to the shopping list. The option isn’t even available unless I then search for the same item before the “add to list” button shows up. Quit trying to force me to use the order online and pickup feature…I’ll stop shopping there before I use that.

Could not find a way to add nickname. In store when seeing deals that I want to use, it is time consuming and hard or seemingly impossible to use MetroMarket . Your store should value the time of the consumer and make it easy to access any deals seen while browsing. Do not force us. To wast time paging through MetroMarket to locate what we want to buy. Having the preview is fine for home bound folk who may have the time and motivation, but as a busy person. I am thinking of shopping elsewhere.

I Purchased gift cards to pay for my groceries and there’s no way to pay with a gift card. Then I tried entering my credit card and there was no way for the payment to go through unless I save the credit card to my account which I dislike very much. It took me an hour last night to try to figure payment out. I went to bed lost my spot in line, and it took me 10 Minutes to figure out that I had to save my card to the account which looks like an optional button in order for my order to be placed. We lost our spot for first thing in the morning and now we have to pick it up in the afternoon.

Since they're now forcing us to leave the Pick n Save app after converting PnS stores to Metro Market, they really should make sure the two apps stay in sync. Doing a search on PnS app gets me just what I'm looking for, but on the MM app it gives me a whole list of distantly-related items that I have to scroll down in hope of finding what I've actually searched for.

You need a quality control process that compares coding for the two apps & repairs the one that's not working.

App is ok. Keep getting an error when I try to check out my pick-up order so had to order delivery...which is super annoying. Also, I don’t understand why I can add things to my cart and only after I try to check out, MetroMarket says they don’t have that item and then I have to swap it out. Had my location service on and my store selected when shopping. With all the difficulties with MetroMarket , it Barry makes it more convenient than just going to the store...

My list is buried too deep in the latest revision. When in the store, the purpose of a list is to use it while shopping. It would have items all ready selected to purchase. So, it would make sense that it should be found on the apps opening screen. Consider this a request to make that happen.

It’s generally quick to enter shopping lists, but navigate away from your frequent items list for any reason and it resets to the beginning; you need to keep scrolling back to where you left off.

Item substitutions are hit-and-miss as to whether they’ll be remembered next time you shop.

Bugs occasionally get fixed only to have new ones appear. Unit test, guys!

Overall, a very well-made app that I rarely have issues with.

The one big complaint is that if Kroger ever decides to rebrand your primary supermarket, they make you download a new app to place orders there.

Under the hood, it’s the exact same app, just with a different icon and a different set of stores. And I know that technically they’re capable of supporting multiple brands because MetroMarket gives you like a whole year grace period before forcing you to switch.

Just give us one Kroger app that works at every Kroger store. We all know it’s all Kroger, whether you call it Pick ‘n Save or Metro Market or whatever it’s called around the country, stop pretending it isn’t.

I have shopped at Metro Market since it opened downtown MKE then for the past 3 years in Mequon when we moved. The customer service and staff at both stores is great. MetroMarket however is slow and glitchy. I have to use the website to order online as I don’t have the patience for MetroMarket .

This has been an easy way to get grocery shopping done with a busy family of 5. MetroMarket is intuitive, and easy to use once you utilize it. But, there is no where to click “go green” to reduce waste. And if you are looking for an item sometimes you cannot “purchase” purchase it on MetroMarket . Example: fresh donuts or edamame out of the pods. I can only get certain items by going in the store.

So happy with the Metro Market app upgrades! The ability to create shopping lists, download coupons, and schedule delivery/pick up times is awesome. I’m saving so much time AND money because you can see your subtotal before you checkout. MetroMarket is intuitive, smart (tracks my shopping behavior), and is easy to use. THANK YOU!

I’ve been picking up my groceries since Covid began in 2019…your pickup crew is so Cusomer Serivce oriented and friendly, I actually look forward to seeing them…Whatever you are doing as a company shows in the crew you’ve assembled…GREAT work Metro Mart…

The most recent update improved it so much, you listened and moved the cart to the bottom which is so much better and also now when you tap on your profile, the purchase history is right there. Now hopefully the jitters can be fixed when scrolling very quickly left to right and up and down the page

Metro Market in Mequon is a fantastic store to go grocery shopping or use the pharmacy. The people who work there are absolutely service oriented. People like CJ, Mary, Ava, Chris and others welcome you into the store or if using the online service welcome you there. I am so impressed with this fantastic group of people. Nothing is too much for them to do for you. Mequon Metro should be the model for other stores. This is a family and we, the guests are part of the family. You don’t find that anywhere, but in Mequon at Metro

Evelyn Greenberger

I love MetroMarket. It is so easy to use! I love how it saves our previous purchases, as we tend to purchase the same things. The coupons are easy to find and easier to use. I have never had a problem doing the pick up with MetroMarket.

The metro market app is easy to use. Store shoppers select high quality produce. My orders are accurately filled. Pick up is efficient and contactless. I am grateful for this service from metro market and Kroger’s. Stay healthy everyone.