Contact Bang Olufsen Support

by Depechewav

For the past two years I have struggled using this app for the following reasons. I purchased Beoplay E8 2.0 and shortly after Beoplay E8 3.0 and have had unreliable connectivity with my IPhone 12 Pro regardless of the software version with both headset units. In good faith I have communicated back and forth with support on numerous occasions brining the issue to their attention with screenshots, while being under the impression that something has being done to prevent other fellow B&O clients from this frustration. To this day I will get a random error message that my phone can no longer connect to Beoplay E8 and I have to reinstall and re-pair again. And again. And again.
What broke the camel’s back is that my hardly used Beoplay E8 2.0 stop working and I attempted to contact support well within the warranty period on three separate occasion throughout one month as I had done previously through the app-got crickets, no response. Finally I DM-ed B&O Instagram account privately and got an instant response that based on the proof of purchase my product was no longer supported.
B&O makes amazing products, can’t say the same about their app.
Thanks and farewell.

by Rei989765

If you connect multiple speakers using the Beosound feature the speakers will not be synchronized, you will hear one or more speakers lagging more than one second respect to the others, this sound like an echo. I spent multiple hours with support trying to fix it to no avail. It is not a wifi or Bluetooth problem, all my setup is top notch, I have the latest in wifi mesh technology, an access point sitting next to the speakers. Also tried connecting all speakers with cat6 cables directly to the Business router which has 2gbps connection to the internet and 10gbps bandwidth for the local network, the speakers still lag for over a second even connected with wires. Support tried to tweak the settings including “delay” settings to try to sync them manually but this didn’t help either. In short: If you are playing a single speaker this is Okay-ish, but if you want to use the beosound feature that promises to link multiple speakers together: it doesn’t work, not even on a wired setup.

by SChristian96

the old beoplay app made the E8 headphones the best I had ever experienced. The new app is sluggish, under-engineered for product price and company net worth (no wonder the reported earnings dropped 40 mil last year) and i would have figured for the price and quality of the product the same could be said for the software running it, but that proved false 43 seconds into using the app. Not to mention my E8’s won’t even pair to my iPad, even when connected through bluetooth. B&O seem to think that since the app is free they can cheap out on it, but product development and marketing may seem to work in different corners of the world if they don’t realize they are wholly dependent on each other. if i buy $300 headphones and i need an app to unlock their full potential, I want to feel like i’m using a $300 app too. B&O, if you want that 10% growth this year that you estimated, i recommend developing and TESTING an app that is foolproof and will work simply and logically with all products.