Contact Bang Olufsen Support
Company Name: Bang & Olufsen a/s
About: SIGNATURE EXPERIENCE
Enjoy our signature design as you turn your smartphone into
a Bang & Olufsen-designed control centre. The app showcases the striking Bang &
Olufsen products connected to your Bang & Olufsen account.
Bang Olufsen Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Bang & Olufsen a/s
Verified email ✔✔
E-Mail: mobilelegendsgame@moonton.com
Website: 🌍 Visit Website
Privacy Policy: https://m.mobilelegends.com/en/newsdetail/475
Developer: Moonton
4 Most reported problems 😔💔
I purchased a Beosound Balance in September 2023.One of the selling points is the capability to save hi-bit rate stations with the B&O app, which is required to fully operate the device and this is where the nightmare begins. After spending several hours setting up and saving/storing stations in B&O Radio, the app deleted about 70% of the stations. This has happened 3 times and B&O has been totally useless to help solve this and the blasting to max volume when changing sources to blietooth.I've been advised to factory reset, uninstall then reinstall the app, I was told B&O has a back up of my app stations and can be updated if this happens again, but none of this resolved the issue. I have called and sent support request all 3 times time this has happened and given a different waste of time run around each time. The app is horrible, it is unreliable. The touch screen buttons are non responsive, no volume control when it blast at full volumes when changing input source to Bluetooth, Chromecast only works 50% of the time, and the dropping station issue shouldn't happen. B&O is aware of these issues and just says too bad, we can't help you. Do you want to spend your money with a company that does not support their product? The app is defective which makes the device defective and support is useless.
THE WORST BT EARPHONE & APP!!!
by True See
I own b&o from A8 & 3i, there are the best earphone I had. But the Earset is the WORST EARPHONE! Worse than BOSE, B&W, Apple & any BT earphone less than $10!
1. There was NO app names “BEOPLAY”, which tell me downloaded in the menu;
2. I searched 5 apps in App Store, which all develop by B&O. And downloaded 3 of them: beolink, beolink2, beoXXXXX (I forgot the name), and NO ONE can link my Earset!
3. I couldn't find the Earset’s BT signal from my iPhone X, iPad Pro & MacBook Pro;
4. At the end, I find this app & hope it’s the right one can let me link. At first, it’s not work, I need to turn my phone off & turn on back to find the BT signal, but there is still NO signal in my MacBook! Secondly, toooo many steps to create an new account & I need to check it from my e-mail! HOW OLD R UR UX DESIGN TEAM? Still lived in last century? Do u know what is the newest knowledge about the APP UX&UI designing?
5. The FANTASTIC STEP: finally, I link the Earset by phone and the BT is work. BUT the music IS NOT PLAY FROM THE EARSET BUT FROM MY PHONE!!! Excuse me, r u sell the decoration instead of the BT earphone?
Who can tell me how to use this EXPENSIVE RUBBISH to listen music? I just need it as a normal earphone.
Sorry I’m a design&product manager in digital & IoT products area & can’t believe that sooo expensive brand can made soooo pool app & product logic in both hard&software...
Take My Signature 1 Star
by @grozyan
B&O, please take my one star rate for the SIGNATURE EXPERIENCE you created. Now, after purchasing $500+ headphones I cannot use them fully without giving away my email address to your signature marketing team, or creating account TO RECEIVE SIGNATURE JUNK IN MAIL. Please, consider removing this. It’s violating my right of using the product. You basically limiting product functionality in order to violate my privacy and use my email for marketing reasons (yeah, you said that in description of the latest update).
UPD: still cannot open app and change headphones settings without signing in for junk emails. Months later no one fixed this. There ether giving away my email or email and more data with connecting my social accounts. Won’t buy anything from this company in the future!
App is useless with iPhone
by IPhone=no Options
I recently had to switch to an iPhone for work, which is also my personal phone. IPhone will not let you use the app to connect to the headphones. I tried it on my iPhone 11 and my daughter's iPhone 9+. I had to connect using the iPhone settings. I can can use the iPhone settings to change the equalizer but it isn't nearly as good as the B&O EQ. I can not change any of the functions such as proximity sensor and a few others that most headphones don't have. This is a similar situation as with my Gear watch. Apple heavily restricts the Bluetooth capabilities. I.e. I have Samsung health on my watch and phone but the watch will not update the data on the phone via Bluetooth. They both have internet access...
Have a Problem with Bang & Olufsen? Report Issue
Why should I report an Issue with Bang & Olufsen?
- Pulling issues faced by users like you is a good way to draw attention of Bang & Olufsen to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Bang & Olufsen customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bang & Olufsen.
