Zulip app not working? crashes or has problems?

Zulip Status

Published by Kandra Labs, Inc. on 2024-01-09

The official Zulip mobile app. If this is your first time using Zulip, we
recommend starting with the web or desktop app for the best setup experience.

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Common dislikes about Zulip app

- Unable to swipe through images within the topic

- App became broken on iPad Pro running the newest iOS

Have a Problem with Zulip? Report Issue

Common Zulip Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zulip app on iOS and Android devices. Solve all Zulip app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zulip iPhone Issues and Solutions

Zulip iOS app crashes, not working, errors
Zulip iOS app network issues
Zulip on iOS has black/white screen

Zulip Android App Issues and Solutions

Zulip has errors/crashing/not working
Zulip server network connectivity issues
Zulip has black screen

Zulip iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zulip app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zulip app crashes or not working on Iphone (iOS):

Close and restart the Zulip app on iPhone
Update Zulip app to the Latest Version for iOS
Uninstall and reinstall Zulip iPhone app
Update your iPhone to the latest iOS version

Fix Zulip on iPhone unable to connect to server/internet connection issues::

To resolve Zulip network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zulip black/white screen (blank screen) on iPhone:

Follow the Zulip iOS app troubleshooting guide Here →

Zulip Android App Issues and Solutions

Fix Zulip not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zulip app issues:

Force Stop the Zulip App
1. On android, goto "Settings" » click Zulip app. » click "Force Stop".

Update Zulip to the latest version on PlayStore

Clear Zulip App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zulip app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zulip.

Fix Zulip unable to contact server/ Zulip internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zulip » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zulip » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zulip on android.

Solve Zulip black/white screens issue on Android:

Follow the Zulip android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kandra Labs, Inc., developers of Zulip.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Zulip

E-Mail: [email protected]

Website: Visit Zulip Website

About this app

Please send questions, comments, and bug reports to support@zulipchat. com, or tweet @this app. this app is a team chat product for enterprises, open-source projects, working groups, and communities. this app’s unique threading model allows everyone to stay involved, even those that spend most of their day away from chat. If this is your first time using this app, we recommend starting with the web or desktop app for the best setup experience. Like everything this app, Zulip is 100% free and open-source software: app/this app-mobile . Thank you to the hundreds of contributors who have made this app what it is!