Contact Zulip Support
Company Name: Kandra Labs, Inc.
About: The official Zulip mobile app.
If this is your first time using Zulip, we
recommend starting with the web or desktop app for the best setup experience.
Zulip Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Kandra Labs, Inc.
Verified email
Contact e-Mail: support@zulipchat.com
Verified email ✔✔
E-Mail: tabbott@zulipchat.com
Website: 🌍 Visit Zulip Website
Privacy Policy: https://zulipchat.com/privacy/
Developer: Zulip
Privacy & Terms:
https://github.com/zulip/zulip-mobile
3 Most reported problems 😔💔
App is Broken
by Kd7yva
Sometime recently this app became broken. I have a year old iPad Pro, running the brand newest iOS; but this app won’t work properly anymore.
When I click to view a topic with new messages in it, I get the topic screen without any of the conversation in it. It just shows a bunch of lines, like it usually does while loading the conversation for a split second. But for me I get that screen with no content forever. I have to leave the topic, and then go back into it a second time for the app to load the conversation.
Additionally, if I type a message in the topic screen, it won’t show my new message to me. I have to leave the topic and re-enter the topic to see anything I typed in the topic. This is hard though, because once you leave the topic, the topic disappears from the list of unread topics.
I want to love it, but there is a deal breaker
by GSTLJohnny
I want to love this app... I really do. It looks great and my home server runs with no hiccups at all. It’s solid. However on the iOS app there is no way to enable “hit enter to send”. As I use my ipad most of the time... with a connected keyboard case... this is a MAKE OR BREAK feature. If a Dev sees this and there is an option somewhere, please reply! The other thing I’d like to see (but isn’t a deal breaker) is the ability to turn off the whole “topic” system. I don’t need a bunch of topics or the confusion to my users. We simply need one big group chat (no topics) and the ability to private message one another.
Too buggy, constant crashes or blank screens
by Xrayfk
Zero stars. Every time I open the app it won’t display anything but a white screen.
Have a Problem with Zulip? Report Issue
Why should I report an Issue with Zulip?
- Pulling issues faced by users like you is a good way to draw attention of Zulip to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Zulip customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Zulip.
