Flowwow Reviews

The first time they have messed up a delivery (started calling my wife’s phone although I’ve requested it to be a surprise). I decided it was a random failure and gave it another go. The second time around they haven’t delivered flowers at all although marked my order as completed (next day!) and charged money. The support hasn’t responded to my inquiry after 2 hours of waiting. Do not do business with them.

I’ve been using this app for years and have had a good experience, meaning that flowers were usually delivered as promised.

But this year, when I placed an advance order for flowers for the Women’s Day holiday, the company failed to deliver them. Disruptions happen and that’s fine - I wouldn’t dock them two stars for this. But their customer service truly failed as they didn’t do anything at all to help with the issue. No proactive communication. No responses at all to my messages to them. I was willing to wait a full 24 hours and have these flowers delivered the following day but they didn’t do it and never replied.

Bad customer service is a choice. It’s a choice companies like this app make because they are cutting costs or increasing margins. They show with their disregard for their customers’ business that they don’t actually value the customer - just the money. If this was my first experience with them, I would never come back and they would get 0 stars from me.

I hope that they read these reviews and think about how they can get better and learn from their mistakes.

I used to love Flowwow and would use it all the time to send gifts and flowers, because it had an option of Apple Pay as a payment method. They have removed Apple Pay option even though on Flowwow Store they still claim to have Apple Pay! now and the only option is to pay by credit card or debit card which I am not okay with so I will give Flowwow 2 stars

Good service glitchy app tried to talk to automate support and it wasn’t very helpful. Flowwow keeps creating new address (which is bizarre!) and keeps deleting new address which is very annoying. Tried reinstalling etc., sound like an app/server glitch hope they fix until then I won’t be using this thing

Flowwow works fine. However, whenever you run into the issue and need to contact the customer service, the people who answer there are so rude and unhelpful.

Finally fixed the issue with only being able to use Russian bank issued cards, but now it appears as if there is no way to change the payment method in the menu. Previous method was stored, by now I need to change it and it doesn’t seem possible at the moment with their update.

For your international customer if i select English please make sure the who app is translated including the descriptions. Right now only the big category and items are translated. It’s very difficult if I can’t read item details in English.

This is a lifesaver when you need to send flowers cross-continents. However I feel like the flowers are way overpriced. Buggy chat, but otherwise this is my go-to app to send flowers abroad

Great service, fully trackable via email and texts. Very pleased with flowers I ordered. The choice of colours differed from the website picture, however, it looked great in the end. Thanks!

Perfect app for foreign delivery. Very big list of shops and very easy to use. Accepting and offer different currency to pay for the order. Thanks

Highly recommended! Flowwow lets you pick the type of flowers you want to send anyone, and they deliver it to them beautifully.

Amazing service for those who live far away from the family

This is one of the few applications where I can use my American card to pay for the delivery of bouquets in Russia, despite the sanctions.

The only place I can use to send my parents flowers and other gifts from US to Russia. Thank you for your service!

Had a hard time figuring Flowwow out location. But once that was figured out, it was easy to use.

Yes I like the bouquet but I misunderstood about the delivery . I though you would contact the person to ask what is the best time to deliver and not that you are in front of the office and call. Nest time I will fix a time for delivery. Overall Happy with the service. thank you.

Fast delivery within 80 minutes. The box with goods looks like on the picture.
Thank you.

Love it! Super simple and user friendly app! Was able to track the whole delivery process from the very beginning till the end. Great job you guys!

Works perfectly for my needs and allows sending gifts to the loved ones far away.

Absolutely great app. Great prices and high quality service. Couldn’t have been a better experience.