1800Flowers Reviews

by Aurightteihtsme

I made an order a week ago, and had it scheduled for a delivery today! I have tried everyday since September 1 to place an order for September 23, but it idk if it was the system or my phone but it wouldn’t let me place an order until September 16, The slot was finally open for me to place a delivery.
Everything looked right, Arrival September 23. During Business hours.
This morning I woke up with a text that my delivery date changed to September 24! Then it kept going back and forth from September 23, to 24, back to 23. By the end of the Business day, the recipient had already gone home, with no flowers!
I called customer service twice for an update and they kept saying “it should be there within the hour, or shortly”
The office is now closed and I call back now requesting a refund because they said they are gonna deliver tomorrow, and the thing is my recipient isn’t gonna be home tomorrow. That’s why I requested this specific date. Why ask when things should be delivered if it isn’t gonna be delivered when it should be. Now customer service lady over here goes to ask me “so how do you wanna resolve the issue on your order”. Like excuse me, what? I have never been so disappointed and angry with a delivery. I usually am pretty patient, but this was a special occasion, and the delivery hadn’t arrive when it should, and customer service was horrible, and totally didn’t need the attitude from M, like it was my fault or something. Ughhh! Just so angry!!!

by RichardNoggin

I placed an order, paid extra for Valentine’s Day delivery & even bought the yearly membership in order to save on future orders. Midway through the day I contacted support as the order showed one item en route and one with just the label having been created but no other updates. They assure me it will arrive by the end of business to a business location. My wife decided to work late to finish a few things and wait on the flowers. At 4:56pm I get notification that one item just arrive 3 hours away at another facility. 1800Flowers never told me they wouldn’t use a local shop but would be using Fedex. I bring this up to support (via their iMessage text) & they dismiss the complaint. I reiterate this and they dismiss me again. Now text support won’t respond. I’ve been on hold for phone support for 20 minutes. They answer in a noisy call center (this app FYI: noise cancelling microphones work wonders as I manage a call center). I’m being told they won’t refund the order as it has already shipped. Horrible experience, will absolutely never order from them again.

by Tbd3204

I ordered flowers and paid extra for next day delivery but now it is three days past the delivery date?? I’ve emailed and talked to their costumer service rep By the name of Orlando about the my girlfriend never received her flowers he states that because I emailed 1800 flowers another representative is working to fix the problem but by no avail she still yet to receive the flowers I’m getting one email that says sorry the delivery wasn’t able to be delivered and ten mins after that I receive another email that says it has been ?? But the only thing that has is 1800 flowers took my 100$instantly and my girlfriend still hasn’t received any flowers .. this is by far the worst delivery service I have ever used .. This is a scam !!! I now have to spend more time trying to fight to receive my money that they took and never she never received her flowers .. what a joke!!!1800 flowers is highly priced which would’ve never been a problem if my girlfriend received her flowers and it brought a smile to her day.. where’s her flowers or where’s my money?????

by AshleaG.

I placed an order on Monday to be delivered on Wednesday. For someone very important in my life who is retiring, very special day. Day of delivery, I go online to track the order. Keep in mind, I have an order number AND I have been charged. I go to track the order and it says “Order placed” but noticed it wasn’t in transit. I message them and come to find out there was an account issue, which is strange since I was charged. So I call them, a lady answers says she’ll transfer me to services of some sort, after being on hold for 9 minutes I get hung up on. So I call back, and am told that since I spoke to someone already they can’t discuss with me. Even though at that point I spoke with NO one over the phone. So I reach out to them again, via twitter. They give me the same run around and tell me someone there has deleted the order! Such crap. I will NEVER use them again. Horrible customer service. They took no responsibility for their horrible actions. And now “hopefully the money will be back in my account in 3-5 days”

by Kfritch

So I came across 1800Flowers & decided to send my new girlfriend (Who is a veterinarian) a Christmas stuffed animal coming out of a chimney like Santa. This was for a very special event concerning adoption of animals for Christmas so I thought it would be perfect. I placed my order using 1800Flowers quite easily at 10am on the day of the event. I paid & expected same day delivery.
The delivery was never made & the next morning I called to find out what had occurred. The person I spoke to apologized & said it would be delivered that 2nd day. I received a “We’re sorry” canned message from the CEO which also included a $20 coupon for the mishap. However I was given only 1 day to place another order (how ridiculous!).
GUESS WHAT? No delivery occurred the 2nd day either. I called again & this operator informed me that the previous operator, for whatever reason, did not initiate the order. The operator did refund half my purchase ($45) & I was told it can take 2 billing cycles to show up. (Again ridiculous! They can take your money almost immediately but an instant refund!? Forget t). The order was placed again & My recipient was called & apologized to.
Finally 5 days after the event, my girlfriend receives Xmas flowers and not the stuffed animal I originally ordered. So very poor & unacceptable execution. I will never use 1-800Flowers again. I can’t afford to take the chance of improper mistakes... 3 strikes & your out!

by Javi1130

1800 FLOWERS TOOK MY MONEY BUT NEVER SENT ME ANYTHING!

I have never took the time to make a bad review like this...
Downloading 1800Flowers is easy placing an order and being charged EASY!
But where are my items? My fiancé never received her flowers or gift on the next day so I called to figure out the problem customer service rep klyde Keven made everything worse a 30 min phone call and he still misunderstood EVERYTHING we had just discussed apparently than KEVEN canceled my fiancé’s gifts/flowers
(WHY I DONT KNOW)
Keven still charged me for membership. Why would a customer call In to cancel his item but pay for a new membership makes no sense!
Next day no flowers still that’s when I realized Keven messed up! I call in again after going back n fourth with a new rep for OVER 45 mins, they admit the rep made a mistake. I ask for a supervisor when nothing was getting resolved she than placed me on hold for over 50 mins! Don’t forget I already had been speaking with her for almost an hour!
I tryd calling from my fiancé’s phone while on hold several times that phone is linked to the order we could not get through!
100 percent worst customer service no phone call back or nothing from the second rep I guess there modo is just place them on hold until they hang up the phone!
Absolutely unacceptable at this point I’m not sure 1800Flowers is safe to use I am still charged with nothing to show but me waist of my time and a bill

by BCranford

You know how you do something silly, because you’ve never used an app before and it’s stupidly UN-user friendly, and you try to do the right thing and contact them straight away, and they take so long to reply that your order—which isn’t supposed to deliver for two days—can no longer be cancelled because it’s “en-route” and “already processed”? Yeah, that’s 1800-Flowers. I messaged them, tried to use 1800Flowers to cancel (but oh! It takes up to an hour for the order that you ordered through the very same app to appear and by then, it’s too late) and contacted them via email but nope, no luck. If those flowers we truly “en-route”, they’d be not fresh at all by the time they finally arrived. But alas, that’s my problem. I guess waiting five minutes to see if I could solve the problem without bothering their CS team was too long.
Thanks for the emails stating you look forward to “delivering another smile soon”, but believe me, I’d rather chew off my pinkie toe than order flowers from this rip-off service and impossible app ever, ever again.

by NO. NO. NO. NO. NO.

I ordered a very special arrangement for a 50th Wedding Anniversary, for a very special couple! I ordered it in plenty of time so that the flowers would be delivered on the exact day of their Anniversary!
When I did not receive an email saying the flowers had been delivered nor a phone call from the recipients, I knew something was wrong! I received confirmation of my order. I paid for the flowers with my PayPal account and when I checked my account it said paid! So I looked at my account at this app and low and behold it shows my order is still in my cart! Now after talking to PayPal for the third time and this app for the fourth time, I still have not received my refund! PayPal says that this app needs to cancel the authorization for that order so the funds can be released! But this app says it’s up to PayPal to refund the money because on this app, it still says pending!? So I am stuck between a rock and a hard place, no flowers, no money and I feel like crap because my friends feel I forgot their special day! NO MORE this app
EVER AGAIN !!!!!!! NEVER EVER!!!!!!

by Lissyryan123

I have never wrote a review in my life. I felt compelled to write one on this company. In fact, I will go all the way to Apple and attempt to have 1800Flowers removed from adding due to it being a scam. I wanted a last minute flower gift sent to my wife. I used 1800Flowers because I didn’t have my card on me to use a local company and was using Apple Pay. It showed my flowers had been delivered. When I called my wife she said nothing was delivered. I called the company and they hung up on me the first time. I called back. They said they were delivered. I said they were not. Then they said they would be delivered by 8pm. It was 8:10pm when I was on the phone with the operator. Then she put me on hold and said that the flower shop was actually out of that order and it will be delivered tomorrow. And they would be happy to give me a discount on my next order. It’s a scam. I paid more because I wanted it done that day. Now I am out the money, the surprise is ruined, and I highly doubt I will ever see my money or the flowers.

by Moazy

Ordered flowers over a day in advance for my friend’s fathers funeral. His website commemorating his father had a direct integration with 1800 flowers.
After placing the order, I called up 1800 flowers just to be extra careful that they would make sure the flowers are scheduled to arrive in the morning - before the services start.
The Morning of the service I call 1800 flowers to make sure everything is on schedule - and sure enough - the florist hasn’t even started making the arrangement and said they don’t have any delivery people. They canceled my order and I had to find a local florist last minute who ended up getting a similar arrangement (at a better price btw) to the service within an hour!!
1800 flower customer service refunded me and didn’t even give me a gift card or certificate. Completely ridiculous. They wouldn’t give me the florist’s contact information so I could talk to them directly. It was a nightmare and I’ll never use them again. Just order direct next time!!!

by YoursTruly..

I had a gift card to these guys and I went to purchase 24 long stem roses and a box of chocolates for my wife on Valentines Day. My gift card covered the full amount of the cost. I place my order on 1800Flowers and a screen pops up and says that my order couldn’t be completed. And it emptied my shopping cart. So I went to re-order the flowers and it said there was no money on my card. 3 days later the money was returned to the card and I tried again. On this attempt the flowers I wanted were sold out. So I had to settle for a different bouquet. Once again the same screen popped up and I was out money and still no flowers. I called after each incident and was told they had no record of my card number or any of my orders. The money was back on the card today, the day before Valentines Day, the are out of all of their Valentines bouquets and yet again my money is gone and I still don’t have an order placed. Be extremely cautious buying online from them. I won’t be back. I tried to plan ahead and now I’m out $125 and nothing to give my wife. Thanks 1-800-Flowers.

by Jolaxxx

I dont really write reviews but this company really upset me for RUINING THE SURPRISE I had for my wife. I ordered flowers for my wife, days before Valentines day, to be guaranteed delivered to her work. After reading all the reviews, I figured I willl cancel the order, and I’ll just go to a local flower shop because this company might ruin the surprise on this special day. They said the flowers are enroute and they cannot cancel anymore. Come Valentines day, I was so worried that my wife wouldn’t get the flowers and I find myself checking the status of the delivery all day and their system doesn’t really give you an update. The only update that I got was when I saw my wife came home without the flowers, and she said nobody ever came to deliver. RUINED A SPECIAL DAY!!!! I called them the next day, it took almost an hour to be able to talk to them, and they wouldn’t give me a refund and they said that they will try to deliver that next day. I thought they were joking but no, they were serious.
Just go to your local flower shop if you want to surprise anyone with flowers because this company will definitely ruin it.

by Not REO

I purchased a standard bouquet of flowers for delivery to my mom one week ahead of Mother’s Day (for Sat delivery) using 1800Flowers . On Sat morning 800Flowers called me at 6am confused about the address. It was a standard address in NY, NY so I was confused why they called. They assured me the flowers would be delivered that day, so I wouldn’t need to call a local florist as a back up. By Sat night they didn’t deliver, so I called them back. They assured me delivery would be done on Sunday, still in time for Mother’s Day. I called Sunday at 12:30pm concerned. They said they spoke to the vendor and they would definitely be delivered by 8pm. I called at 7pm. The call center rep said the local vendor still had an hour to deliver. He tried phoning the vendor, but they were closed. No flowers delivered to mom on Mother’s Day. Total Fail!! So, Monday night I called again and they said the reason they weren’t delivered was because the vendor ran out of those flowers on the previous Friday. I tried multiple times to talk to a supervisor or the local vendor, but was refused. Ultimately they refunded my money, but Mother’s Day was already ruined. I’m deleting 1800Flowers and not looking back.

by Sparticus.121

I placed an order for July 31st. I went through the horrible UI that doesn’t allow you to pull in your contact information or card information so everything has to be manually input. I paid the ridiculous extra charge for free shipping even though they said it was free for a year (it isn’t. They charge you the fee right away for “convenience”). Then, guess what, they charged me twice for the order and changed the date to August 6th and the second order to August 7th. So, over a week late and double the charge. The even double charged the “convenient” subscription fee that is supposed to be for a year. I naturally called and tried to fix this. They could not deliver at the time I paid for. I told them clearly I only want what I ordered for the date I ordered it. They said they could send three days earlier (still late). I clearly said I am not interested cancel many order now. This went back and forth a few more times. They will not cancel the order, I ended up hanging up. Thankfully I can just charge back with my credit card. Avoid this company at all costs.

by Johnny Garcia

This is the first time I have ever written a review on a service and I am writing it because it was probably the worst experience I’ve had ever. They were supposed to deliver flowers for my mom and my sister to my house one day before Mother’s Day and they ended up delivering a bouquet to my house three days later and then a bouquet to my mom a day after that and then advocate to my sister a day after that. He took multiple phone calls and text messages and multiple broken promises for my mom and my sister to get everything delivered late. They kept trying to offer packages for future orders as if I would want to place future orders with them after the service. I ordered chocolates for both my mom and my sister and they never delivered and I tried to get credit for that portion of the delivery and I never got the credit. I take care of patients so I understand the importance of delivering quality customer service and I understand the importance of keeping my cool and being patient, calm and collected, however this was by far the worst experience and I never plan to use them again. Please use any other service but this.

by Janet Jimenez

If I can tap a 0 star rate I would because honestly this company I was counting them to send me a Father’s Day gift to my mother ! She has been mother and father to my mother and I since our fathers never cared ! I was depending on them to send my mother her beautiful flowers but no I waited and waited it said it was in “Transit” that’s pure BS! Because it was telling me it was going to be delivered today for Father’s Day never showed up! When I called to talk to a representative named Fritz tells me that it going to be delivered until Tuesday like what I placed the order a day before fathers day! Like obviously I need the flowers I bought for her for a specific day ( A special day). Never again buying any flowers from here and I will be telling my friends and family about this terrible service this company gives and there also only giving me a 13$ refund back from my 76$ purchase this is a pure scam !!! And you know what it’s racist also because obviously my last name is hella Hispanic. But if it was a white last name or anything like a Karen jones or something like that her order is getting places right away but no they think it’s the last time they here from me I will be calling everyday to make sure I get my full refund if not a full lawsuit will be happening soon!

by Xidoptimist

DON’T TRUST THE TOO REVIEWS. I wish I could give ZERO STARS. I made the mistake of reading the first few reviews, seeing four and five stars and believing it would be a good idea to use their service. Never have I been so wrong. I placed an order for a same day delivery in the morning, being told it would be delivered no later than 9PM. Around 7Pm I received an email stating that the flowers had been delivered, but to my surprise there was nothing there. Upon calling customer service, this happened because of an “error” and that I should wait until 9PM which would be when the flowers would be actually delivered. I waited until 9:30PM with no flowers still so I called customer service again. After checking my order number all the service rep says “I apologize sir, would you like a free upgrade?” Which, after further questioning, meant not only have the flowers not been prepared yet, but that they wouldn’t around for another FIVE DAYS. I immediately asked for a refund because that was just plain ridiculous. If you decide to use their horrible service, read into the reviews. They most likely pay for positive reviews to be put up to the top to falsely advertise their “top notch customer service” when in reality it is the furthest from the truth.

by Fairtradeisallwewant

Horrible experience! I ordered roses for my fiancée to be delivered to her work. She is a school teacher and I wanted to surprise her with flowers. They know it is supposed to be delivered to a school cause they ask and know what times schools are open but failed to send them in time ruining the surprise. I trusted you guys to deliver and paid a hefty delivery charge. Now that they weren't delivered on time , this app negated the whole purpose of buying from them. Also flowers are supposed to be local so I don't understand why they shipped from NJ to go to TN to be shipped up to NH . I know it's around Valentine's Day but that is more reason to get it right! this app can't be trusted to deliver. could of gone out and spent 4 times less on local flowers and got her other things but a surprise at school would of been worth it. The icing on the cake was watching the CEO of the company Chris McCann say on CNBC interview that they are here for us to "express and connect " which the company failed to do both. Will definitely use any other flower company next time can't get worse.

by Peaceprayersandlove

I love 1800 Flowers, however, there might be a glitch with their online ordering & app order status. When I placed the order, there was no item on the cart. I did it multiple times to see if it was just my error but it was the website. So I downloaded 1800Flowers instead. Well, placing an order went great with 1800Flowers . Take note though, if you’re sending someone your gift, and decided to add the Passport, do it separately. Make sure to purchase the Passport first. So for 1800Flowers order status, it says that it can take up to 1 hr to display new orders, but it didn’t. I am now worried if the last item I ordered will be delivered just because I am not seeing that on the list. I guess I just have to trust the confirmation email. Or probably because I used my paypal account since the confirmation was sent to the email I used on my paypal and not the email on my 1800 flowers account. Anyhow, Thank you for responding to my email. Customer Service is great via email.

by Kevin, South Dakota

These are amazing flowers! Delivered so fresh, just beginning to open, thus giving you much more time to enjoy them. I can’t find flowers locally that are this fresh and such great quality, especially in South Dakota! BIG, Beautiful flower heads, such green fresh leaves on the stem help complete the look compared to a bare stem! I highly recommend trying it for yourself, I’ve never ordered flowers online and didn’t know what to expect, However, I tried this app and I was NOT disappointed! I’m so impressed! I think I’ll make this a monthly surprise for my lovely wife!!

by Heaven4me

1800Flowers needs to improve ...... when I place the order and paid , I didn’t get a confirmation that the order was place and on the way .... then I went to the orders to see if they have being send and I saw 6 orders with different dates of deliveries...... and they also charge me for them plus 4 passports ..... I call them and it was a hassle to get the message through, the people in the phone had an accent he couldn’t understand me and I couldn’t understand him it was a nightmare..... then he said he will cancel the orders but I had to call another number to cancel the passport ..... well I did ..... another nightmare , any way 1800Flowers doesn’t show if the orders have being cancel ..... the second person said they did cancel the passport and the flowers .... now I have to look in my credit card to see if they did ....
I will not use 1800Flowers again ..... is terrible
PLEASE FIX THIS PROBLEMS , AT THE END WHEN YOU SUBMIT THE PAYMENT LET US KNOW THAT THE ORDER WAS ACCEPTED AND ON THE WAY ...... AND ALSO GIVE US AN OPTION TO CANCEL THE ORDER .......

by SayNo21800flowers

Started 1 year ago when Valentine’s Day flowers never showed up. I was issued a refund, but I gave them another chance purchasing flowers 5 more times over the last year. Recently I had 3 different orders on 3 different days. First order never showed up, I called and they assured me order 1 & 2 will show up and they did. Order 2 completely wrong not even the right colors. Order 3 showed up same thing order wrong n colors not even right. I used the chat/text option that was the worse experience I have ever had with customer service. All I asked for was a refund on order 2 & 3. Not only did they promise me a partial refund but to redeliver the 2 incorrect one. Two customer service rep said they would redeliver. When got partial refund but no Flowers delivered. People save your money don’t use 1800 flower, lousy customer service and liars. What you see in the pictures is not what you are going to get. Oh yeah the online chat is a joke, the say how can we help you and say they will be right back but never respond, idiots!!

by PAC Rob

You order beautiful flowers a week and half early for your girlfriend so she can receive them at work on her birthday. They say will arrive during normal business hours 9-5pm. She works a long day from 9am - 7:30pm and they fail to deliver. They do nothing to try to rectify this situation except offer to redeliver another day and give me $20 off my next purchase are yours serious?! The occasion is ruined how can you think $20 off rectifies anything! So then you ask for money back they give you partial refund just the flower not for the pass point they say wait 7-10 business days. 14 days later they don’t know what’s going on for other refund then they send an email your refund will come to the your address in a check in 30-45 business days. Are you kidding me what kind of crap is this! That’s my money! And you failed your customer! Smh oddly enough my friend called because the flowers for his mom had 2 withered flowers in the bouquet next day they mail her 2 more dozen free. What the heck kind of service is this for me? I been loyal bought in person before at store location and online this is it for me though. They use to be the only ones who did this or did it big online not anymore there other places with nicer flowers cheaper prices and I’m sure they actually deliver and value their customers! 800-Flowers you really let me down this year. It was suppose to be special for my girlfriend. Sighs...

by Minn4658

I was purchasing flowers for my wife on our anniversary. I searched for options that would be same day, found what I was looking for and proceeded with checking out. When you select Apple Pay it over rises the shipping address with your own. So I message customer service with in minutes of of getting a confirmation email showing the wrong shipping information, they updated the info, took about 30 minutes but it got done. During this process I also found out they would not be delivered same day so I asked to cancel the order so I could find something that would be same day or make other arrangements. I was told it could not be cancelled since the local grower had received the order, but they can update the shipping address? They just kept repeating that they are unable to cancel since it was already received by the local grower.

App integration with Apple Pay is terrible but the level of customer service only compounds the issue.

by ChainYaMongrel

Love the flowers, love the service! When I first downloaded 1800Flowers I made three purchases for Easter and Mothers Day, plus subscribed to Passport. Everything worked fine. However, last two purchases from the mobile app. I would go thru the same process, but would get an error “could connect to the server, try again later.” Yet the credit card would be charged! Then I would have to call the 1-800-Flowers to place the order again...they apologized, we’re very helpful, assisted with placing the order over the phone, but would have to charge the credit card again, and said the first charge pending would take 24-48 hours to cycle out. It did, but depending on your bank, it might take longer. However, in the interim you’re on the hook for both charges!

Today, they just updated their app; hope this iteration solves the glitches? Until next time 1800Flowers will remain at two stars!

by GatorGirl#1

I ordered flowers for my mom the day before Mother’s Day because they said she would still get them on that day. After paying for the they told me the delivery date was May 28 I dealt with that. When the 28 came and no flowers I started talking to this app they did everything they could to help me. The refunded 1/2 my money plus they are giving me a 20% gift card and let me pick out new flowers yesterday and I didn’t have have to pay any extra. Thank you so much. I trust y’all 100%.