myHenner Status

Last Updated on 2024-10-11 by Henner Group

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Common myHenner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myHenner app on iOS and Android devices. Solve all myHenner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myHenner iPhone Issues and Solutions

myHenner iOS app crashes, not working, errors
myHenner iOS app network issues
myHenner on iOS has black/white screen

myHenner Android App Issues and Solutions

myHenner has errors/crashing/not working
myHenner server network connectivity issues
myHenner has black screen

myHenner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myHenner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myHenner app crashes or not working on Iphone (iOS):

Close and restart the myHenner app on iPhone
Update myHenner app to the Latest Version for iOS
Uninstall and reinstall myHenner iPhone app
Update your iPhone to the latest iOS version

Fix myHenner on iPhone unable to connect to server/internet connection issues::

To resolve myHenner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myHenner black/white screen (blank screen) on iPhone:

Follow the myHenner iOS app troubleshooting guide Here →

myHenner Android App Issues and Solutions

Fix myHenner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myHenner app issues:

Force Stop the myHenner App
1. On android, goto "Settings" » click myHenner app. » click "Force Stop".

Update myHenner to the latest version on PlayStore

Clear myHenner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myHenner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myHenner.

Fix myHenner unable to contact server/ myHenner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myHenner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myHenner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myHenner on android.

Solve myHenner black/white screens issue on Android:

Follow the myHenner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Henner Group, developers of myHenner.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit myHenner Website

Privacy Policy: http://mobile.henner.com/appinten/cg-adherent/

Developer: GROUPE HENNER

62.5% Contact Match

Developer: GROUPE HENNER

E-Mail: [email protected]

Website: 🌍 Visit Henner+ Website

About this app

Let us know what you think and help us improve myHenner ! this app : l’application santé des assurés Henner à l’international. *NOUVEAU* sur l’appli uniquement : Henner lance sa carte dématérialisée, le Henner pass. Show or send by email to your healthcare provider the Henner Pass listing your entitlement and rates to direct settlement, as well as the contact details he may need. this app, the healthcare app for Henner international members. *NEW* only available on the mobile app: The Henner Pass, your new electronic membership card. Disponible hors ligne, le Henner Pass vous suit partout. Cette appli est faite par vous et pour vous, pour toute question ou suggestion relative à l’application this app, écrivez à app@henner. com . Access your Henner Pass offline, so you can have it with you wherever you go. myHenner is made by you and for you. Présentez et envoyez par e-mail à votre professionnel de santé ce récapitulatif de vos garanties bénéficiant du tiers payant : il y trouvera toutes les informations sur les services à contacter. Nous nous ferons un plaisir de vous répondre et grâce à vous, nous continuerons à la faire évoluer. If you have any questions or suggestions about this app, please write to us at app@henner. com.