MSP Manager app not working? crashes or has problems?

MSP Manager Status

We hate paperwork as much as you, which is why MSP Manager Mobile app lets you
manage tickets, on-site visits and time tracking with just a few taps. Just
download the app, log in with your MSP Manager account and start saving time.

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Common dislikes about MSP Manager app

- No option to format phone numbers for contacts

- Notifications haven't been working since the latest update

- Ticket requests don't always show and lack detail

- Ticket creation process needs improvement

- Face ID/Touch ID is broken

- Over bloated app with too many restrictions

- Doesn't take advantage of standard iOS moves

- Takes too many clicks/taps to read and delete a ticket request

- App requires constant sign-in and doesn't allow pasting of MFA code

- Solarwinds is notorious for buying companies and not developing them

- App is flaky and sometimes doesn't work at all

Have a Problem with MSP Manager? Report Issue

Common MSP Manager Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MSP Manager app on iOS and Android devices. Solve all MSP Manager app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MSP Manager iPhone Issues and Solutions

MSP Manager iOS app crashes, not working, errors
MSP Manager iOS app network issues
MSP Manager on iOS has black/white screen

MSP Manager Android App Issues and Solutions

MSP Manager has errors/crashing/not working
MSP Manager server network connectivity issues
MSP Manager has black screen

MSP Manager iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MSP Manager app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MSP Manager app crashes or not working on Iphone (iOS):

Close and restart the MSP Manager app on iPhone
Update MSP Manager app to the Latest Version for iOS
Uninstall and reinstall MSP Manager iPhone app
Update your iPhone to the latest iOS version

Fix MSP Manager on iPhone unable to connect to server/internet connection issues::

To resolve MSP Manager network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MSP Manager black/white screen (blank screen) on iPhone:

Follow the MSP Manager iOS app troubleshooting guide Here →

MSP Manager Android App Issues and Solutions

Fix MSP Manager not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MSP Manager app issues:

Force Stop the MSP Manager App
1. On android, goto "Settings" » click MSP Manager app. » click "Force Stop".

Update MSP Manager to the latest version on PlayStore

Clear MSP Manager App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MSP Manager app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MSP Manager.

Fix MSP Manager unable to contact server/ MSP Manager internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MSP Manager » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MSP Manager » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MSP Manager on android.

Solve MSP Manager black/white screens issue on Android:

Follow the MSP Manager android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SolarWinds MSP UK Ltd, developers of MSP Manager.

100% Contact Match

Developer: N-able Technologies Ltd

E-Mail: [email protected]

Website: Visit MSP Manager Website

About this app

We hate paperwork as much as you, which is why MSP Manager Mobile app lets you manage tickets, on-site visits and time tracking with just a few taps. MSP Manager offers the easiest, more efficient way to manage your IT Service business. Just download MSPManager , log in with your MSP Manager account and start saving time. Our secure, cloud-based service management platform provides the support and business tools you need to delight customers, optimize your processes and grow your business.