MSP Manager Software
Company Name: SolarWinds MSP UK Ltd
About: Mac-MSP is a remote software management service that caters to companies who use Apple computers.
Headquarters: Lawrence, Kansas, United States.
MSP Manager Overview
Our secure, cloud-based service management platform provides the support and business tools you need to delight customers, optimize your processes and grow your business.
We hate paperwork as much as you, which is why MSP Manager Mobile app lets you manage tickets, on-site visits and time tracking with just a few taps.
MSP Manager offers the easiest, more efficient way to manage your IT Service business.
Official Screenshots
Product Details and Description of
We hate paperwork as much as you, which is why MSP Manager Mobile app lets you manage tickets, on-site visits and time tracking with just a few taps. Just download the app, log in with your MSP Manager account and start saving time. - Easy remote ticket closing so you don’t have paperwork to finish when you get back to the office - Seamless time tracking even while working multiple tickets - Notifications so you never miss a ticket or request - Speedy sign-in with 4-digit PIN, fingerprint or face ID - Efficient time management with GPS mapping for your onsite visits, and all customer information at your fingertips N‑able® MSP Manager™ Mobile MSP Manager Mobile requires an MSP Manager account About MSP Manager MSP Manager offers the easiest, more efficient way to manage your IT Service business. Our secure, cloud-based service management platform provides the support and business tools you need to delight customers, optimize your processes and grow your business.
Top Reviews
By rshands
Barely usable
So many times ticket requests don’t show and when they do usually unable to see all the detail before having to make into a ticket.
By paulbrazell
Issues creating tickets from ticket requests
Ticket requests when they are created don’t use a rich text field so you get a lot of HTML tags in the ticket response. You can’t see a preview of the contents of the ticket. I would also like to see them improve the ticket creation process by making it automatically choose a service item if there is only one available instead of having to check that each time
By BuckBackup
Needs work
Just bought into Solarwinds MSP manager for my small IT biz. This app is rough. Does not take advantage of standard iOS moves like swiping to mark a ticket or any pressure options. It takes 5 clicks/taps to read and delete a ticket request. It any automated system generates lots of requests, you’ll have a lot of tapping to do. Really, if it were upgraded to allow simpler, more Apple intuitive methods of interfacing it would be better.
