Qoins: Pay Debt & Save Money Reviews

by I Heart Hidden Objects

I NEVER write reviews, but my experience recently has been awful. I have used this app for a little o Ed a year, and it initially worked well. Recently, I have had problems with them sending payments to creditors either on time or even at all. I have contacted them and they told me to wait. In the meantime, I accrued a late fee from my creditor. I realize that I need to continue to make monthly payments, but I do rely on the money I save through this app to help out with those payments on occasion. It is MY money that they have and how I use it towards the payment to my creditors is my business. this app promises that it will reach creditors within a 14 day period. THIS IS NOT THE CASE. It has now been almost 20 days since they said they sent a payment to the creditor. The creditor says they have received nothing from this app. I have asked for a full refund of my money and to be compensated for the late fee...I have heard nothing. What I used to think was a helpful tool is now just stealing my money and ultimately costing me more. DO NOT USE Qoins!

by Lubaba33

I used to love Qoins! But now instead of sending it monthly Qoins is sending when it hits a goal! i think it was a dumb idea to change how the system operates I was paying debt faster with the previous way this app did things, this way it sometimes takes more time to reach the goal! I used Qoins to pay my credit card bills and they haven’t been paid for 2 months because Qoins just decided to change out of no where I’ve been using Qoins for years. So I was kind of confused when the credit card didn’t receive my payments next thing you know I go to Qoins and it’s saying I have to hit a goal. That’s ridiculous.

Just change it back to the old setting OR! Give us the option on how we want our accounts to work personally because unless it’s changed I’m not using it anymore honestly.

I really used to love Qoins and now me and everyone I told about Qoins are so upset with the new changes it’s utterly horrible

by Better Service Response

I have been using Qoins for a while and periodically they have a glitch where there have taken my round up funds for the entire month, collected interest on my money waiting for it to be sent to my debtor and the funds do not. Get applied as they should. You have to watch to make sure your money is applied.
When you find it has not been applied they will refund your money but not the monthly fees as they tried to process it but the debtor did not accept the payment. So now you have a fee from coins and you have a late fee.
If the purpose of the apps is to pay your debt down and in fact you get late fees got failed payment delivery the only people benefiting from this is this app. I have 2 deductions I do monthly which means 2 failed payments and 2 fees I paid this company to not do their job. And they go up on their processing g fees. Failed payments have happened more than one time so watch your payments.

Will be looking for another option!

by Kenyers

So I honestly don’t write review, but my patience has run thin. It’s been 3 month that I have been dealing with this issue. this app was taking the money out of my account, but the money was never making it to my credit card. I called customer service and the guy, Armin, seems so helpful. I thought the issue would be resolved easily. Another month goes through and the are still taking money out of my account, but again the first and now the second payment never reach my credit card. I call again, he makes a few calls and gets back to me that I have to call Wells Fargo because that is where the money is. Mind you, I don’t bank with Wells Fargo and apparently this app doesn’t use them either, so atp I’m confused. So this app is telling me they can not refund MY money until Wells Fargo releases the fund. When I called Wells Fargo they can’t help me because I don’t have an account with them so basically I’m going around in a circle and I’m highly annoyed. So now I’m asking if we can put a hold on this account that is taking money out, because I’m scared if I deactivate the whole account I can’t get my money back. I have called and sent emails and no one is responding.

by _Mercedes01

I downloaded Qoins thinking it would be great. I want to get rid of my debt. Well no, I make an account and they instantly want you to pick a payment plan. I did not like that at all. Whatever I try it. I then for get about it until I see it popping up on my bank statements. I want it to stop so I log into my account only for it to tell me I need to pick a plan. ??? What? How do I need to pick a plan if I already have one. It won’t let you get pass the page to pick a plan. I try call customer service it’s always saying all agents are busy and to leave a message. I never get a call back. So they are continuing to steal my money. I checked my apple subscriptions it’s not in there for me to cancel it. Just terrible terrible terrible don’t do it.

Update 2/9/22
They’re saying they’ve reached out to me with a solution. They have not don’t believe their response.

by Dee Trejo

You can’t reach customer service by phone, I have called 7 times in the last 24 hours. I was able to make contact through email about fees my bank charged me related to this app but once I requested help cancelling my account the responses stopped. There is no way to delete your bank account from Qoins , you have to remove the credit card account and then email to have the this app account deleted which isn’t very helpful since they don’t respond. I removed the credit card and emailed requesting the cancellation and this app is still taking money out. Beware of their algorithm, it does not know when to stop taking money out of your account and they do not reimburse bank fees like Digit does. Still waiting to hear back about my account being deleted and I’m going back to Digit.

by Martay2

The jist is, Qoins has a great idea. It was very easy to see those little automatic amounts leave my checking account & gather into these substantial amounts. My issue is with the hang time between the day the funds are sent to your credit card & when they are received. There is easily a 2 week window when your funds say they have left and your credit card has absolutely no sign of a payment. And it gets even scarier when there is a large payment hanging out somewhere in the world & Qoins customer support won’t answer their phone, text back or email back. Parting ways because of the lack of communication & the time delays.

by T20018199120703

I used Qoins one time. I had two payments set up but ended up requesting that one payment be refunded. When I went to attempt to refund the payment, it stated that I needed to reconnect my internet connection but the payment was gone when I reattempted. On my other payment account, I was under the impression that the full amount of $42 would be sent to my payment account but only half was sent! The other half was still sitting on my account and I requested a refund for it as well. It’s been a few weeks and I haven’t received a refund for either. I reached out to the help email and they sent it to the intervention team. It’s been 5 days and I’ve heard nothing. I have them 2 stars because they did in fact pay partial of my bill but if I don’t hear anything back by Wednesday, I will have to file a claim with my financial institution. I’m not sure what they issue is but I will no longer be using tho app.

by Sydney4747

I like the idea of Qoins, but there are too many glitches that make it not function properly for me. The round ups suddenly stopped working for me. It took the this app team months to look into it and then they said that it has to do with new security measures of my bank. I called my bank and they didn’t agree. Then I was set up for automatic withdrawals since the round ups don’t work. But, the payment never goes out automatically on the due date. Almost always, I have to contact them to push it out. They never have an answer as to why this is happening. It’s just become too my hassle for me. It’s supposed to make my life easier not require this much attention.

by Smithmom15

I have used Qoins for a little over a month. I really liked at first then all of sudden money I had in there magically disappeared . I emailed customer service and they resolved my issue quickly and gave my money back that was lost. Then today it happens again so I instead of calling once again for the same thing ima chunk the money that was lost and send the difference back to my account. I think Qoins is good but doesn’t work well with multiple cards on the account . I will continue to monitor my account to see if the glitch happens again with only one card on the account.

by Hfbjidsa

this app is a great idea, Digit was going for something like this years but still don’t think it’s live yet... but one frustrating part is the same error message I get everyday: “ Sorry, we hit a snag. Please try again or contact us” not sure if you guys have problem with big banks like Wells Fargo but I get that everyday. Some days I can login and see what’s actually happening, other days I just get that message consistently.

Also, half the time it asks for my faceID others it’s that error message, want that bug fixed soon or I’m out.

by Carpals Sap

Would have given 5 stars a few months ago.... then my bank account unlinked randomly a couple times and support to help fix the issue... now however I can’t even login on Qoins . I get get a pulsating “Q” for 5 minutes only or that followed by setting up a mobile pin (which I had and used for months to login) only to sit at the confirm pin screen and never progress past...can’t see my account, can’t change the debt account, couldn’t stop the charges if I wanted too. Please reach out and fix the issue which seems to be your broken app. I don’t understand updating Qoins when no one complained about it to begin with. Your already getting commission of the payments, don’t be like every other app and lose customers by trying to incorporate to much crap into a simple app.

by Justmovin718

Helps a lot but I’ve noticed when I send out payments manually they don’t hit my credit card account with out me having to email them customer support. It may be a glitch but I’ll give this service 5 stars once that is updated otherwise I’ve paid down over 6k in credit card debt because of this service.

by Fast Erob 24

I signed up in December & it’s been awesome! I cancelled Digit and all of the other savings apps I was using. I would rather pay down debt than anything else. If I pay down debt the savings will come easier. I pay down both of our cars, our main home and our rental property. I also pay down my credit cards. If anyone is serious about living debt free then this is a no brainer! Thanks so much Christian Zimmerman & team for coming up with Qoins, I’m really appreciative.

by Kimtrovert

This allows me to take spare change I’m not evening thinking about using and putting it to use paying off my student loan debt (which is a lot!) without any extra effort or thinking. As a full time worker & full time student still, the last thing I want to do is think about anything else - especially if I don’t have to. I leave it & check it every few weeks & I’m always amazed by home much has been saved in just a short amount of time!

by Krystle Qoin Happy!

At first I was skeptical about using Qoins but my first payment posted. It took 10 days to post but it said the payment would be sent out on the 4th of every month and will be delivered by the 18th. Well I just seen it posted 78 dollars to my bill. Enough to pay the full month payment for it. I can see myself keep using it until my payments are done. No problems at all so far and I have been using it for a little over a month!

by QualityToast

I’m paycheck to paycheck and STILL had this running in the background. Over the past couple years it has paid off like an extra $1,800 from my credit card, and on top of that it saved me like $2K in interest I would have owed if that $1800 wasn’t paid off in the first place

this app is great if you are not a budgeted. It scoops off lil bits you will never miss. Sometimes when my account was low I would Pause this app from scooping out money, but If your account goes very low you do need to watch it and remember to pause this app so that you don’t go negative and owe overdraft fees.

Overall A+++ for near-effortless debt payoff!

by Selma Kurtalic

Qoins is fantastic! I love how much it helps me save without me even having to do anything after setting it up. I’m super excited for the new features too that customer service told me about. This is a must have for anyone who needs some extra help saving or paying off their debt!! I have paid off credit cards faster than I could’ve imagined by round ups! Qoins also offers helpful information by posting tips, videos as well as blogs (consistently) about debt and saving better. No other app offers an all in one package deal! Customer service is always quick to respond with any questions I may have. All around.. highly recommend... great app!

by ShayR17

Alright, so I don’t write reviews, ever. So, for me to be doing this is huge. But I think everyone should have Qoins if they have credit cards or a loan or something along those lines. Qoins takes a certain “level” of money from your bank account every day and puts it into a special account which is then used to submit a payment once a month to what you have it applied for. You can also “round up” your purchases to the next dollar amount and have that small amount of change set aside and have the same thing done. This shouldn’t be the only source of payment toward your debts but it’s a great secondary payment to help you pay everything off just a little bit faster.

by Kazza Du

I love Qoins. Super easy to use, I think and the lag time between sending from this app and received by the credit card account seems to have improved recently. It has helped me get my credit card debt down to a balance where I will be able to pay it off once and for all next month!

It would be great if I could continue to use this app to add funds to my savings account. Seems like this isn’t possible or I just haven’t seen it!