Royal Farms Rewards Reviews

I downloaded RoyalFarmsRewards b/c I go to Royal Farms daily if not twice daily and the cashier kept telling me how I could be getting every seventh cup of iced tea free. So I finally downloaded it, added the card the cashier gave me and went on about my day. I forgot my phone in the car and the cashier told me to enter my phone number and it will bring it up. I did and it said invalid. I left and double checked my phone number was right when I had my phone and it was so I don’t understand y it won’t recognize me with the “alternate option” of providing ur phone number. I also have been trying to add it to my apple wallet where I keep all my cards and it won’t allow me to, it keeps giving me an error every single time. So what I have learned is that RoyalFarmsRewards is the same as if I carried the actual card in the store with me and scanned it in that way, which is pointless b/c the reason I downloaded this was to have the digital app and receive my punches with my phone number. If not fixed within a week or so I will be deleting to make room for an actual digital reward card app that honestly just does what it says it will. Really disappointed in RoyalFarmsRewards

I have downloaded my share of crappy apps from Apple’ App Store; but I have to say this one bites the Big One.

This is definitely an app that will get deleted immediately after writing this review. I would have expected the poor design & lack-luster experience on the Royal Farms app 10 years ago... but it is now 2021 and every app should be 100% at this time. It’s not even worth the bandwidth in my opinion. It really should just be marketed as a Digital Loyalty Card only, it’s useless otherwise. You cannot even use the digital card at their gasoline pumps, therefore you still have to carry the physical card too which totally defeats the purpose of having a digital loyalty card.

Also, I tried to add the worthless RoFo card to the Apple Wallet on my iPhone and of course that wouldn’t work either; just error messages when trying to add it. I have added three other digital cards to the iPhone Wallet without an issue (although the Apple Wallet is severely lacking overall with digital experience in mind, should be much better at this point as it has been years).

Good but could be better. There is no functionality for online orders which the other major convenient store in Southern New Jersey has. I also don’t like when I purchase coffee the punchcard is not working. I bought coffee twice and the purchases are not showing (one time I scanned the coffee cup barcode to the scanner and the second time I selected the coffee from the touchscreen kiosk). I have to keep looking on my receipt for the number of coffees I purchased.

RoyalFarmsRewards is nice. If the team could add a way for us to view a ledger of our points, that would make it 5 Star. I don’t want to keep my receipts... too much paper clutter. I’d like to look in my app to make sure everything is posting properly. Every other rewards program I’m in offers that feature. Please add😊

Nobody wants to carry around yet ANOTHER physical card, and it doesn’t support paying at the pump with RoyalFarmsRewards , so what is the purpose of RoyalFarmsRewards ? Also, tried every possible way to import the card into Apple Wallet and it doesn’t work. Try it from RoyalFarmsRewards and it says “error”. Try to import it manually via Apple Wallet and it says the card type is not supported. Even went as far as marking my card “lost” and replacing it with a brand new card. Try to import it to Apple Wallet? Nope. “Error”.

I don’t understand all the good comments about the game. I have such a long delay that I never get past 3 matches. I also don’t like that there isn’t a way to get discount if you forgot your card. Most reward programs go by telephone number. I understand that probably isn’t possible because the purchase is debited from your account but the cashier could verify your identity with license. I also would prefer to have 2 cards on the same account because we the account being debited is a joint bank account.

RoyalFarmsRewards is terrible with iOS. I called help desk and someone said they would call me back they still haven’t. RoyalFarmsRewards is telling me wrong password and to reset but never sends email to do so. I went on a computer and logged in with the same email and password RoyalFarmsRewards told me was invalid and changed the password. App is still telling me the password is incorrect. I have deleted it and re-downloaded RoyalFarmsRewards and still no luck. Awful and no customer service on the help line.

We have been trying for 2 months now to try and get into RoyalFarmsRewards . When we follow the step to forgot password to link our card to RoyalFarmsRewards it never sends an email. When I try to set it up manually, it says my card is reported lost or stolen.(no it’s not !!!! We use it every couple days for gas!!) even if I get an account set up manually, the next time I log in it says my credentials are wrong and won’t let me in. For an app that I know worked great in the past, this is a major let down

If there was a way to track previous purchases including gas and order food, RoyalFarmsRewards would be complete.

Added my bank info to the rofo card to get the reduced priced gas. Paid using the rofo card and I was still charged regular price for gas. Went into the store to ask about it. I showed them my payment confirmation from RoyoPay in RoyalFarmsRewards and on the receipt. They said I need to call claims and open a claim to get a refund “if I believe I was over charged because the store can’t handle this issue”. This card is false advertisement. Don’t waste your time signing up.

The new version is nice, I’m glad they kept all the features I use most - especially the matching game! I love getting free food just by playing a 1 minute game every day. Keep the updates coming! I still wish I could use my digital card at the gas pumps

I’ve tried setting it up multiple times online and it won’t let me. I’ve called the help desk and they were of no help at all. They didn’t know why it wasn’t working and couldn’t offer any advice and one time I was told that it may or may not work where I was, which makes no sense. Highly disappointed with the ROFO Pay because ROFO is what’s mainly in my area and it annoys me that I can not save the 10cents a gallon because no one can figure out the problem.

Royal Farms made this rewards system so complicated it’s downright inconvenient. I even called their tech support and it seems like it’s a one man operation. He explained how it works and it is very confusing.

To lay the low ROFO price, they want to link a bank account or debit card. That’s definitely a security concern. Why can’t we just put in a phone or account number like every other gas station? Simple and convenient!

Overall 1 star for this terrible app and rewards program.

So much faster than it used to be, but the best new feature is the ability to add the Rewards Card to my Wallet, so I don’t even have to open the wallet. Since I use Apple Pay at the store anyway, it makes checking out so much faster.

I received a response to my not getting my birthday perk. It was put on the card the following week, supposedly. Not sure if it’s there, but at least they listen.
SEE BELOW:
I just made a fool of myself, holding up the line, on my birthday. There WAS NO PERK. I even ordered the one they said you’d get —400 points for 2-piece white meat meal. Otherwise maybe RoyalFarmsRewards works OK.

If you go into Royal Farms often RoyalFarmsRewards will help! I lose track of all the different offers and club chips and this helps me see what I can get! The game is easy points too! Best rewards program!

RoyalFarmsRewards has pretty limited functionality and I get an error whenever I try to add my rewards card to Apple Pay that says “Unable to create pass for wallet at this time. Please try again later.” I’ve tried multiple times across multiple different weeks and app versions and it’s never worked.

A great user friendly app. I am able to track my points, rewards and offers much easier now! Very fast, efficient and just overall great. Just waiting on this chain to expand ever more! Great!!

RoyalFarmsRewards works ok in the store but when I added payment function to purchase gas, every time I go to that function in RoyalFarmsRewards , I get a failed login message. In addition, when I try to add the card to Apple Wallet, that fails as well. Deleted and re-downloaded RoyalFarmsRewards but problems still exist.

I enjoy using technology whenever I can, and with the updated I can now use it when getting gas or buying my favorite chicken. Nice job on the overall improvements.

I really like the new App. It is a lot easier to use and makes shopping at Royal Farms easier. Love the Rewards program and receiving notifications of free stuff!

I love the new app, the new look is awesome. I never have my card so the in app card scan is my go to, earning all the points for free chicken and cigarette deals keep me coming back 😊

Wow so happy they brought back the birthday rewards! 400 points for a free chicken meal during my birthday month is awesome. Not to mention, RoyalFarmsRewards update has a very clean look and gives us so much more functionality. Thanks Rofo!