Contact Royal Farms Rewards Support

I downloaded this app b/c I go to Royal Farms daily if not twice daily and the cashier kept telling me how I could be getting every seventh cup of iced tea free. So I finally downloaded it, added the card the cashier gave me and went on about my day. I forgot my phone in the car and the cashier told me to enter my phone number and it will bring it up. I did and it said invalid. I left and double checked my phone number was right when I had my phone and it was so I don’t understand y it won’t recognize me with the “alternate option” of providing ur phone number. I also have been trying to add it to my apple wallet where I keep all my cards and it won’t allow me to, it keeps giving me an error every single time. So what I have learned is that this app is the same as if I carried the actual card in the store with me and scanned it in that way, which is pointless b/c the reason I downloaded this was to have the digital app and receive my punches with my phone number. If not fixed within a week or so I will be deleting to make room for an actual digital reward card app that honestly just does what it says it will. Really disappointed in this app

I have downloaded my share of crappy apps from Apple’ App Store; but I have to say this one bites the Big One. This is definitely an app that will get deleted immediately after writing this review. I would have expected the poor design & lack-luster experience on the Royal Farms app 10 years ago... but it is now 2021 and every app should be 100% at this time. It’s not even worth the bandwidth in my opinion. It really should just be marketed as a Digital Loyalty Card only, it’s useless otherwise. You cannot even use the digital card at their gasoline pumps, therefore you still have to carry the physical card too which totally defeats the purpose of having a digital loyalty card. Also, I tried to add the worthless RoFo card to the Apple Wallet on my iPhone and of course that wouldn’t work either; just error messages when trying to add it. I have added three other digital cards to the iPhone Wallet without an issue (although the Apple Wallet is severely lacking overall with digital experience in mind, should be much better at this point as it has been years).

This app is terrible with iOS. I called help desk and someone said they would call me back they still haven’t. The app is telling me wrong password and to reset but never sends email to do so. I went on a computer and logged in with the same email and password the app told me was invalid and changed the password. App is still telling me the password is incorrect. I have deleted it and re-downloaded the app and still no luck. Awful and no customer service on the help line.