Artivive app not working? crashes or has problems?

Artivive Status

Published by Artivive GmbH on 2024-05-15

Please note that the application only works with Artivive extended
artworks. Artivive is a revolutionary tool that transforms the way you look at
art.

I have a problem with Artivive

Are you having issues? Select the issue you are having below and provide feedback to Artivive.

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 3 Comments

By Merina Tadjenant 6 months ago

the app keeps crashing. Its just a white screen and i cant scan my photo

By Marcelo 2 years ago

La app no escanea la pintura

By Stacey Weng 2 years ago

hi, we have 3 artworks which are not recognisable by the system, just wondering if we are able to show the artworks to check if anything can be done about it?

Common dislikes about Artivive app

- Still image AR not available

- 3D sculpture files not available

- Video not working for some users

- Unable to save video when recording

Have a Problem with Artivive? Report Issue

Common Artivive Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Artivive app on iOS and Android devices. Solve all Artivive app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Artivive iPhone Issues and Solutions

Artivive iOS app crashes, not working, errors
Artivive iOS app network issues
Artivive on iOS has black/white screen

Artivive Android App Issues and Solutions

Artivive has errors/crashing/not working
Artivive server network connectivity issues
Artivive has black screen

Artivive iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Artivive app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Artivive app crashes or not working on Iphone (iOS):

Close and restart the Artivive app on iPhone
Update Artivive app to the Latest Version for iOS
Uninstall and reinstall Artivive iPhone app
Update your iPhone to the latest iOS version

Fix Artivive on iPhone unable to connect to server/internet connection issues::

To resolve Artivive network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Artivive black/white screen (blank screen) on iPhone:

Follow the Artivive iOS app troubleshooting guide Here →

Artivive Android App Issues and Solutions

Fix Artivive not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Artivive app issues:

Force Stop the Artivive App
1. On android, goto "Settings" » click Artivive app. » click "Force Stop".

Update Artivive to the latest version on PlayStore

Clear Artivive App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Artivive app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Artivive.

Fix Artivive unable to contact server/ Artivive internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Artivive » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Artivive » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Artivive on android.

Solve Artivive black/white screens issue on Android:

Follow the Artivive android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Artivive GmbH, developers of Artivive.

100% Contact Match

Developer: Artivive

E-Mail: [email protected]

Website: Visit Artivive Website

76.92% Contact Match

Developer: Artivive

E-Mail: [email protected]

Website: Visit Artivive Website

About this app

Artists can connect a digital layer to traditional artworks, which you can experience through this application. The intuitive app uses augmented reality to tap into new dimensions, allowing you to connect with art on a deeper level. Please note that the application only works with this app extended artworks. this app is a revolutionary tool that transforms the way you look at art. There is no better way to experience the art form of the 21st century than with this app, the #1 AR art platform — but don’t take our word for it, try it out yourself! Simply point your phone at the artwork and watch it come to life! Artists interested in creating augmented reality art using our tool can register for a free account at: app.