Artivive app not working? crashes or has problems?

Artivive Status

Last Updated on 2026-03-30 by Artivive GmbH

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3 User reports:
App has problems

User reports 3

3 Problems reported in the last 24 hours

Most reported problems

Something else

50.0%

Not working

33.3%

16.7%

📋 3 Reported Issues:

Merina Tadjenant 2023-12-16

the app keeps crashing. Its just a white screen and i cant scan my photo

Marcelo 2022-05-28

La app no escanea la pintura

Stacey Weng 2022-03-27

hi, we have 3 artworks which are not recognisable by the system, just wondering if we are able to show the artworks to check if anything can be done about it?

Showing 1-3 of 3 reported issues:

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Common Artivive Problems & Solutions. Troubleshooting Guide

Table of Contents:

Artivive iPhone Issues and Solutions

Artivive iOS app crashes, not working, errors
Artivive iOS app network issues
Artivive on iOS has black/white screen

Artivive Android App Issues and Solutions

Artivive has errors/crashing/not working
Artivive server network connectivity issues
Artivive has black screen

⚠️ Troubleshoot | Fix Now in One Click

Artivive iPhone Issues and Solutions

How to fix Artivive app crashes or not working on Iphone (iOS):

Close and restart the Artivive app on iPhone
Update Artivive app to the Latest Version for iOS
Uninstall and reinstall Artivive iPhone app
Update your iPhone to the latest iOS version

Fix Artivive on iPhone unable to connect to server/internet connection issues::

To resolve Artivive network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Artivive Android App Issues and Solutions

Fix Artivive not working on Android, crashes, errors or is unresponsive:

Force Stop the Artivive App
1. On android, goto Settings » Artivive » click [Force Stop]

Update Artivive to the latest version on PlayStore

Clear Artivive App Cache and Data:
1. On android, goto Settings » Apps » Artivive » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Artivive.

Fix Artivive unable to contact server/ Artivive internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Artivive » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Artivive » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Artivive

Contact Support

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E-Mail: [email protected]

Website: 🌍 Visit Artivive Website

Privacy Policy: http://artivive.com/privacy-policy/

Developer: Artivive

‼️ Outages Happening Right Now

Apr 21, 2026, 10:21 AM
a Windows user from Avelar, Portugal reported problems with Artivive : Not working
Apr 19, 2026, 07:12 PM
a AndroidOS user from Dinan, France reported problems with Artivive : Not working
Nov 26, 2025, 01:16 AM
a Windows user from Quito, Ecuador reported problems with Artivive : Login
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