Contact Tillys Support

Look, I love Tilly’s, so I downloaded the app. I’ve only been using it for half an hour but already I’ve got a bone to pick! This app is awful! It is glitchy, laggy, and way too slow! When I press something, I have to wait a full ten seconds before your app registers that! And very often I will enter the app and be glitched right out, or click an item on my wishlist and be taken to another random one. Glitchy! Also, the sign in process is not user friendly! I had to enter almost five different emails until it worked, and even then, no real app perks! Also, why does every time u try to wishlist an item it takes u to the wishlist? I know the item I just wish listed, i don’t need to see it again, I want to continue shopping! Currently I have to exit wish list, type up my search, enter all of my filters, and scroll until I hit where I was before! This is a problem! You have gotten countless reviews telling u these facts. Get your act together Tillys or I’m done!!

I love Tillys - I’ve been shopping there since one of the original stores in Fountain Valley had Tilly behind the counter. I’ve got 4 teenagers that also love Tillys so I shop there now more than ever. The salespeople are pretty great, the inventory is usually ample, and the selection is what they want. So, why oh why can’t they get it together with their app? I mean c’mon Tillys - join the 21st century, bite the bullet and figure it out. You have countless 1 star reviews - HELLO, that’s a sign! Its telling you that what you are doing is NOT working. Not sure if Tillys nephew is running the app department or you feel bad for the guy in charge but you need to clean house and start over. Using my Moola bucks online never works, the logging in and out and user friendliness of the app is abhorrent and outdated. Its gotten to the point now that when one of my kids sees something they want online - I just google it and find it at another retailer. Figure it out Tillys - because the people have spoken!

This app is absolutely frustrating to use. I click through levels and add filters to look for items and, when I click on a particular item, I can’t close it out or go back to the list of items I was just looking at. The only back arrow takes you back to the major categories (women, men, kids etc) and I have to drill down and reapply the filters again. It’s a retail app feature that even the most basic apps have and it’s ridiculous that a company like Tillys doesn’t have this feature. I can’t imagine the UX team missed this and I can only imagine that it was pushed out like this to meet deadlines or that an executive felt some other feature was more important. This is a huge flaw though. After thanksgiving, I was ready to knock out a ton of Christmas shopping and spoil myself because your sale was awesome. But, this issue made the user experience too frustrating because I was trying to shop for different people and needed a variety of items. I really hope this gets fixed soon. It definitely should have been a priority before the holidays.