Mon AP-HP Status

Last Updated on 2025-11-24 by Assistance Publique-Hopitaux de Paris

I have a problem with Mon AP-HP

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Most reported problems

Not working

75.0%

12.5%

Screen

12.5%

Common Mon AP-HP Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Mon AP-HP network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Mon AP-HP App
1. On android, goto Settings » Mon AP-HP » click [Force Stop]

Clear Mon AP-HP App Cache and Data:
1. On android, goto Settings » Apps » Mon AP-HP » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Mon AP-HP.

On android, goto Settings » Apps or Manage Apps tab.
Click Mon AP-HP » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Mon AP-HP » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mon AP-HP

E-Mail: [email protected]

Website: 🌍 Visit AP-HP Patient Website

Privacy Policy: https://mon.aphp.fr/mentions_legales

Developer: Assistance Publique - Hôpitaux de paris (AP-HP)

Mar 10, 2026, 04:22 PM
a Mac user from Grenoble, France reported problems with Mon AP-HP : Login
Dec 28, 2025, 09:21 AM
a Windows user from Lille, France reported problems with Mon AP-HP : Not working
Dec 23, 2025, 04:33 PM
a Windows user from Montigny-le-Bretonneux, France reported problems with Mon AP-HP : Screen
Dec 22, 2025, 07:37 PM
a user from Montigny-le-Bretonneux, France reported problems with Mon AP-HP : Not working
Dec 17, 2025, 09:52 AM
a Windows user from Paris, France reported problems with Mon AP-HP : Not working
Oct 31, 2025, 09:16 AM
a Windows user from Lorient, France reported problems with Mon AP-HP : Not working
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