Acuity Scheduling Reviews

The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making AcuityScheduling unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves.

I run a photography business and I wanted to find a solution for client booking and management. This has definitely solved most of my issues. It works seamlessly with Facebook and Instagram business accounts by adding a booking button that takes clients straight to the scheduling page. Also if you use Squarespace as a website host, Squarespace is now partnered with Acuity and you can add a booking page to your website just by copying and pasting your scheduling page link into squarespace.

Only reason I did not give Acuity 5 stars is because there are still a few key things missing. It still needs a way to add products/services to sell without having clients select a date & time frame for it. So if people would like to just got to your site and buy extras, or an item, or a service they can just add it to their cart. But there is currently no cart option. Also there is no straight through way to confirm appointments. I feel as though if a client wants to request a date and time for a service I should be able to either confirm, change, or deny their request. That is currently not an option. Although there is a workaround but it is just too much work especially if you already have your services set up.

I have used other programs and this is by far the best for the price! It’s easy to use and makes scheduling clients a snap! I was paying HUNDREDS of dollars for Mindbody and it was terrible! I’m never going back!

I love that my clients can get online and reschedule or purchase more lessons without me needing to anything. Plus it puts it in THEIR time zone while showing me it in MY time zone. Stops any confusion.

My only suggestion is that the booking section online for clients can be a little confusing. Clients want to know what time/days are currently available BEFORE they purchase rather than after. I wish the calendar would show availability. Like it would show a month calendar and then they click what person they want from a drop down and that then changes the calendar to show the availability for that person/service. Then when they click that time slot it prompts them with their pitching options. This would totally INCREASE my sales since I get a lot of emails of new clients wanting to purchase a lesson but they want to know that I’m available during the times they want BEFORE they purchase. ( this is the ONLY reason why I gave them 4 stars instead of 5)

I’ve been using AcuityScheduling for years and I recommend it to every lash artist I know. It’s simple and easy to customize everything! I love the emails I love how I can see that my client opened the emails & at what time( in case of disputes) I love that you can have people
Check off your policies before booking or make people prefill consent forms. I also love that you can send individuals a custom link if you don’t want it visible to everyone. I HATE stripe though, don’t use it they NEVVVVER help you win disputes bc they could care less. ACUITY gives us so much insight on our end showing good proof if clients got their confirmation emails etc down to the time stamps and IP addresses used & still that isn’t enough evidence for stripe to help you win a dispute.

That’s the only thing I don’t like but you have multiple other payment options! Love you acuity!

I’m an ex styleseat user of 7 years. It took me so long to make the switch. I switched to acuity because of how clean & professional it looks, the deposit feature & being able to create a description before booking. I’m not mad at acuity at all , however I miss styleseat because they really thought of a lot of the important things on the back end that I didn’t realize were important until I switched.

Ex: email marketing (they have email marketing so you can send emails, campaigns, newsletters to your clients anytime.)
- they send out reminders up until the day of
-offer automatic checkouts
-they fill your last minute cancellations/no shows
-the review feature is crazy! & there’s a directory so ppl can find you more the more reviews you have..

Why I didn’t stay if they had all of that? Lol idk, I thought the grass was greener. Lol no but seriously acuity isn’t bad, I love the simplicity of booking & the look & feel of the site. So clean & I love the intake forms, classes, & adding employees.

If styleseat added those features before acuity changes I would go back. If acuity changes before styleseat cleaned up a bit I would stay.

Overall: Acuity is for the established w/ existing clientele & basic booking needs.

Styleseat is great for growing businesses looking to increase clientele.

To each is own! Both great sites

Relatively simple app to use for scheduling, however there are bugs that need to be fixed. Half the time I have to go to the internet browser to see all my appointments for the month because in AcuityScheduling the "See Dates" button just goes missing meaning I can only see the daily view. Also recently when clients reschedule their appointments, both the old and new appointments show up on my calendar making it difficult for me to know which is the actual new one, and that means I have to go into my emails and find which is the new date + time which is actually an inconvenience because it takes away the entire point of the client rescheduling their appointments themselves. Lastly there's a phantom appointment phenomenon where days will be highlighted as being booked but then I go to click the date and it's actually nothing there. So just a few annoying things that could be fixed and would make my overall app experience much better.

I tried a different scheduling system and was dreading setting everything up for about a month. As a new business owner it’s important for me to find something that’s easy and effective to use in the go. I already have different hurdles to jump through. I don’t need my scheduling system to be complicated too. I love their service, website and app accessibility. I set it up to get email reminders for myself and client. Judging two jobs and building a business can be challenging but AcuityScheduling is not part of the challenge. It’s so easy so use and set up. You get step by step guidance. Not too expensive either. I’m in love with AcuityScheduling. If you’ve had bad experiences with other scheduling apps like I did I definitely and truthfully recommend them. Wishing you all great success with your businesses as well.

I wish the calendar had a weekly view of the appointments. I feel disorganized when I don't have a weekly view, so I change it to daily view but then it’s zoomed in and I have to scroll down from 12 AM to the time I actually begin. I also upgraded to receive text reminders however I’m not receiving any text notification when someone books with me. I rather receive a text notification than via email because then I’ll have to constantly check my emails. I feel like I may be working harder than smarter which is defeating the purpose of my upgrade or choosing AcuityScheduling. I don’t want to download another app because the booking system is amazing and super user friendly. I just think on our end it is a little complicated and not as friendly.
If we can just get a weekly view of our appts and a text notification when a client books, I can feel less stressed, more comfortable and happy with AcuityScheduling .

I never write reviews, but Acuity deserves the three minutes of my time for me to say that it is AMAZING! I’ve been using the website for years (since back before it was an app) and it was always great, but once it became an app, running my small business (and organizing my life) became so easy! It sends me notifications when someone schedules, it allows me to set when they can schedule and how far in advance, I have complete control of my business, and (protip) I can even make appointment types with my day to day activities and set them to private so I can use them to block off times I’m not available to clients as well as keeping a pseudo planner for myself! All this is to say I love AcuityScheduling and this website, and my life is better having found it. :)

Acuity is the only scheduler I’ve ever used. I am a hair stylist and It has met my need from day one; get the client booked while freeing me up from taking calls etc. when I could be styling. I love AcuityScheduling and the ease of use on my mobile devices. I also enjoy the customizations made available on the scheduler, confirmation email, and reminder email. These alerts are going out to my clients while my time can be spent with my family or community. Truly a huge piece of the puzzle that has been automated thanks to acuity. Only change I would make is adding the SMS text message feature to the Emerging plan ($10/Mo). It’s the only feature I feel like I’m missing out on with the higher package; the other features just aren’t necessary for me at this point.

AcuityScheduling isn’t too bad, it’s O.K. There are a few things that just really bug me.

The biggest complaint I have is probably the display on the clients end. They always get confused, I think that should be updated; more font options and different set up (a more minimal look). It is slow when clients book and when it glitches that doesn’t help. I would rate AcuityScheduling a 2 because it’s so slow there’s no refresh button; that has caused problems/ missed appointments (sometimes).

AcuityScheduling is not easy to read or use (takes forever to maneuver around) I’ve had AcuityScheduling for 3 years now and I prefer to use my browser on my phone. There aren’t much great features like for coupons for example: for coupons your able to put an expiration date on it. If you give out holiday discounts or birthday discounts you cant discount that specific day so if you give a client the coupon ahead of time they can use it any day until that expired date when really it’s meant for 1 specific day (holidays, birthday discounts, etc).

I have had the powerhouse player plan, didn’t really seem much of a difference in features.
But I can’t complain, I still use it and don’t plan on changing so I think it’s a solid 3/5 stars. I don’t like the constant random updates on AcuityScheduling we’re constantly having to adapt to a new way of working randomly.

I’ve been using Acuity Scheduling for a couple years now in my hair salon business, and the company itself is absolutely AMAZING.. their customer service is the best there is. I just wish AcuityScheduling had a bit more capability; I’d love to be able to run some reports without having to leave AcuityScheduling and go to the actual website. I also wish their reporting wasn’t so basic.. I’d give anything to be able to see which clients spent the most or visited most frequently. I wish they offered email marketing and a rewards program. And maybe had inventory capabilities as well. But they do roll out new features here and there, so I have my fingers crossed that some of these things will be included!

I absolutely love acuity and my clients find it simple to use. It has tons of awesome features that make things super convenient and it’s really user friendly. I especially appreciate the automated reminder and follow up email options, and the options to create and sell packages and gift certificates. The customer service team is also really great. My only complaints are minor issues with AcuityScheduling ; there have been occasional glitches with dates not showing up on AcuityScheduling , and there were two times that the reminder email sent to clients has been glitchy or showed the wrong time. These glitches started happening after squarespace acquired acuity, so I’m sure it’s just growing pains and adjustments. The glitches have been super minor. Hopefully they get that stuff ironed out soon.

AcuityScheduling has been a lifesaver for me I am a professional mua and booking and keeping up with my scheduling and appointments have been a pain for me until A friend told me about AcuityScheduling and I am so glad that she did it keeps me so organized It makes it easier for my clients to book cancel or even reschedule Email conformation are sent out to remind my clients of their appointments They also send me an email of up coming appointments I can now relax and let AcuityScheduling do the work for me AcuityScheduling is my personal assistant !!! While I'm sleeping it’s working I have seen my appointment double by just using AcuityScheduling life is difficult running a business can be difficult but your booking doesn’t have to be downloaded AcuityScheduling NOW you will not be disappointed

I absolutely love AcuityScheduling! It gives me so much freedom by allowing my clients to book/ cancel their own appointments, check for more availability, or even information for each service I provide.. AcuityScheduling also allow me to edit or add services, sends me instant notifications for any person booked or canceled, and lastly keeps a record of all my appointments and revenue.
As a busy woman that’s not always able to get back in contact with people, this booking app/site makes it completely easier for me and my clients to to communicate without actually communicating and helps them find exactly what they need! It’s the best investment I made in my business thus far!

I just downloaded AcuityScheduling yesterday and started my website. I am not going to lie, I love how easy and nice looking my website is starting to look like. But I’ve one main issue that I can’t stop thinking is , how come acuity doesn’t have a mobile push reminder like other apps. It’s inconvenient for me to always have to press AcuityScheduling to check my other appointment when I’ve back to back clients. I used another booking app in the past that would send me a mobile notification 15-20 min before reminding me that I had another client. It made it a lot easier comparing to always checking the schedule.

I enjoy the booking system very much. I can block out dates and times without having to adjust a million things! I like how it has the ability to pull out client records and since I linked it to my google calendar I enjoy how it gives me their end balance without having to figure it out. Making everything feel very smooth. I can’t wait to link other features, the o my thing I dislike is that in Myra let it constantly logs me out after a while. But on my phone I don’t have the issue so far. So I’m not sure what’s going on with that. But other than that I really like the upgrade I made!

I’ve been using acuity for years now, having come out of the nightmare of 2 other lumbering, disease-ridden programs. This program restored my faith in online scheduling. It’s easy to set up and use, having a more intuitive interface than any other I’ve tried. You can customize each appt type, add codes to help with individual pricing options, book classes, and the list goes on. Whenever I’ve needed help (which is rare because the program is so easy to navigate) they’ve been quick to respond and always had answers to my unique problem. Not to mention, their amusing little messages - I have a secret crush on whoever writes them. ♥️♥️♥️♥️♥️

I am torn on how many stars to choose bc I use AcuityScheduling daily as a barber, and I enjoy it, but it causes me issues with clients bc it bugs out on my blocked off time slots and randomly deletes them, causing me to get double booked. I have tried blocking time off manually and reoccurring and it still deletes random slots.

I have emailed AcuityScheduling about this, they just apologized and said they would pass it on. Nothing has come of it. I still have this issue and I’ve been using AcuityScheduling for over a year. I never thought to post a review about it until I saw it needed to be updated.

Im hoping someone who can fix this, sees it bc I’m about to find another scheduling app

This is a great app if you are using it to integrate with your website, especially if you already run a Squarespace site.

It provides a lot of custom options for you to really pinpoint how you want to offer availability and timeframes to your clients - there are a few improvements that could definitely spice this scheduling service up a bit.

1. There is no “quick drag” appt change feature, you have to go into a list of options to alter or cancel an existing appointment. It’s not buggy, just not convenient.

2. If you lock in a client for multiple appointments and wish to change that, there is no bulk-delete/change. You have to manually change each one of them. Not to mention when you put them in initially, you get a reminder sent for each and everyone of them immediately. It’s not make or break, however quite annoying.

Upon a few change-ups and maybe some marketing for clients to compete with some of the other popular scheduler apps, this could become a 5 star review

The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making AcuityScheduling unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves.

One of those things where you slap your forehead and say, "what took me so long?!?" I love having a Scheduler. I hired an Acuity coach (Cooper) to help set me up which was super affordable and priceless. She helped with the design as well as functionality, and on my own there is no way I would have accomplished what we did (through Zoom) and in a short time with her getting access to my computer to actually do what was needed including embedding it in my website.

Yes there is always room for improvement, like importing contact information would be helpful and more flexibility with recurring sessions. I wish I could add a note to the client on the Scheduled appointment. Other than those few wants, Acuity is fantastic, organizes me and adds a next level of professionalism to my practice. LOVE 💜

Acuity is an excellent scheduling service that I have thoroughly enjoyed for a while now. I’m so happy that there is now an app to go along with it. I know some people are complaining that AcuityScheduling has some issues but to them I say- be patient. New apps take some time to perfect and it’s already improved by leaps and bounds.

Perhaps the best feature of Acuity is their customer service. They are very quick to respond and are always cordial and even humorous sometimes! Anytime I’ve had an issue they have not only come through for me but they also do it with a great attitude. I will be a customer for a long time to come!

I absolutely love acuity scheduling, until a few weeks ago when they changed the look of it. I have recommended it to friends and business owners I know. The most recent update is absolutely terrible. It constantly crashes, takes an insane amount of time to load, the update made things harder to find, rescheduling an appointment is such a hassle because the times do not even show up! I’m super disappointed with this update and it worked perfectly fine before! I’m not sure what prompted the change but please put it back to how it was before or fix these issues! I’m seriously considering a new scheduling system at this point !

Let me preface this with I LOVE ACUITY SCHEDULING for my riding lesson business. It has completely streamlined scheduling clients and cuts down on the back and forth calls and texts to get clients signed up. The “store front” is beautiful and embeds easily into websites. All of that is GREAT and I highly recommend using it.

However, AcuityScheduling is less than useful. Rescheduling group classes is difficult and impossible to just take a 1:00 Tuesday class and put it on Thursday at 5:00 without going to the website. Merging client accounts is not functional on AcuityScheduling . It’s slow to sync/update with changes that were just made.

Basically I really recommend the software, but until some things are streamlined and more useful, I wouldn’t bother with AcuityScheduling .

I started a new business doing math tutoring, and I was concerned about keeping track of all of my appointments. I also wanted a system that would allow my customers to book themselves online without too much hassle. AcuityScheduling has taken care of both. The way it syncs with my iPhone calendar app automatically is outstanding, as I can check that calendar and see what appointment I have for the day without having to open AcuityScheduling . I am able to set up multiple tutoring sites and multiple tutors all in one location making it easy to manage the business. Highly recommend!