Contact Acuity Scheduling Support

The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making the app unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves.

This app isn’t too bad, it’s O.K. There are a few things that just really bug me. The biggest complaint I have is probably the display on the clients end. They always get confused, I think that should be updated; more font options and different set up (a more minimal look). It is slow when clients book and when it glitches that doesn’t help. I would rate the app a 2 because it’s so slow there’s no refresh button; that has caused problems/ missed appointments (sometimes). The app is not easy to read or use (takes forever to maneuver around) I’ve had the app for 3 years now and I prefer to use my browser on my phone. There aren’t much great features like for coupons for example: for coupons your able to put an expiration date on it. If you give out holiday discounts or birthday discounts you cant discount that specific day so if you give a client the coupon ahead of time they can use it any day until that expired date when really it’s meant for 1 specific day (holidays, birthday discounts, etc). I have had the powerhouse player plan, didn’t really seem much of a difference in features. But I can’t complain, I still use it and don’t plan on changing so I think it’s a solid 3/5 stars. I don’t like the constant random updates on the app we’re constantly having to adapt to a new way of working randomly.

Relatively simple app to use for scheduling, however there are bugs that need to be fixed. Half the time I have to go to the internet browser to see all my appointments for the month because in the app the "See Dates" button just goes missing meaning I can only see the daily view. Also recently when clients reschedule their appointments, both the old and new appointments show up on my calendar making it difficult for me to know which is the actual new one, and that means I have to go into my emails and find which is the new date + time which is actually an inconvenience because it takes away the entire point of the client rescheduling their appointments themselves. Lastly there's a phantom appointment phenomenon where days will be highlighted as being booked but then I go to click the date and it's actually nothing there. So just a few annoying things that could be fixed and would make my overall app experience much better.