When I Work Staff Scheduling Reviews

by J03 P.

I have had When I Work for some time now, and I have had multiple bad experiences with WhenIWorkStaffScheduling. As a teenager trying to dip my toe in the water when it comes to work, I don’t think that it’s fair that I have to deal with my manager reprimanding me over missing a shift due to the apps poor coding. It is extremely scary knowing that your boss is irritated with you missing a shift and constantly having problems with WhenIWorkStaffScheduling . I shouldn’t be put through this and nor should anyone else.
To clarify the exact problem I had, I experienced login problems via Apple ID. Every time I tried to use Touch ID it would take me to a blank screen with one two options. One to find a new workplace or create one. I finally figured out that since I had already registered my account under an iCloud account, I could just log in via the email. While this may seem like a simple solution, this is a product of poor app design and should be fixed immediately.

by Kylie1999

Usually I don’t leave reviews on apps but for WhenIWorkStaffScheduling I need it for work and it’s glitches has created complications for my every day life. I updated WhenIWorkStaffScheduling and when I reopened it kicked me out of my work group. I tried to log back in and it said find a workplace and I typed in my job and it said it was waiting for approval from my manager but the same email that said I was waiting for approval is the email where I get notifications from WhenIWorkStaffScheduling saying my schedule as if I am already in the group even though when I go into WhenIWorkStaffScheduling it says it kicked me out. it’s super Frustrating because when I go in WhenIWorkStaffScheduling I can see my self as one of my coworkers like it’s two separate profiles even though it’s the same email and same profile which makes no sense. This is an app I need to see my schedule for work and to see my work chat for work updates finally my manager had to except the request that made it look like I was a separate profile but I have only signed up with one email and it’s the same email I used for them to accept me back in. So we had to start all over and I can’t see my past schedule or my hours but I can see my other profile that apparently doesn’t exist anymore

by It's No Sam

I am an MFA student, so being able to set my availability for different parts of the year is incredibly important. With the old version, this was incredibly easy to do. I was able to set different availabilities for different parts of the year, set when they started and ended, and add names and descriptions for each, making it easy for both me and my employer.

But since the new update, that is impossible. The interface for availability has become confusing, and setting specific dates is no longer apparently possible. Any change made to a specific day is applied to all dates indefinitely, regardless of what the starting date or end date is set as. It is effectively impossible to set an availability beyond the current week, an even then it must be entered day-by-day using a calendar.

This is unacceptable. I have no choice but to use WhenIWorkStaffScheduling, since my employer set it up, and now I have to submit my availability by hand and hope it’s respected. This may actually cost me shifts in the long run, since my employer is already inflexible with the schedule as it is. I imagine I’m not the only user in this situation. Please return the availability menu back to its previous, usable form.

by JailerJoe

My biggest gripe as the account holder is that it’s as slow as molasses in January. I’m on a government T1 fiber line (shared) and it just shouldn’t be this slow. I’ve tried 4 different browsers and they’re all the same. It just shouldn’t be this slow.

Today I attempted to have customer service delete a personal email address I’d used to set up a dummy account. I’m the account holder and it was my email address. They flat out refused and told me it was policy that once an email is set up with a profile they can’t change it for security reasons but that only the user can change or alter it. I AM THE USER! The guy just continued to tow the company line. It was ridiculous.

I’ve had many other frustrating interactions with their CS and at this point I’m about to jump ship. Add to that the poor reporting features and it’s just getting to be more of a headache than anything. If you’re a small company/organization with very light and simple scheduling needs it might be ok since you won’t have to deal with CS much.

by Clockwork Orangutan

I had a bad initial experience; but, after deleting and reloading WhenIWorkStaffScheduling , it Almost became useable. My main suggestion now would be to change the placement/color of the Clock in/clock out button, and the Take Shift button. They are the same and easily confused in haste. I picked up a shift unintentionally, because I was trying to clock in. WhenIWorkStaffScheduling froze...couldn’t clock in. Back out and came back in...pushed the button. Apparently came back to a different screen and ended up signing up for a shift that I didn’t want.
Another update: received notification that the schedule for the upcoming week was released...so contractors can pick up time blocks. I cannot see any of them. Next week is blank. In fact, every day is blank. I’ve never been able to access this to sign up for blocks. Ever. Which means I can’t get priority on the jobs.
In case I’m just missing something, I tried their tutorial videos...and what do you know?...they don’t play. None of them. Every one is a black screen. Well done.

by Rusty728

Before, creating my schedule and setting my availability was a breeze! I could switch it whenever school was in session or vice verse. I could even set a preference for being unavailable twice in one day, or set my availability for a certain time span up until a specific date.

Now it is on a weekly basis - terrible idea. For example, for Friday I am available all day. But now, I want to make my Friday’s unavailable to work from 5pm-12. When I try and input this, it keeps telling me it’s “conflicting with another day.” This is absolutely absurd! It’s not conflicting with another day because I don’t care about future dates, I want it to be consistent every Friday now! Now I have to delete my entire availability schedule for each day just to change ONE availability for any day. It’s ridiculous.

PLEASE undo this. Or at least give each person an option. Maybe it’s a glitch because being a 19 year old, completely understanding technology, me nor my coworkers the same age as me can figure this out.

by MSR89C

WhenIWorkStaffScheduling has been the most user friendly so far and simple to use for different stages of staff computer-savyness. My family has employed several person that ‘don’t necessarily’ use a computer or smart phone for many activities but they say they all like WhenIWorkStaffScheduling , and Most of the time are able to open it on their phones
But they can not see each other’s schedule, even when published.
My motorola phone cannot do the same things as my iPad or laptop, which can be a hindrance.
The free features are good and I would pay for more features if it cost less & I was able to at least be able to do more on my “smart phone”, like fix the schedule. And if everyone in their category could see each other’s schedules.
I love the ability to message on WhenIWorkStaffScheduling itself. Thanks for the quick response from customer service & the follow-up.

by Princesspurses

I generally don’t have problems with app. The only thing is when changes are made to my schedule by my employer I don’t get any kind of notifications. If there is a setting for this I haven’t found it. That’s not to say it doesn’t exist but It’s not something that I was prompted to set up. Also it wasn’t completely apparent that I needed to indicate that I wanted my availability to “repeat”. Otherwise what it does essentially is prompt you to list your availability for the following week, but it never prompts you to list your availability beyond that first week. If it weren’t for an incident where I had gotten scheduled for a Sunday which I thought I had indicated I was “unavailable” for but in reality I only listed my preference for any given day for the first week only. So I would explain to new users that you have to fill out your availability and use the “repeat” slide button or go through the calendar manually and list your availability for as many days as possible or at least for a few months. Other than that WhenIWorkStaffScheduling has nice and helpful features like who works and when, as well as a place to message co-workers without having their personal phone numbers.

by _briv

I work at a locally owned restaurant in town with about 25-35 employees. Most of us have WhenIWorkStaffScheduling downloaded onto our smartphones and WhenIWorkStaffScheduling has made the scheduling system so easy! I find that the built-in chat feature is one of my favorite features about WhenIWorkStaffScheduling as it makes communication very easy between people, especially if you don’t like to give your personal number out to everyone! It would be cool if we could customize the colors of WhenIWorkStaffScheduling on our own phone—I do not love all the green! That’s my only “complaint” about WhenIWorkStaffScheduling! Other than that, WhenIWorkStaffScheduling has been perfectly executed. Thank you!

by Stacy Stacks

I can say that I have done Uber, Uber eats, DoorDash and I have found that go path is an amazing place to work for. I’ll be employees are so kind and the management of spectacular. They understandWhen issues come up and they’re there to help you. I can say that I needed help as I got stranded on the freeway. I let management now through WhenIWorkStaffScheduling which every driver on the clock in C, and one of the drivers that does not even know me came and rescued me from a four hour wait on the freeway for a tow truck. I recommend this company to not only work for but you order from as it is well organized and thought out. Definitely Covid free with all the actions that we take. Love go puff❤️

by Lawme

I’ve tried many different shift scheduling/clock in/out apps before. Some were good, some less than good, and some were outright treacherous.
‘When I Work’ is not good, it’s not even great, it’s spectacular; it is by far the best scheduling/shift planning/hours and pay tracking/extra shift finding app I have encountered with!
While the smartphone version offers all the features you need, it is not until you access ‘When I Work’ from your pc and realize WhenIWorkStaffScheduling’s incredible potential. The amount of clever features and details is amazing, it’s like having a bookkeeper/HR person sitting next to you ... for free! Time is money and having WhenIWorkStaffScheduling saves you both. Lastly, kudos to your customer service… big kudos, that is. When I first installed WhenIWorkStaffScheduling , I needed some help so, I e-mailed your customer service, hoping they can enlighten me within 24 - 36 hours. However, I was wrong ... I received an e-mail with detailed explanation within an hour. So, keep doing what you’re doing … because you are doing it right!

by Val C

I love WhenIWorkStaffScheduling , it's very useful for our business , helps tracking where people log in or out ,and it lets you know when someone forgot to clock in as well. We've been having problems for a while with it logging users out but i think that got fixed , the only thing that's not really convenient with the new update is the filter when wanna check out the schedule for a certain location , i think the old way was way more convenient especially when you have access to multiple locations it will show you all of the locations at once ... it's kinda of a mess ! wish you guys went back and eliminate that filter , other than that's it's a great tool !

by AngelsANew

I truly enjoy the ease of navigating through the software. Scheduling is a breeze as well as truly helpful by allowing client employees to clock in from their mobile phone.

Working in the home care industry, our caregivers are unable to clock in from a stationary device. So, being able to clock in from their mobile device is truly helpful. The added perk of being able to keep track of where exactly an employee clocks in is essential to ensure that they are clocking in and out while at the client’s home.

One recommendation I would make, is update the software so that employers can set up the clock in and clock out with the 7-minute rule.

by Kmartjones92

I had searched and searched for an online tool like this to help organize the schedule I make for my employees. All other programs I looked into, required payment for even the most basic packages. When I work is FREE for the basic scheduling options. Through WhenIWorkStaffScheduling , my employees can request time off, switch shifts with others, see what position they are scheduled for each day, etc. They also get immediate notifications when their shifts have been changed. To top it off, a rep from WhenIWorkStaffScheduling even called to make sure I didn’t have any questions or problems getting it all setup. Can’t say enough good stuff about this!!

by Lullulemon

As a delivery partner all my warehouse managers and other co workers super friendly and helpful. Easy to work with and very respectful all each other. Nothing to complain.

My only concern is last week I received an email about special weekly offer. If I work on certain hours I get some extra bonuses, which is great because my all other co workers also getting this offers on a weekly basis and that was my first e mail and I get super excited.

After a week I didn’t receive any confirmation massages or e mail about the working hours I’ve done with that offer.

I send an email to driver support and I received a massage saying ups we send you that e mail by mistake?!

I hire a babysitter just to able to work on that late hours shift so I can make some extra money now you just saying sorry to me.
I am totally disappointed. The answer I’ve received from the support team. I worked my other driver friends work as well. They all getting there bonuses but ME NO!

I shouldn’t be punished because of someone out there sending me that e mail “by mistake” .

Here is my very honest review, related to my very recent experience .

by Less Mush

I manage a small swim club with approximately 27 staff members. I was using MS Publisher to type up a schedule, hang it on the wall and pray people showed up for shifts and had shifts covered when needed. The problems came when the guards started texting me to swap shifts and I couldn't keep track of it.
WhenIWork has saved my life! I am able to develop a schedule, post it and the guards can swap away because the can only swap with other guards holding the same certifications! I no longer stress that there will be missed shifts, confusion about when to work and failure to cover for people! WhenIWorkStaffScheduling also helps me manage payroll to insure I stay within budget!
I can't run the club without WhenIWorkStaffScheduling. I can't say enough great things about the support team and the ease of use. Download it! You won't regret it!

by DarcInGA

One of my clients has been using this service for almost a month now. They provide hands on training, which really gives you a quick-start boost to getting your company online. That being said, it is REALLY easy to use and gives you the option of publishing your shifts live, or just keeping them where you can work with them until the time is right to publish live! You can create recurring schedules, one time schedules, you can color coordinate different departments, communicate with all your people in one place, and send out individual message or blast messages! It really is an amazing service! And very reasonably priced! The only room for improvement I will say is the phone app. It is stupendous on a computer, but the phone app does need some visual improvements. But it definitely does what you need it to do! I love it!

by Hughescloset

I work for a major airlines and we use WhenIWorkStaffScheduling to track our shift drop split and trade we also use the history to keep track of who we picked up because w have to note it the day we work. As of yesterday. The history is not there for us. We deleted and reinstalled still not working please fix asap

Also are team is large and we drop pick up swap and split a lot. Daily we have to put who we are working for. Can there be an added feature that when we pick up a shift that there is another line stating who we are working for it will eliminate a lot of issues for teammates and add the capabilities for teammates to add personal notes to a work schedule as a personal reminder. Right now it's only a supervisor feature. It will help teammates when we need to remind ourself for future task in one place.

Thank you in advance

by Ms. Erica•

I truly enjoy my “When I work” app, checking and knowing my schedule has never ever been soo convenient. As a supervisor I’m also able to view every employee that is also scheduled with me which really comes in handy when it’s time to schedule breaks. I’m also able to request time off and view if there is any days open (on the days that I’m not scheduled) for OT. The weekly alerts prior to my actual work week is such a great asset for me to review and make any adjustments to my schedule if need. And lastly, having my picture added as an option for other coworkers to view ; helped me to be able to communicate and learn everyone’s name, as well as their positions within the company. In which I , really felt was generous as well as Genius… easy to navigate from profile to dashboard and all the other categories provided … so with that being said I really enjoy WhenIWorkStaffScheduling and look forward to being very mobile while being apart of a Great team of Hospital Transporters!!!!

by KasperOCOG$$

Well, not to sound like a lot of other reviews but I’m usually not one to have time or patience to write reviews. Though, I do feel bad because I do read a lot of them when deciding on something to choose for myself. ANYWAYS, I try to be more to the point now. There is nothing wrong I can currently say is with WhenIWorkStaffScheduling. It doesn’t glitch or run slow. It’s coincident. The clock in, clock out process is very easy to use and I really like how it will show you how long you’ve been on lunch break for and even send you notifications about break almost being over. Scheduling, Contacting other employees, etc. work just as well, making life run a bit more smoothly. Definitely worth the 5 star rating.

by PleaseBringBackOldApp

WhenIWorkStaffScheduling is the MOST important business tool I have. I don’t know how I would run my business without it. That said, it is the MOST frustrating thing in my life.

I have used it since 2015 and have 90 part time employees on it.

WhenIWorkStaffScheduling alerts are constantly an issue. I hear, “I have WhenIWorkStaffScheduling alerts on but didn’t a app notification” several times a week. I gave up on contacting customer support. What version of WhenIWorkStaffScheduling ? What version of iOS? Can you delete WhenIWorkStaffScheduling and reinstall it? I’ve never had any missed notifications on ANY other app or had to delete ANY app and reinstall to get it to work. Please clean up WhenIWorkStaffScheduling alerts so they work reliably.

Honestly I would pay more for the simplier version of WhenIWorkStaffScheduling from 3 years ago. It ran faster, crashed less and wasn’t as complicated for part time employees to grasp.

Recently many of the employees are confused because filters are turning on without going in to the filter settings. Every week I get a screen shot “I don’t see my shifts”. I have to explain there is a red 1 in the top left which always leads to - “I didn’t turn on the filters”.

I would increase WhenIWorkStaffScheduling rating with the alerts worked properly.

by Idagreg

I’m a huge fan of When I Work we recently started using the attendance app as well. However It takes me almost an hour every pay period to fix my staffs hours. When I work doesn’t offer any kind of automated rounding which would stop unintended overtime. Example an employee clocks in 3 minuets early and clocks in 4 minutes early from lunch and then 3 minuets late clocking out. So every day you have 10 minutes of overtime, that adds up to a huge amount of unintended and in un- authorized overtime. If they would provide an option for overtime rounding that is already approved by the labor department It would make processing payroll much quicker.
Btw the law states under 8 minutes round down over 8 minuets round up. 8:03 gets rounded to 8:00 and 8:08 gets rounded to 8:15

Hopefully this gets addressed soon.

by Brunocdeo

We use When I Work in our college to manage student employees. They used to set up an “Availability” calendar based on each semester and whenever they require a change in schedule, we just would have them to either request time off or create a new availability for that period.

The old Availability system allowed then to do that very quickly since you graphically visualize your week, but now we have to add slot by slot in a very complicated way.

I understand that the new system would probably serve occasion when the employees will have a different schedule every week, but I honestly think this is a minority among When I Work users. I think it would be great to have both new and old systems working together.

by PinkReggie85

I run a small business w 5 employees but our schedule can change at any moment. WhenIWorkStaffScheduling allows me to notify employees in an instant and receive shift confirmations w out having to text each employee individually. Most of my employees are hourly so they can see how much their take home for the week is. They can also see how much PTO they have taken and have left. WhenIWorkStaffScheduling is very comprehensive. There a ton of features that I don’t use but if u are willing to pay the premium for them, they may be very useful. The basic functions for me are exactly wht I need.

by Frank Nap

J-dogs is a very professional Business they operate very well. It’s one of my favorite jobs Ive had in a long time the employees there are very friendly nice and funny j-dogs is almost like a second family to me it’s a job I enjoy waking up and going to most people can’t say they love to wake up and go to work but when I wake up I know I’m going to have a good time and enjoy my day , our events are fun the kids and adults love it I couldn’t ask for a better job I would definitely recommend friends or even random people to apply and work at j-dogs the job is awesome . This is frank Napoli employe of
j-dogs signing out 😈✌🏼

by AmyAdamsFAN

We have only just started using WhenIWorkStaffScheduling a few weeks ago. But can already tell how valuable it will be the season! As a public golf course, we have dozens of seasonal employees and keeping the availability straight for all of the young workers we employ has always been a challenge. Plus WhenIWorkStaffScheduling is flexible enough to allow crossover of positions as many workers are trained in different to work in more than one area of the business. I used to spend days working on a schedule for the following week, and now I can put it in the hands of multiple people who can all work on the schedule the same time.

by T_Sous

Update: Overall works well, and chat loads quickly since an update. Thank you!

Overall WhenIWorkStaffScheduling has been awesome for my job, the only issues I have is with the group chat. It takes forever to load them along with not sending messages at all. It’s very inconvenient as it’s just easier to text my coworkers/managers instead of bothering with the group chat. Sometimes notifications also do not come through. The group messaging needs and overall but besides that WhenIWorkStaffScheduling is awesome!