Acuity Scheduling app not working? crashes or has problems?

Acuity Scheduling Status

Last Updated on 2025-02-12 by Acuity Scheduling Inc

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

85.7%

14.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Acuity Scheduling Problems 🔥

- Stripe does not help with disputes

- Display on the client's end is confusing

- Slow when clients book

- Glitches when booking

- Limited font options

- Display on the client's end is too minimal

📋 6 Reported Issues:

C Burgess 2023-05-27

Apps keeps crashing when I click on a scheduled appt to try to edit. Very inconvenient!

Kanjana Griffin 2023-04-05

Cannot text link from android phone. shows sent but will not deliver it. Works fine using apple phone though.

Aaliyah Monet Alexander 2022-07-06

Error message when I try to login

Destiny N Johnson 2022-05-17

I just started using acuity scheduling and it crashes all the time.

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Diana Alvarez 2022-03-16

Hello my Acuity app keeps crashing everyone I try to open it. This is my first time dealing with this situation for this application. I have an iPhone

Sarah Thomson 2022-03-01

I’m having issues with using credit cards on check out after appointments and having random errors pop up. It has started since I updated the app a few days ago, how do I go about fixing it?

Showing 1-6 of 6 reported issues:

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Common Acuity Scheduling Problems & Solutions. Troubleshooting Guide

Table of Contents:

Acuity Scheduling iPhone Issues and Solutions

Acuity Scheduling iOS app crashes, not working, errors
Acuity Scheduling iOS app network issues
Acuity Scheduling on iOS has black/white screen

Acuity Scheduling Android App Issues and Solutions

Acuity Scheduling has errors/crashing/not working
Acuity Scheduling server network connectivity issues
Acuity Scheduling has black screen

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Acuity Scheduling iPhone Issues and Solutions

How to fix Acuity Scheduling app crashes or not working on Iphone (iOS):

Close and restart the Acuity Scheduling app on iPhone
Update Acuity Scheduling app to the Latest Version for iOS
Uninstall and reinstall Acuity Scheduling iPhone app
Update your iPhone to the latest iOS version

Fix Acuity Scheduling on iPhone unable to connect to server/internet connection issues::

To resolve Acuity Scheduling network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Acuity Scheduling Android App Issues and Solutions

Fix Acuity Scheduling not working on Android, crashes, errors or is unresponsive:

Force Stop the Acuity Scheduling App
1. On android, goto Settings » Acuity Scheduling » click [Force Stop]

Update Acuity Scheduling to the latest version on PlayStore

Clear Acuity Scheduling App Cache and Data:
1. On android, goto Settings » Apps » Acuity Scheduling » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Acuity Scheduling.

Fix Acuity Scheduling unable to contact server/ Acuity Scheduling internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Acuity Scheduling » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Acuity Scheduling » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Acuity Scheduling