PetSmart app not working? crashes or has problems?

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I have a problem with PetSmart

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⚠️ Most reported problems ⚠️

Something else
34.8%

Not working
30.4%

Login
17.4%

Crashes
8.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of PetSmart Problems 😠👌🔥

- Too many products are in store purchase only

- Too often out of stock on quite a few items

- Not great on having a lot of different products to choose from

- Some products are high in price

- Coupon doesn't work at the store

- Difficult to set up an appointment

  8 Reported Issues: 😵🆘🛟🚨📢

Diane Southerland
2024-12-19

Auto ship isn’t showing

Heather Worden
2024-11-26

not allowing me to sign on even after resetting my password

Lorraine Mahoney
2023-11-29

I was just about to check out with a large order and all of a sudden , it cut out with access denied. If this business goes under, I think you know why....at least I do. I now have to call the person who was going to pick up the order for me and cancel. I am not a happy customer today.

M King
2023-08-27

Your app is not working and hasn’t all weekend! Am I going to be able to request an order anytime soon?

Douglas Allsop
2023-08-15

PetSmart mobile app won’t open on my iPhone. I get a white screen with the PetSmart logo and that’s it! I’ve deleted the app several times and reinstalled it with the same results.

Jane
2023-07-01

Access denied

Frances Szaukellis
2023-05-14

All of the sudden the westie says that I don't have permission. I have many items in my cart too!

Mary
2023-03-18

Can't find the "I'm here" button. Tapped the "Pick up" icon with the picture of a red car with trunk open. The resulting pop up window MAY be the place to find "I'M here" but part of that pop up window is obscured by the toolbar at the bottom. The pop up window can't be moved.

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About this app

You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place. • With in-app shopping, you can get all your pet essentials in one place. In a rush?  Get your order in 1 hour with buy online pick up in store. • Sign up for our Treats loyalty program.  You’ll earn points every time your shop & you can manage your account through PetSmart .  So, we’ve built our app to be a valued resource for every step of your journey as a pet parent.  At this app, we know being a pet parent is one of life’s most rewarding experiences.  It also raises many questions!  With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the this app App is a great resource for a great life with your best friend!