PetSmart Reviews

by Penneywell

I have tried more than six times to place an order through PetSmart for pick up at the store. The order shows up in my cart but that's as far as it goes. The order just keeps recycling back through check out review order check out review order and so it goes. No one at the store knows what is wrong. I have deleted PetSmart three times and reinstalled it, but that does not help. There are times with a sick pet at home when driving to the store is a major inconvenience. Well I certainly won't try PetSmart anymore.

UPDATE. I received a notice from Apple support that this developer had sent me a response. The response, which was the same response the developer had used numerous times to other complaints, said they would like to hear what my problem was and they will try to work it through with me. There were two links to click, one to update my review, and the other to contact the developer. So far so good right? So when I clicked the link to contact the developer it basically took me to the this app app where there was no link to the developer. SoI am updating my review so you will know there is no way to contact the developer, and when the developer says they really want to work with you to resolve your problem, they don't really mean that. Because there is no place to contact the developer, only a link that connects you to the this app app, which , of course is what they want you to do.

by Fix The Issues!!!!!!!

I placed an order for 2 items to pick up curbside. When I arrived at the store, it recognized that I was there. I clicked, “I’m here” and it took me to my order. It asked me which order I was picking up. Both location names were the exact same so I didn’t understand why it would only let me pick one item at a time.

Nonetheless, I picked one item and waited thinking I’ll just clear it up with whoever walks my order out. I waited and waited, no one came out and there was no way to go back to the “I’m here” part of PetSmart . I finally had to Google the phone number to call and see what was going on. As I was on hold, I clicked on my order history and noticed my 2 orders were placed at different stores. The location name was still exactly the same but the addresses were different. PetSmart allowed me to place my one order (with only 2 items) at 2 different stores! I had to spend an hour of my day driving around town picking my 2 items up. Super frustrating! There should be measures in place to not allow that to happen.

On the other hand both associates who walked my orders out were both super friendly. Just fix PetSmart !

by ARKel2

I brought our schnauzer for a bath and haircut today. He is scheduled for these services on a monthly basis and has been coming to the same groomer for about two years. Today when I called to confirm I was told no haircut had been scheduled. This is the same thing my husband was told when he brought him last month. Last month was the first time after the coronavirus began that we were able to bring him in due to service restrictions. The groomer said she could give him a partial cut and bath but not the full cut. She had 4 dogs scheduled at the same time. I kept hearing my appointment was made online; I checked online and it said "full haircut". Don't they have same access to info the customer has? While we are on the subject, if dropping off instructions are changed then change the instructions on your phone messages and signage as well to lessen the confusion when you arrive at the store . We will be looking for another location to get our pet business done. ARKellner

by Zenman!

One of the biggest wastes of time in PetSmart Store. Location keeps defaulting to the Store closest to me, not the one I intend to pick up the order at despite resetting my preferred Store repeatedly. Now that I struggled through all that to get my Shopping Cart ready, the “Checkout” option is grayed out apparently because 1 can of dog food in my order is no longer available and PetSmart doesn’t respond to the “Remove Item” option. So, now that this app has effectively prevented me from shopping from their poor excuse of an app and picking it up in their store, I’ll just go to the nearby grocery store and get pet food there.
The ability to provide app feedback to this app is non existent because the send key in PetSmart Feedback section is grayed out, as well.
Come on this app, show us you actually want our business and spend a little money to have a decent, self-contained app that’s capable of doing something as simple as placing an order. What you have now is an insult to your customers and the this app brand.

by Dannydiddy

This application is REPLETE WITH BUGS. I can log in with my creds just fine in the browser but PetSmart refuses to allow me to login. It will either say the cress are wrong or doesn’t allow me to click the button even when it holds as though it’s clickable. The UX (when not signed in) is also highly inconvenient—takes more than 3 ‘clicks’ to get anywhere and most of the services in the automated line don’t exist in PetSmart . The purchasing process takes just as long as it does in the browser, as well, so PetSmart becomes obsolete altogether. The search functionality is terrible—I can type the exact product title and still not get the correct result. Come on now this app! This is so frustrating it makes me want to only shop at Petco. At least they kept up with the times and don’t have archaic technology. (I also have several friends that work for this app that tell me the systems the workers use are just as bad). You have to spend money to make money—if you aren’t willing to pay for good developers (i.e. invest in tech), get out of the game.

Signed, an IBMer

by DreamAngel6669

I have been a loyal this app customer for 17+ years, through 4 moves and 2 states. I was so excited when they finally brought out an app, but that was short lived. For the last 2 years I haven't actually been able to log in to PetSmart , though I could log into my Treats account on the web, but there's no Treat Trail game on the web version and with 5 dogs and 2 cats the coupons I could earn through the game were great (for the 6 months or so that I could log into PetSmart ). So today I get excited again because I see the message that says they're no longer using social media to log in (my log in had been through Facebook, I didn't want it to be but was told there was no way to change it to email) and I had to create a new account using email. Did that right away, verified my email, the web browser pulled up my account information right away with my treats and all previous orders, then I tried PetSmart to see if I can play Treat Trail and... Ruh Roh. We don't recognize that email and or password... I'm about to switch my 7 pets to Petco, which is a shame, but tech support hasn't fixed the issue so I don't know what else to do honestly.

by SquirrelyRae

PetSmart is insisting I update to the latest version which requires a newer version of iOS that I don’t have and may not be able to run because of the age of my iPhone. The this app app refuses to open and the only option is to select “update now.” A week or so ago I went ahead and attempted to download and install the updated app and of course it didn’t work, but after downloading it, PetSmart recognized that my iOS was older and offered an earlier version as an install. So after downloading an app I knew wouldn’t work I had to wait for a reinstall of the version that was already on my phone prior to being replaced by he one that doesn’t work. I’d hoped that would be it but it’s back to insisting I update PetSmart again to the version that won’t work.

PetSmart was already forcing updates upon startup often, so instead of the convenience of placing a quick pickup order for my local store (reason for PetSmart ) I wasted a lot of time waiting on updates to download and install.

by Jeffhas

I’ve used PetSmart for about a year, and for the most part it kinda works... you don’t allow all the services offering for grooming for instance, so if make sure difficult to set up an appointment, you always end up having to change it when you smog to e store and check-in... it’s easier to call and make an appointment and specify the services you request. But by far the most t egregious problem is your payment processing. It use to work, I could pay from PetSmart for services and walk in and collect my pet. However, for the past 3 MONTHS!!!! - your payment processing claims there is an error, but still authorized the charge! - so I as a user think “hmm, an error, I should try again”( since it tells you there’s an error and stars try again later... so I end up with 4 or 5 charges that I have to wait to fall off to make sure you don’t actually charge me. Even if I switch cards, delete the cards, re-add the cards or add new cards, it still has the same error and same multiple authorizations... AND THEN I still have to pay when I get to the store manually anyways! Just DON’T HAVE AN APP, that way I don’t spend my time on PetSmart and I can just call or go in like we’re troglodytes and not a modern functioning society - outside of this app.

So frustrating.

by Poe79

It’s like PetSmart was designed by a competitor to keep you from shopping at this app!!!! You can’t purchase ANYTHING! You try to put ANYTHING in the cart, you end up with the permanent circle of death. You try to check out, circle of death again. Try to reorder something from your last order...I’ll give you one guess!!! - YEP! Permanent circle of death.
PetSmart crashes CONSTANTLY. It’s glitchy, and when you try to add something to the cart it crashes...that’s if it even LOADS! It’s been like this for MONTHS!! Do they not read the reviews?!?! RANDOM times it will work as a tease...then the next 5 times...if you’re reading this you KNOW what I’m talking about! How can a large chain like this have SUCH a garbage application? With all the kids at home during COVID have a 12 yo build you an app with their BASIC level of programming!! They’d do a better job than this garbage! Maybe have a contest?!?! Because it CANNOT get worse!!!
I have to believe PetSmart can be hacked my a 5 year old in Albania with the most limited skills it’s SOOO terrible & glitchy!!! My information CANNOT be secure with SUCH a bad piece of technology, unless the hacker has the same issues trying to navigate PetSmart the rest of us do!!!!
I’m going to the competitors down the street. I just had to get my frustration out quick.

by Pharagill

I think PetSmart has potential, but it’s really not there yet. Everything is just clunky and not very efficient or as well organized as other stores’ apps. Worst is that I put in all the information for an order, only to find no button to complete it at the end! I looked all over the page and even reentered my information to make sure I didn’t miss it somewhere. At least I was able to complete it from their website. The curbside pickup feature works OK as far as PetSmart part of it is concerned (though check your order to make sure it’s all correct!). Another big complaint I have is that if an item is currently out of stock, you can’t back order. If it’s found to be out of stock after you order, it’s just cancelled with no alternative. I still need vitamin C supplements for my guinea pigs! A lot of these products are basic necessities for our pets, not something we can decide to just not buy. Just hold that part of the order or have an option to ship it when it comes in. Otherwise I have to wait and keep checking hoping next time I’ll be able to place my order before they run out again! What a pain…

by JHHshshhehwhdhsjajjs

I downloaded PetSmart to keep up with my treats, and online orders. Since I go into this app at least twice a month I figured me downloading PetSmart would be convenient. PetSmart has to load every five seconds which becomes annoying when you’re trying to create an order. Also, it took me 3 times just to be able to get my payment processed. I was given a confirmation number but after the order was placed, my items are still in the cart and I didn’t receive a confirmation email like it told me I would, still charged though. So, now I have to call this app just to see if I actually have an order to pick up.
Before I wrote this review, I checked to see when it was last updated and it was only a few days ago. The potential PetSmart has is big, I just feel like they need better ways to execute the smoothness that other store apps give you in order to make it more convenient to use PetSmart instead of complicated. Hopefully the developers come up with something to actually fix PetSmart since most of the reviews are almost the same. I think they would do better just working on PetSmart instead of replying with an email because that’s what reviews are for.

I love this app though! PetSmart just needs LOTSSS of work🥺

by Vinocitingalamode

No suggestions pop up when typing in the search bar. I use extremely simple search terms and do not get anything close to what I’m looking for. I searched dander spray and got Danner Aquarium products only. No sprays. No products with “dander” anywhere in the description. I search cat dander and the first results are litter, cat food, cat tree, etc. I search for a cat grooming product and get cat food or spot cleaner for generic pet stains. It seems like it just takes one keyword from the search which is not helpful. Whatever search engine or algorithm is being used is terrible and needs replacing.

The filter function is almost worse. I will select one filter and get zero results when I know Pet Smart 100% carries the item (I tested it). For some of the filter fields, there are no options—they just say “View Results”.

There is no favorite or wishlist feature that I’m aware of so you can save a product you might want to buy. I have to add things to my cart in case I want to check on it again later. It’s a pretty basic feature that every shopping app should have.

by Dnice842

PetSmart is just okay- I only ever use it to book appointments and even that is a bit frustrating. I have two dogs and it boggles my mind that I can’t book them at the same time. I have to book one, and once I’m done booking him, I have to book the other one and hope that the same groomer has another spot at the same time- which they usually don’t but I can’t know that because- for whatever reason, all of the groomers’ appointment slots aren’t shown. SO MANY TIMES I’ve had to go back and cancel my first pets appointment and try all over again, or I’ll have to schedule one at one time, and the other 30 minutes later.

Also, I feel like the treat trail game for coupons is kind of ridiculous- especially for busy people. I don’t have time to (literally) play games and try and get a higher score to get a better coupon. Why aren’t the coupons just available to you like any other business? I mean, it’s a cute game, I just don’t have the time. I also feel like having coupons/discounts in one place would be the most helpful- like having them on the front page where the points are at, instead of having the points page, discounts at the bottom of the “shop” page, and then the “treat trail” page. Too complicated.

by KJLuLo

I do enjoy the convenience of having an app, however it feels like it is missing important features. Instead of an Order History, it has “points history” which is on its own page instead of with your account information. Maybe it’s just me, but on pretty much every other app I use, it’s on the page where you can look at your account. You also can’t click on something you’ve purchased previously and have it open up so you can order again. And my biggest issue is I’ve never once received an online receipt or confirmation for my order so I usually wait a few hours and then call the store to confirm they received my order and it’s complete. My email address is correct so either PetSmart is very messed up and does not offer this at all, or there is an issue with my account specifically. To me it’s kind of important to have record of my order as well as to possibly have notification when it has been completed and is ready for pickup like every other company has.

by Mljohnson1123

The captcha is jacked up. Pictures are grainy and you can’t make out what’s in them. Three times it told me to try again after I checked all the boxes and verified them. When searching for items it gives you the option to select your pet. But after you do you get a list of products for all the animals why give that as an option when you’re going to show me a list of dog food when I selected cat as my pet of interest? You scroll the page and there is a “loading more” link to tap to get a listing of more items. Takes time to load it. Sometimes it was just a repeat of the items I just scrolled past. Something I notice a lot of these in these store apps is every time I do shopping online there will be an item not available but I promise you if I go in it will be there. Why do y’all do that? I like this app. I think they are priced higher than some other stores but you can get mostly all the pet items you need in one store. The employees are nice also. PetSmart is just needs to be altered to be more smooth.

by SunAZGrrl

I’ve been using app for more than a year. I have never had an issue logging in. When I add items to my cart and unexpectedly get pulled away or distracted and need to close PetSmart , the items always remain in cart so I can continue adding on or checking out when I reopen app. I’ve added my pets to app so making appointments and searching for specific items is a breeze. Disappointingly I am able to play the treat trail game to earn coupons but have NEVER been able to apply them at checkout when I’m placing order through PetSmart . And I find it disappointing that I can’t add dog/cat clothing items to my order in PetSmart , it always says for in-store purchase only. This is also the case for items that go on sale or clearance. I am not able to go into store do shopping like normal because of my mobility AND now because of the covid virus pandemic. I do like the curbside pickup and hope they keep that even afterwards. But I really wish I was able to purchase those dog and cat outfits and feel that I’m missing out.

by LoverOfEnglish

I gave PetSmart a 3 Star for three reasons: (1) It is difficult, if not impossible, to pull up your entire order at Checkout to see and/or alter the picked-up items from those shipped to make any changes needed before Checkout; (2) When dealing with online coupons, you are never quite sure if or how they will be applied before you hit the final completion button; and lastly
(3) Because you cannot see the entire pick-up and shipped items at once, I had forgotten WHAT the items were that I selected to be shipped, so I ended up canceling the entire order to start over so I could see the shipped items before I would pay the final amount. Thank goodness I did because I had checked with my Vet and he strongly recommended a different supplement than the one (I had forgotten) I had ordered that was only available through shipping. Once I canceled the ENTIRE order, I saw my mistake, and only then was I able to remove it or the wrong one would have been shipped then AUTO-SHIPPED again!

When it is a straight forward pick-up ordered online, with no shipping or auto-shipping, it is very convenient! I do not recommend mixing pick-up with shipping or any auto-shipping in the same order. I will make separate orders for all three in the future.

by ShimmyLulu

I mostly use PetSmart to have my barcode ready upon checkout, checking how many points I have, finding if something is in stock, as well as playing the Treats Trail game to get some coupons. Now, that treat trail is the only reason I docked a star off. Sometimes I play the game before going to the store to get my coupon. Then when I’m at the store, I’ll pull up the coupon. But 2 times now, I’ve tried to pull up the coupon at the store and it doesn’t work. I THINK it’s because after finishing the game, I viewed the coupon (to see what type of discount I got). So, once I was at the store, I couldn’t use the coupon.

Advice for Treat Trail: DONT view your coupon until you’re in the checkout lane ready to pay!

by HoustonGay

I had to come back and redo my rating of a simple 2 after such a horrible experience using Voiceover A few years ago. Before, I couldn’t even login because PetSmart was not accessible at all. I recently tried because of the pandemic and I was able to log in, complete my profile And input my personal and dogs information. This is such an improvement! However, when I was trying to make a grooming appointment, I could get all the way to the place where I choose the date and groomer but once I made all these selections, that screen only had two buttons that were not labeled. I couldn’t use accessibility features to finalize the appointment. I had to call to set up the appointment and then it showed up in my account and I was able to confirm and add it to my calendar. If the whole process could be made accessible, I could give PetSmart a 5 star rating finally.

by Tea1967

I really like PetSmart it’s easy to use and convenient. I do have issues though, too many products are in store purchase only and also are too often out of stock on quite a few items. Not great on having a lot of different products to choose from either. But like I said though I like PetSmart because of ease of use and convenience. On pricing, like anywhere, they vary. Most items in PetSmart are pretty well priced but other products are pretty high in price just like any place you shop but I do trust this app so that’s why I’ll stick with them unless I think a price is just too high for the item I’m wanting then I’ll do a little research and see who has the most inexpensive price but so far doing so I’ve always came back to the this app app or store because like I said I trust them. Hope this is helpful for people searching for the right app to use for your precious fur babies. It is the best one I’ve found yet

by Lexxie4

I placed an order online to be picked up in store. I was supposed to receive an email - with my order information, details, and when to pick it up - within an hour. It has been three days. My payment has already been deducted from PayPal. When I talked to the clerk at the store, he said the orders usually get printed out that night and filled. While I was at the store, I looked around and several of the items I ordered were not even on the shelves, even though when filling out the online order, it indicated the store did have the item. I’m giving the store until Saturday to fill my order or then I will expect an immediate refund to PayPal. I’m extremely disappointed! What really annoys me is I have nothing to identify what I purchased. Nothing. The email was supposed to itemize everything. And PetSmart is useless in finding out anything. Unless you want your dog groomed!! Argh!!

by VirginianGirl84

Ok, first of all if You have an actual problem with You’re Online Order and You call the Customer Service Line You get Disrespectful useless People giving You the Run around and Lying to You about Replacements and Refunds, I was lied to on a couple different occasions about Refunds and Replacements over the years and ended up having to file Transaction Disputes with My Bank when they would lie about Refunding Me, and had to call the Better bureau and File a Complaint with Consumer Report Agency and leave Negative Reviews Online, If I had an actual this app Store anywhere near where I live I would have never bothered Ordering from them and I will be Ordering My Pet Stuff somewhere else where the Company and Customer Service are not Scam Artists and overpricing everything...

by Heather Won

I think it’s great that this app hosts adoption events in their store and has their own nonprofit foundation that helps animal rescue organizations. Previous versions of PetSmart had interesting articles interspersed with the occasional ad for current sales on their in-store products. Now in PetSmart , all I see are ads for their in-store “products,” including a special sale price for guinea pigs.

I see no reason this app can’t partner with rescues for small animal adoption as they do for cats and dogs. I know they’ve sold small animals in their stores for years, but times have changed and so should this company. Instead of moving away from selling pets literally in their stores, they have now doubled down and started advertising their selling of small animals in their app. I have deleted PetSmart, and will also purchase my pet supplies elsewhere.

by DJFRUSTRATED

PetSmart is designed by puppies! Every time I log in it thinks I’m a new user. Every time I log back in it asks me to fill out a pet profile even though I have pet profiles for past 2+ years. Every time I try to book services, it thinks I’m a new user, but if I back out 1-2 and start again it then finds my profile and realized I’m not a first time user. Sporadically loses the pet profile pic. As for the actual functionality, I like being able to schedule grooming services but my local store NEVER has any details when I do book something other than bane/time. What’s the point of choosing all the details and options of a service if the local store doesn’t know anything about it or even provide that specific service. Really need to fix that profile new user vs long time user crap; makes me want to stop being a user.

by BayAreaNativeFan

You are able to book a grooming appointment via PetSmart or website but there is no way to recall the appointment which means rescheduling or cancelling is of course not possible unless you call the salon. That kind of defeats the purpose of using PetSmart /website if it isn't full service. Use technology to solve this problem please.

Also, the only way to know when your appointment is scheduled for is to put it on your calendar immediately after booking (which I do) or hope you can recall the text that is sent (if you're opted in). No email confirmation is sent even though they have your email on file. Strange. The full cycle of scheduling/rescheduling/canceling is not well thought through at all. Needs work.

by Shadowpixy

I have tried to install PetSmart many times, but there is no way to skip the initial screen that requires you to answer “who do you Love,” and choose which pets you have. Why is that a big deal? Because little by little, companies chip away at a person’s anonymity and privacy, gathering more and more information. Seemingly harmless stuff, but stuff that is not their business nonetheless. I don’t want/need to have my ads personalized or products offered to me based on which animals I choose. Every “rewards” program from every grocery store, petrol station, retail store etc, tracks every purchase, click, “favorite,” etc. No. A person should be able to make purchases without every detail of who, what, how often, what brand, what pet, age of child, child’s favorites being tracked, classified, demographic categorized, packaged up and sold off to whoever is willing to pay. No more. If you want more business, mind your own.

by Anonymous33445

I hate how they haven’t fixed the issue of adding or editing pet profiles! I have one pet profile from last year of my chihuahua but I can’t even book grooming appointments since PetSmart won’t let me add/edit anything to her profile. Her profile has her name and picture but not her birthday or breed. So whenever I try to make a grooming appointment it won’t let me due to a message stating that my dogs have to be at least 8 weeks old. My dog is 3 years but since PetSmart won’t let me add her profile she technically has no age. It’s frustrating, I uninstalled PetSmart and downloaded it again and still. The problem still persists whenever I want to create a new one for my new puppy. I create the profile and after competing it a message pops us “Oops! Something went wrong. Please try again later.” I’ve been trying later and waiting for 4 months already. It’s sad how the developers haven’t fixed this issue. I love this app but now I’m going to have to ditch PetSmart and try the Petco one.

by Anongirl34

PetSmart is horrible for booking appointments. Every time I attempt to use it there is an issue. A few months ago I booked an appointment and then received a call that the appointment never should have showed as being available and they had nothing for at least 3 days. The other day I figured I would try it again and scheduled an appointment for today at 10AM. I received 2 confirmation texts and an email with the date and time. This morning I received a phone call a little after 9AM asking if I was bringing my dog in because his appointment was at 9 and I was late. The system put my dog in an hour earlier with a totally different groomer. After talking to the girl and explaining I had confirmation texts she fit him in at the time I needed. I appreciated it but it’s not fair to the grooming staff and it’s nothing but aggravation for me. this app needs to get their developers to fix these issues with the scheduling. Everyone I’ve talked to who has used it has had similar issues to me.

by REdYR0000

I have been unable to shop online/ pickup in store since your App S/w re-engineering. Most brands only show one single flavor available to put in my cart with the unavailable showing a line through them from upper left to lower right. When I try to click on one of these it won’t even let me get to the description page to get the item’s product number! I’ve seen it in Solid Gold, Fancy Feast Gravy Lovers, Fancy Feast Medleys (any of the 5 types), the cat foods containing aspic, Fancy Feast flaked, Fancy Feast Shredded, etc. I used to buy close to twice a week but this issue has stopped that for months now even after I’ve addressed the issue at the corporate level. I have my favorite store identified, only one in my city, and on my first report the woman I spoke to understood the problem and through her computer access found my local store was FULLY STOCKED WITH ALL I NEEDED! I can not imagine the customers that have been lost, the lost revenue but it must be considerable if my city is not the only one with this problem. Can someone take this as an action item?!?

by Unk373

I’d like to give it 3.5 stars but I can’t.
Mainly, PetSmart needs to be tweaked. I’ve already suggested that they include a bar cod with the pet perks number to speed things up.
There are, and I guess has to be, a large variety of items to pick from. Perhaps making an area where a person like myself could “store” frequent items? Help me to save time. Actually, you might already have this option however I haven’t come across it yet.
Scheduling grooming appointments needs a tweek. I tried to schedule with the same groomer we had last time and couldn’t locate her, so, I had to pick another. When I got to the store there she was but now she was “in training” to learn how to cut dogs hair. Maybe there is a way you can indicate that?
Might be more but that’s enough for now. So, a bunch more work and you guys might get to 5 stars!!

by J The Lioness

First of all, the Treats program is great! I redownloaded PetSmart after the program went live and it is a massive improvement from the previous version. I’m happy I was able to add photos for our three sons on here since the desktop site wouldn’t let me for some reason.

I gave 4/5 stars as I would really like to see a shopping experience added so I can quickly place orders from my phone. ShopRite’s app has that feature and it makes ordering fast and easy. If you need an example to go on, use theirs. I would be so thrilled to see that. While I can order on a mobile browser, it still is easier to use and maneuver the desktop site. Hoping to have that change in the future!

by Plaid11

I like how PetSmart works overall. Just a couple things that could be improved though. It would be nice if PetSmart would prompt to turn on the fingerprint login. I didn’t realize PetSmart could do that because it didn’t tell at any point and so I kept inputting my email and password every time. So it’s already much better now that I don’t have to login manually every time. It would also be nice if the coupons were easier to find. Have an area specially for coupons. Booking appointment for my dog is nice on here when it works. The problem I came across was that sometimes PetSmart would try to load the times available but it would get stuck in the loading mode. When it does work, it’s a great app that could use a little work here and there.

by LilKoldKiller

I just recently reinstalled PetSmart on my phone and was amazing on the update😁. I love that I can do my shopping off PetSmart now and still check my treat points☺️.

But the only thing I will like to mention that can use some work is adding a pet profile. I was trying to add a profile and I could type something in the weight bar but couldn’t even tap the color bar to put anything there. And due to that, I couldn’t finish the profile and save it because the save button wasn’t blue for me to press it. But overall PetSmart is great and everything else works amazing☺️.

by Amber_elisabeth

This might be user error, but I doubt it. I’ve been trying to log-in to my account and it keeps telling me I’m using the wrong password... so the next step is change the password. Every time I click the link to have them send me an email so I can change my password, BUT I never get the email from this app to change said wrong password.

I’ve even tried to re-sign up, but it won’t let me because my email is already in their system. No one can help me.

by Marielleen

Tried to book grooming appointments for my 2 small dogs. I booked one dog appointment. When booking for the second dog, it showed appointments available all day. I chose an appointment for the same time with a different groomer.

I forgot to to add nail grinding so I chose that service as an add-on. Trying to complete my booking but that choice seemed like it was doing anything. I started over and when I tried to book a groomer, “anyone” like I did for the first dog, I received the message, “No appointments available.”

Tried to go back to find confirmation of the first grooming appointment and I received the message, “no appointments booked”.

Frustrated, I searched for a this app app and downloaded it.
That proved to be a godsend! It showed only the first grooming appointment I made. I canceled it. Then, I very easily made 2 grooming appointments for the same time/day with 2 different groomers!

I will always use the this app for booking grooming appointments in the future! I’m sorry for the long message but I wanted to show how much frustration I went through trying to book grooming online.