View your medical records, plan a visit, contact your care team, find a doctor,
and more with the Northwestern Medicine app for iOS. The free MyNM health app
offers an array of tools and resources for both Northwestern Medicine patients
and visitors. Manage Your Health: MyNM is the...
Beware - Communication Breakdowns and Confusion Guaranteed
The app is supposed to help with communication between a doctor’s office and patient, instead it creates an even bigger bureaucratic bottle neck than is already taking place at Northwestern Fertility Clinic. My experience has been that I have several extra steps each time I need to connect with the office: logging in each time (no ability for facial recognition), having a limited amount of sender options (I can’t email a nurse directly, only my doctor but they never respond directly), unresponsiveness (sometimes I have to wait days for an urgent question to be answered) and runaround from the office (when I call the office they tell me to send a MyChart message) and when I send a MYChart message I see that someone has read it but not responded. The app does have some good UI elements: easy to find the message, billing and results sections. The bones are there for it be a great app with a little consideration for the patient experience. I don’t have insight into what the doctors and nurses see on their end, but it seems like there could be some better designs in place to help connect the two sides. Get a UX expert, it’ll be well worth it and save a lot of time, frustration and patient retention.
Needs to remember pass or Face ID
This app would be so much easier to use if it was like DuPage Medical Group which uses both Face ID and remembers Passwords. Why would you break away from the MyChart interface. Thus NM app is SLOW, too many button presses to get to the info you need. This NM app is frustrating because you have to type in your password every single time and there is no Face ID. I’ve suggested to customer support via phone but doubt it reached any of the developers so I’m leaving the feedback here. The other frustration is some doctors don’t automatically have Messagibg active. I’ve had to call two different times to have my doctors activated with messaging. It’s a hassle for the doctors because I can’t request it via your help desk, the actual doctor has too. Messaging saves so much time compared to calling and being on hold. Again, DMG has messaging on all doctors. If NM could make these updates to be more user friendly like DMG, the app would be awesome. Thanks for reading.
Messaging not working
UPDATE: Deleted and reinstalled the app. Everything seems to be working now. •••••••••••••••••••••••••• After most recent app update for iPhone, the Messaging feature in the Dashboard stopped working. When selected, it should list all messages between you and providers. Now it’s a blank page with words “Please select one” and nothing else. Fortunately, the messages feature is still available on NW MyChart webpage, but that’s a hassle when everything previously worked well in the app.
No Track my Health option!
This app is much easier to use that the last one, and I love that everything is the same shades of purple. And that everything is big! My boyfriend has this app too, on the old MyChart by Epic he had an option to “Track My Health” he’s diabetic and this is how his doctor was able to track his numbers. This new app there doesn’t seem to be that option. It would be much easier if it was just in the new app, so he wouldn’t have to go back and forth between both apps.
No finger recognition, no way to contact MY Chart
I do not see any way to set up finger recognition. More important, I have been waiting for a TEST RESULT of a test I had over a week ago to be posted, and it has not been posted yet. My doctor said it would be “automatically uploaded” after 3 days. To make matters worse, there is no way within my own chart to contact MY NM and ask where the test result is. My only recourse is to write you all and ask why my test result has still not been posted and who I can contact about the problem. I am disappointed and frustrated. This is a test which is critical to my healthcare.
Much Worse than the My Chart app
While this app shows the main functions that the My Chart app did ( test results, appointments etc. ) the new app has destroyed the old app’s ease of use. I have an iPhone XS Max. Even though I have set up both Face ID & Passcode, neither actually work. The app always forces a sign in with the full sign in name and password. Supposedly the app uses Location Services but when you try to set it up it doesn’t work. This app doesn’t add any features that the My Chart app didn’t have and entirely removes the old app’s ease of use. Please either fix this or allow us to use My Chart again!!
Love this app!
As someone who is at the hospital frequently for tests and appointments this app makes everything so easy. I do have one suggestion. For appointments it would be great to list the downtown building name in addition to the address. I forget half the time if I am going to Galter, Arkes, etc. and it would be really helpful to have that in addition to address and floor number.
Not as happy with new app
I loved the old app MyChart for when I have blood work done it was released to my chart before I ever saw the dr. Normal blood work 2to3 days. Now I have to wait for the dr to release (when he feels like looking at it) it get it. Witch could be 5 to 10 days. This is not in the best interest of the patient. I find things that even the best dr will overlook. But with my conditions are very relevant. I believe I should have as much right to my information as the Dr does. And I beleave this is covered under the privacy act. Not worth the time for me.
Bill pay doesn’t work on iPhone
The app is fine for getting medical info, but falls short when paying bills. On my iPhone 7 running iOS 13 part of the bill payment entry page gets cut off making it impossible to complete the bill payment process. The app does not have a link to request customer service (neither does the site) so I’m stuck paying bills from my laptop. It’s not the end of the world but it is a hassle and inconveniences me.
Not happy with this app
It’s not optimized for iPad use, only for iPhone. Takes forever to figure out how to navigate. Came across the LOGOUT feature and then could not find it again. Previous app was much more intuitive. Keeps saying I have a message or info under billing but nothing there. It lists my iPad twice, but after I deleted one, had to reset all settings again where it then again listed my iPad twice under devices. I feel annoyed while using this app versus quickly getting to the info I want.
No Face ID
Unlike MyChart where I can log in with Face ID or fingerprint on older iPhones, we have to put in the password everytime you want to log in the MyNM application. Hoping that this feature would be added in soon, but until then I’ll still be using MyChart for convenience since both offer the same features anyway
FaceID not working
I have turned both FaceID and passcode features on, and yet, the only way for me to log in is to enter my user ID and password. Reply to developer: There is no option to save my userid to enable automatic FaceID login. Please download the app in an iPhone XS and walk through the steps of setting it up. You will observe other issues as well (such as enabling location services)
Hate the new updated version
My biggest complaint is it doesn’t allow for landscape mode, just portrait. I use it most the time on my iPad so this is a huge inconvenience. No shortcut for signing in also since they did away with the pin option. Why is it improvements are rarely better? I’m going to do whatever I can to avoid using this app. Hopefully they will find a better developer.
I notice that I have access to additional information if I log on to MyChart over the web. I often receive text messages from NWM indicating that I have new test results or a message or questionnaire from a provider and these are typically not available using the app.
Good, BUT can it be improved?
I love that I can look at all of my associated test results and Dr communications in one place. However, I do have a beef with the application. When using the application on the iPad Pro with the keyboard active it doesn’t rotate. It would be very user friendly if it would rotate for readability.
No. MyNM by Northwestern Medicine does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 685 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for MyNM by Northwestern Medicine Is 15.9/100.
No. MyNM by Northwestern Medicine does not seem legit based on our analysis. This conclusion was arrived at by running over 685 MyNM by Northwestern Medicine User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MyNM by Northwestern Medicine Is 15.9/100.
MyNM by Northwestern Medicine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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