Spruce: Medical Communication Reviews

by Sam Saar

U can’t get to talk to live person to guide u. Good luck you will b in your own. I think they might have been a good company to begin with but now, when everyone trying to get online n they are trying to grow bigger but do not have the man power, they are having big time issues. They changed the plan on me, when I signed up, my plan said I’ll get a success manager but they now say it’s for enterprise plan, changed some settings to see that would work. Nothing has changed at my end, but calls r dropping right n left, having issues when it worked well in the past (I’m not talking about recent cyber traffic, even with that it was working great until they did “new version”), then my other phone no vanished, fax no vanished. I am just trying to be patient n see if they reach out n help out. I understand that they are swamped too. I hope they soon hire more staff to work for them n get my servers

by Bbsuhej

One of the most chaotic communication apps I’ve ever used. I’m sure there are plenty of good features and it’s nice but the inbox is so chaotic. It lumps together every for of incoming communication (texts, voicemails, missed phone calls) so it’s hard to decipher what you’re looking at or find what you’re looking for at a glance. I also am annoyed that incoming calls don’t display the contact name so you can’t know who’s calling until you answer. I also ported my phone number from google voice and for some reason, I haven’t been receiving any texts messages for the last two days. I’m stressed.

by Dancingdaisy78

My provider and I have only used Spruce for messaging. So far it has been working out fine. My only issue is that even though I can set for Face ID to be used to open it, my messages are still at risk for expose when switching between the apps. Most banks and other apps with personal information will have a privacy “cover” that is used in that situation. Considering sensitive information may be discussed, it would help ease my concerns and make Spruce even better if the same thing was used to protect my information in my messages.

by NYC HeadacheNeuropsych

I started out using both this app and Doxy, and now use almost exclusively this app. Doxy just wasn’t clear enough. This is highly functional, and has many nice communications features such as messaging between appointments and the ability to send documents.
I would like to see additional features added.
One limitation is the lack of the ability to add a third party to your call, which limits ability to utilize translation services. Maybe there is a way to use it that I cannot think of but...well I haven’t figured it out. Also, I wish I could figure out how to integrate some forms into the communications. I am sure that I could, but the this app education is not as user friendly as I’d like. Also, I wish that I could line up my appointments, as I do on my colander. Again, maybe there is a way to do that, but I haven’t figured it out.

by Pipsquacky777

I recently switched my private counseling practice over to this app and my only regret is n not having done it sooner. I love being able to send and receive faxes in my phone. Having a secure phone “line” that uses my existing phone is wonderful. I can tag clients so I can do searches for people with similar issues and email them information that might be relevant to them. I can “page“ myself to remind me to do a client related task or follow up with them. (It’s kind of like the marking.) I can get off of the phone with a client and immediately write a note to document the call. I can do video sessions. I’m looking forward to improvements such as clients being able to access from their PC (right now they have to use a smart phone) and better reporting so that I can more easily send out the client records when requested. But they’re a great service for a great price. My anxiety level has literally gone down because of the seamlessness of this service. Thank you this app!

by D H W

I have Spruce on my iPad and my iPhone with the same login, preferring to use my iPad. I have discovered that the message thread does not show up on both devices, the conversation on the iPad does not show up on the iPhone. I see this as a real problem. There are times when one device is more convenient than the other. Also, if you were having a medical emergency and lost battery power on one device, you would loose the message thread and any important information sent by your doctor. I do like the convenience of Spruce but this improvement would be good.

by Lotus Counseling Of Montana

Are you on the fence about switching your practice over to this app? If so, I have only one piece of advice: get this app NOW!

Are you worried about the headache of getting your phone and fax lines ported over to this app?
Again, I have only one piece of advice: get this app NOW!

Are you unsure of how much your practice will grow in the upcoming months/years and wondering whether or not this app will be able to accommodate the changing needs of your growing practice? Again, I have only one piece of advice: get this app NOW!

As a private practice psychologist who is currently growing his practice at a rapid rate, I too had all of these concerns/questions… But with in the first half hour of my initial consultation with the amazing members of the this app team, my concerns vanished! And now, less than one week in, all of my phone/fax numbers have been successfully ported, my questions promptly answered, and my this app system in perfect working order! I could not be happier, my clients could not be happier, and I simply could not give this app a higher endorsement!

Get a this app NOW!

Trust me, you will thank yourself almost immediately!!!

by Carol Kat

Dr Perrnod has always been available and goes over and above for his clients. However, I had a dosage error from the pharmacy which gave me an overdose scare so I used the this app App and almost immediately Scott was able to determine the mistake and get the problem solved within a few minutes. Ever since Dr. Perrnod has taken me as a client I have found my pain management medication is working better and I feel we’re going in the right direction. I would recommend both Dr. Perrnod and the this app App.

by Kelbel992

Spruce is wonderful! I connected with a physicians assistant connected to the urgent care I usually go to. Because of my busy work schedule I can’t always get down to the urgent care center to get checked out. With Spruce you can submit your symptoms, video, pictures and chat with a doctor quickly. From there prescriptions can be filled out and sent over to the pharmacy quickly.

by Cascain

This is a great tool to reach out to physicians! It eliminates the many phone calls with long recorded messages, pushing buttons to reach the right person, leaving a message for a nurse who then leaves a note for your doctor. Eventually they call you back and eventually you get an answer. This texting program eliminates all the frustration!

by Julespom

This is the best medical practice I have ever been to! Dr. Cassandra Wertz has been incredibly available, and is able to very quickly reply to any question or concern. I have never experienced anything like this before with any other doctor. She is thoughtful and kind, and very on top of her game. Dr. Wertz and her colleagues are all about helping and listening to patients. They are really making a difference in the medical world!

by KMac829

Thanks to this app, I can send a message directly to my provider, and she can reply directly to me whenever it’s convenient. It’s much easier than a patient portal - plus I didn’t need to fill out a 14-page health questionnaire to join! I even like the tiny detail of this app having its own tone for messages - it helps me quickly prioritize what to respond to first. I wish all my doctors used your service!

by Justwalkinfaith.com

Far and away the best insurance we have ever had. Always attentive, on the ball and provide premium service when needed. Their customer service model should be shared across the board not only with other providers but other industries. I highly recommend Redirect Heath to be your insurance provider and I hope going forward the industry as a whole will consider their business model

by A Voice In The Wind

My mom Is Roz Greenspan, she lives in Your life assisted living ( pba). I feel so fortunate to have kasnia ( sarah’s assistant ) and Sarah Platt as mom's PA. I’ve had such peace of mind knowing that mom is in their care, especially during Covid, when I cannot assess her myself. this app is an amazing tool for me to contact Kasnia when moms in need. She always returns my request’s within an hour (usually before). I can’t tell you how grateful I am for them, and this “tool” to be able to reach them. Thanks for all you do. Dana Greenspan

by Alalal Ala

First of all, the pills were shipped immediately and I received them in 1 day. So complimenting their punctuality is to say the least. Next, the responses were thorough and prompt. I got all of the clarification I needed and it came with urgency. Lastly, I felt cared for an assisted in a time of need like this and that’s what mattered the most. Loved everything about Spruce and what it does for women. Never had to go through anything like this before so the help they gave was highly appreciated.

by Momma Jackson 1

I love Spruce I always get a quick response, it’s beyond helpful for my husband and I. Being new parents there’s so much we don’t know and everything is new. It’s helpful to have amazing pediatricians available to you when needed. Being a stay at home mom for this first time in my life, my husband away at work during the day and not a lot of community around. When Isaac’s seems to not feel well it’s a little scary, lonely and hard when it feels like your unable to help. Again having this Available has truly been a God sent.

by Cloudnauert

I have never had a better connection with a doctor and although I do have a great doctor and his receptionist is also great, I do recognize Spruce as being the very thing that has brought us the ability to connect! I can’t say how great it is to know my dad’s dr will be able to respond to anything I have issues with and always does do so within few hours if that! Spruce has never glitched and has been up and functional each time I pulled it up and opened it! It’s a time saver and a comfort to have Spruce connect me with our dr! Great idea!

by Kim Jon Um.

That is how I wanna start this review out incredible yes I have never ever had such polite and considerate customer service in my life , they actually treated me like I was a human being not just a number on a spread sheet , they care about my well being and my mental health more than anyone I have ever delt with , I give them five stars because that’s all the stars they will allow. Lol if there was a ten star rating. You bet it would be a ten star review. Thank you every single person that has helped me through my Journey. My god bless each and every one of you. 🙏.

by TroyGavin

I love this app because I can text or call patients when I’m unable to call them from our office phone system, like when I am on call for my group over evenings and weekends. This protects my personal phone number without having to block it, as many patients will not answer a call from a blocked number. Texting also helps me to get important information communicated while protecting myself from long conversations with patients when I am supposed to be enjoying personal time away from work. It also documents my call attempts and texts, should I ever need them for the medical record.

by Alfryed

I live in Minnesota and have this app e-visits about twice a month with my psychiatrist, who is in Virginia. During the pandemic I have used Zoom, two Google services, Skype, Skype Business and FaceTime for a variety of meetings, medical e-visits and personal ’face-to-face’ get togethers. this app has outshined them all with consistently clear and flawlessly synchronized video and audio. It is simple for my doctor or me to text ahead if one of us is running late. Over many months I have not experienced even one problematic issue with this app and am always grateful that my psychiatrist chose this service for our visits.

by Xaviergrad

I have three kids and communicate with their dr through this app. It works well for a quick back and forth text. But you can organize into threads when you have more than one issue going on so hard to find things in the past. Also, there are two parents involved and you can’t include the other parent and their this app on the thread so they can read and be in the loop. It is great for sending docs back and forth.

by Lula Gal

I’ve only been using Spruce for a couple weeks and so far so good. One of my concerns is how the message thread just goes on and on with no way to categorize or tag particular conversations. I see this becoming an issue as it lengthens and I lose important information in the thread. Perhaps adding a feature to tag or label specific messages might help?

by Magistra Sowell

I just started using Spruce today. I am blind. I’ve noticed that the messages between me and my doctor cannot be read with VoiceOver. There is also no ability to magnify the screen here with the pinch and spread method. Both of these features should be enabled for blind users. This will give Blind users the independence and privacy they need while communicating with their physician.

by BenFields

Imagine a world where anytime you had a health question you could just shoot a text to your doctor about it. It’s here! I love this app! Easy communication and appointment making. And it’s all there on record so you can go back and make sure you have it right. Plus virtual visits with the doctor—you can stay sick on your couch and get some answers! It’s amazing.

by Beautifulcare

I feel like I'm he most important person in the world! I work in a customer service role myself and I'd like to be in on your training! The caliber of your employees, their professionalism, prompt responses, but even more meaningful to me is I feel cared about. WOW. Thank you all for helping to navigate what can be a complicated medical world at times. AND then caring, too.
Marci

by Kelly Malpass

I have state insurance and still choose to pay a monthly membership for my daughter and I specifically bc our Dr. uses Spruce! It’s SO incredibly helpful to be able to just message your doctor when you have a question, need a refill, need an appt, etc.

by Bekdrew

I like the simplicity of Spruce . It is very easy to upload documents and images via phone or desktop (drag and drop). It is also efficient and sleek. Wish all of my doctors used it. It is like an open line to your doctor. Very helpful!

by JK4551

Spruce is a life saver for us busy moms. I can schedule appointments, get Rx refills, and ask any question and get swift response from the office staff and doctor. Communication is clear, concise and easy....just love using this option for the whole family’s medical needs.

by Latinadoc

I love how all team conversations and call/text activity pertaining to each client are bundled together, which provides continuity. Porting my number from my previous service was super quick and smooth. Bye, bye Grasshopper.

by Synergy ETherapy

Spruce is not only amazing for our mental health practice and our patients...the customer service is also the best! Quick replies, effective communication and responsive problem solving when needed makes Spruce and the people behind the scenes top notch.