Spruce – Care Messenger Reviews

Spruce – Care Messenger Reviews

Published by on 2020-12-16

Spruce is the leading platform for HIPAA-compliant telemedicine and care outside
of the exam room. A unified team inbox powers all of your practice's
communication needs -- from phone, text, secure messaging, video calling, secure
team chat, and more -- all from one app. For Patients: D...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Spruce – Care Messenger Reviews


  • By

    I Highly Recommend Spruce

    I recently switched my private counseling practice over to Spruce and my only regret is n not having done it sooner. I love being able to send and receive faxes in my phone. Having a secure phone “line” that uses my existing phone is wonderful. I can tag clients so I can do searches for people with similar issues and email them information that might be relevant to them. I can “page“ myself to remind me to do a client related task or follow up with them. (It’s kind of like the marking.) I can get off of the phone with a client and immediately write a note to document the call. I can do video sessions. I’m looking forward to improvements such as clients being able to access from their PC (right now they have to use a smart phone) and better reporting so that I can more easily send out the client records when requested. But they’re a great service for a great price. My anxiety level has literally gone down because of the seamlessness of this service. Thank you Spruce!


  • By

    This is perfect

    I love spruce because I can text or call patients when I’m unable to call them from our office phone system, like when I am on call for my group over evenings and weekends. This protects my personal phone number without having to block it, as many patients will not answer a call from a blocked number. Texting also helps me to get important information communicated while protecting myself from long conversations with patients when I am supposed to be enjoying personal time away from work. It also documents my call attempts and texts, should I ever need them for the medical record.


  • By

    Great idea

    I have never had a better connection with a doctor and although I do have a great doctor and his receptionist is also great, I do recognize the app as being the very thing that has brought us the ability to connect! I can’t say how great it is to know my dad’s dr will be able to respond to anything I have issues with and always does do so within few hours if that! The app has never glitched and has been up and functional each time I pulled it up and opened it! It’s a time saver and a comfort to have this app connect me with our dr! Great idea!


  • By

    Wonderful!

    This app is wonderful! I connected with a physicians assistant connected to the urgent care I usually go to. Because of my busy work schedule I can’t always get down to the urgent care center to get checked out. With this app you can submit your symptoms, video, pictures and chat with a doctor quickly. From there prescriptions can be filled out and sent over to the pharmacy quickly.


  • By

    Can’t use two devices

    I have the App on my iPad and my iPhone with the same login, preferring to use my iPad. I have discovered that the message thread does not show up on both devices, the conversation on the iPad does not show up on the iPhone. I see this as a real problem. There are times when one device is more convenient than the other. Also, if you were having a medical emergency and lost battery power on one device, you would loose the message thread and any important information sent by your doctor. I do like the convenience of the App but this improvement would be good.


  • By

    Blind user

    I just started using this app today. I am blind. I’ve noticed that the messages between me and my doctor cannot be read with VoiceOver. There is also no ability to magnify the screen here with the pinch and spread method. Both of these features should be enabled for blind users. This will give Blind users the independence and privacy they need while communicating with their physician.


  • By

    Texting your Doctor!

    Imagine a world where anytime you had a health question you could just shoot a text to your doctor about it. It’s here! I love Spruce! Easy communication and appointment making. And it’s all there on record so you can go back and make sure you have it right. Plus virtual visits with the doctor—you can stay sick on your couch and get some answers! It’s amazing.


  • By

    Makes “texting” secure but can’t organize threads!

    I have three kids and communicate with their dr through Spruce. It works well for a quick back and forth text. But you can organize into threads when you have more than one issue going on so hard to find things in the past. Also, there are two parents involved and you can’t include the other parent and their spruce on the thread so they can read and be in the loop. It is great for sending docs back and forth.


  • By

    Most Fantastic Client Support

    I feel like I'm he most important person in the world! I work in a customer service role myself and I'd like to be in on your training! The caliber of your employees, their professionalism, prompt responses, but even more meaningful to me is I feel cared about. WOW. Thank you all for helping to navigate what can be a complicated medical world at times. AND then caring, too. Marci


  • By

    Must have!

    I have state insurance and still choose to pay a monthly membership for my daughter and I specifically bc our Dr. uses this app! It’s SO incredibly helpful to be able to just message your doctor when you have a question, need a refill, need an appt, etc.


  • By

    Would like to see added features…

    I’ve only been using the app for a couple weeks and so far so good. One of my concerns is how the message thread just goes on and on with no way to categorize or tag particular conversations. I see this becoming an issue as it lengthens and I lose important information in the thread. Perhaps adding a feature to tag or label specific messages might help?


  • By

    Helpful/secure

    I like the simplicity of the app. It is very easy to upload documents and images via phone or desktop (drag and drop). It is also efficient and sleek. Wish all of my doctors used it. It is like an open line to your doctor. Very helpful!


  • By

    Love using this app

    This app is a life saver for us busy moms. I can schedule appointments, get Rx refills, and ask any question and get swift response from the office staff and doctor. Communication is clear, concise and easy....just love using this option for the whole family’s medical needs.


  • By

    Very practical and user friendly

    I love how all team conversations and call/text activity pertaining to each client are bundled together, which provides continuity. Porting my number from my previous service was super quick and smooth. Bye, bye Grasshopper.


  • By

    Amazing!

    The app is not only amazing for our mental health practice and our patients...the customer service is also the best! Quick replies, effective communication and responsive problem solving when needed makes this app and the people behind the scenes top notch.


A better way to Contact apps


You can now contact Spruce – Care Messenger customer service directly
via Email using our new site - AppContacter.com

Contact Spruce – Care Messenger directly


Is Spruce – Care Messenger Safe?

Yes. Spruce – Care Messenger is very safe to use. This is based on our NLP (Natural language processing) analysis of over 17,128 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Spruce – Care Messenger Is 42.4/100.


Is Spruce – Care Messenger Legit?

Yes. Spruce – Care Messenger is a totally legit app. This conclusion was arrived at by running over 17,128 Spruce – Care Messenger User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Spruce – Care Messenger Is 42.4/100.


Is Spruce – Care Messenger not working?

Spruce – Care Messenger works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with Spruce – Care Messenger? Report Issue

Leave a comment:



Why should I report an Issue with Spruce – Care Messenger?

  1. Pulling issues faced by users like you is a good way to draw attention of Spruce – Care Messenger to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Spruce – Care Messenger customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Spruce – Care Messenger.


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