Contact FAX PLUS Support

Beware they will charged you extras for hidden fees. They claimed to charge $0.20 per extra page for free plan but they will add the duration, destination, and the other additional cost which never been mentioned in the plan and pricing web page. They charged me 10x more compared to the amount they claimed per page. I emailed their sale person Jola and nothing has not been resolved all I know is that they charged me 34 pages for the 6 pages of the faxed documents As a client, I feel like I’m being tricked by being charged extras on these hidden fees. I do aware that the charge rate for each plan can be varied. Even though I'm trying not to compare this fax service to other faxing services. However, I don’t like the fact that they didn’t fully explain all the fee before you use them. They never mentioned that they will process reimbursement and states their “hidden” charge is the actual appropriate fee and process.

App works really good, but tech support is pretty horrible. I made the mistake of linking my personal and business email to the same phone number so I had log in issues and they would not help me at all. You can tell they are only used to dealing with problems they can easily fix via the FAQ. My situation required them to actually troubleshoot and after 3 attempts I gave up. I like the app, but you can only email tech support and on 3 separate occasions they stop responding to my emails once they realized they fix would require more than a link to their FAQ. I mean each time they literally stopped responding (and to think I paid for the app) I honestly thought maybe I just got a bad IT person, but each time I got the same experience. They sent me a link to the FAQ and when I told them that doesn’t help me...they simply did not reply... never seen anything like it!

What gives the one star is simply unexpected rates for faxing to a local dentist office. I signed up for the service, and received 10 credits to work with. Upon sending one fax, I got the confirmation page “success”! I was happy. Then I see, it took four credits to send the one page and it will be that way every time to have to send a form to anywhere that has a high fax reception rate. Irritating. But ok. I will give you that. But the kicker was to go to send another fax and low and behold, my credits left. TWO. TEN MINUS FOUR CREDITS DOES NOT IN ANY MATH SCENARIO EQUAL TWO REMAINING CREDITS. WTHECK?!?!? Thanks for the trial. But this is a no go for me. I deleted the app and am finding one where you get what you expect. Thanks for the free trial, but if this is how you handle your credits and such, it becomes a quick no thank you. Reached out to customer support Thursday night and now it’s Monday afternoon and I’ve still not heard a peep back. Another negative. Adios. Work out your issues and maybe I will try again. Possibly. My business relies on reliability.