Contact Genius Fax Support

by LizzrdVanReptile

Downloaded Genius hoping to send and receive faxes. Understood that credits would need to be purchased to send faxes, and I promptly purchased $6.99 worth of credits.

What I did not understand until after I’d purchased the credits was that there was an additional recurring fee in order to be able to receive faxes. I sent an email promptly requesting a refund and stating that I had not used any of the credits and that I was uninstalling the app.

I received a welcome email encouraging me to respond to the email for support, so I again explained my situation and requested a refund of the $6.99. I haven’t received any response whatsoever addressing my refund request so I’m unimpressed with the customer service. And it would be nice if the additional recurring fee for receiving faxes was mentioned in the app description.

by GhostBustingUSA

Something needs to be fixed. Sent a fax using a file from Genius Scan to Genius Fax. For some reason when the file transferred over it lost resolution in this process. The receiver said it was unreadable. Now I suspected the resolution dropped when I previewed the fax file before send. I thought since it was only the preview that was why the resolution dropped. I was wrong, what you see is what you get. For being a paid app and pay per fax I expect better. For me this is a waste of money, now I have fax credits that I spent money on but useless to send clear faxes. Developer please look into why the resolution drops when you send a file from genius scan to genius fax. I used an actual file, I did not use a picture or scan.

by Ashleypoga

I mostly like your app but it’s frustrating that there is no easy way to just simply click on and copy my fax number. I don’t wanna have to memorize the number and re-tape it over in another app if I want to share my fax number with someone who supposed to send me a fax. It seems really tiny and simple but it’s actually a bit of a peeve — I don’t understand why we can’t just click on the fax number and copy it. Also it’s a little frustrating to me that this is the only place where I can provide feedback instead of an actual Feedback/tech-support button.