Contact SwannView Plus Support

There is no reason this app should be this bad when the app is being paired with some of the best cameras available in the market. This app has not been updated in almost 3 years (2013), and a lot has changed capability-wise in terms of app development. The app is very slow to load, and the performance is always inconsistent. Both of these problems will deter most from purchasing as these items tend to be purchased for peace of mind and ease of use, both of which this app negates. I would love to see the functionality to adjust camera settings from the app be made available. The format should be redesigned to complement the many new available features of iOS 10. Also, once this has been updated, it would be nice to see a steady string of updates being made to address bugs and enhance performance based on feedback, which this app has not yet done. Maybe it would be best to consolidate the 10+ apps you have available on the App Store into one or two REALLY good apps. Please update or risk losing market share as users toss this product in favor of something that actually caters to the overall user-experience.

This seems to be a common issue with this company. It does not make sense to have many applications for security cameras. Other companies have one app for every product they sell. Regardless of the products’ functionality. I’ve chatted with Swann’s Customer Service to report an issue with this app on iOS 14.2. When I open the app, it shows the logo then crashes. The support technician had me repeat my troubleshooting steps to no avail. The only solution given to me was to use my other iPhone that did not do the iOS update. GREAT!!!!! Now they don’t want me to install the latest iOS updates. I am not sure how that is a solution to my issue. Knowing that Swann is a security company, they are recommending to NOT install the latest iOS update. Ummmmmm not installing updates is a security issue. I’ve tried to contact the developers of this app and got nowhere. *****I’ve went into the App Store and went into an area where it shows you the list of apps installed on your iPhone. There are two sections. 1. The list of apps waiting to be updated. 2. The list of apps that have their latest update. I DID NOT see SwannView Plus in the list of my apps. However, Swann still have it listed to download the app. I will be more than happy to find another company for security cameras. Swann dropped the ball TOO many times with their customers.

This is a sad update to this app. Finally works in iOS 11 is the only good part of the update. While viewing in landscape mode you can’t swipe left to see more cameras or click cameras on the right side of the screen to go to full screen, nothing lines up when using AirPlay, get memory errors often. Swann has know since 2015 that Apple no longer used 32bit apps and still missed a 2.5 year deadline by a week to update their app. Now that we have the update, it’s the same 3 year old app with a new icon in iOS. My guess is that since the old app was never updated everyone will just have to deal with this buggy unfinished app or go spend money on a system form another company. Swann please do a real update and add support for Apple TV to show your customers that you are at least attempting to support your products and not just letting them die after you sell them.