Contact eFax App Support

by Sighbrrr

Dowloaded app today. Was suppose to get free 14 days. They immediately took my money. Tried calling number in app; it's a scam. First it asks you to press 1 to win a gift card with no other option. Was thinking it was a way through to efax. It was a sales pitch. Hung up and called back again. Waited til it said press 2 for more options. Pressed 2. The guy that answered didn't give an efax greeting of any sort. I asked if it was efax; he said it was. (I was very, very noisy in the background. So much so that I could barely hear him.) [the lack of efax greeting and background loudness started to make me suspicious, but I thought I was being paranoid] I explained my situation to him. He asked me for my name and to spell it which I did. He asked for my address which I said at a normal pace because I thought he was reading it off a screen from a list of people with similar name to mine. He was writing it down. Then he asked me for my credit card number so he could refund my account. I then hung up due to being even more suspicious.

I called my bank. Was informed the charge was from Apple. Duh! I should have realized that! But now I was positive my suspicions were correct.

Beware!

by Innovation7

I contacted e-fax immediately after signing up letting them know the plan was to much for my needs and I teSted two faxes neither government organization received those faxes
I asked to have the account cancelled due to not working properly or at least a refund until we could successfully send a fax but company insisted on not refunding for the time that services were not able to be rendered. Sadly due to this I cancelled with the loss even though I would have been interested in a relationship if the product would have been proven to work but not okay paying for tile were it was not functional. Future credits were offered however you know how that is you get suckered into getting stuck longer waisting more time. I believe we had enough email conversation to support a credit and they could have credited the amount and offered another few weeks to prove their service worked.

by Renzo25

Wish I could rate it lower. Signed up for a free trial in July through the App Store to try the service out. Sent one fax and cancelled through App Store. 5 months later I see charges on my account for the months after cancellation in one lump sum. Contacted customer service and was told no record of my cancellation is on file. Explained situation to the rep and was told I and the App Store cancellation didn’t close my account and I needed to call because I signed up directly with EFax (which I DID NOT). After being told I wouldn’t be refunded because i needed to wait on a call review I told the rep i felt like I was getting the run around and was told that they’re in a busy call center and don’t have time to stay on the line. When I asked to speak to a supervisor I was turned down and told I’d be contacted when they had time. I’d never recommend this service to anyone. Still no response and already wrote a complaint to BBB.