DJI GO 4 app not working? crashes or has problems?

DJI GO 4 Status

Published by DJI on 2023-11-02

Capture the world from above. DJI GO 4 has been optimized for all of DJI's
latest products.

I have a problem with DJI GO 4

Are you having issues? Select the issue you are having below and provide feedback to DJI GO 4.

User reports:
App has problems

User reports 6

problems reported in the last 24 hours

24 hour clock

Most reported problems

50.0%

Not working

50.0%

Something else

50.0%

Reported Issues: 3 Comments

By DAVID SIMPSON 1 year ago

DJI Go 4 was working fine with my Mavic air through Android phone Samsung S21, literally a week ago, now app wont open and sometimes comes up with a message that the App has a bug. Have been on many forums to try and repair. Uninstalled, installed latest version from DJI website several times, cleared cache etc etc at a total loss now on what to do - Any ideas ???

By Andre Hudson Photography 1 year ago

Been flying the Phantom 4-pro for over 4 years now ,never had a problem until the newest version of the App . Absolute nightmare ,screen is black ,the camera seems to work but no live feed. There's obviously a problem with this update . If the app does not work i want my money back for my new Phantom 4-pro. As it's rendered useless DJI FIX IT FAST. NOT A HAPPY CUSTOMER Andre Edinburgh.

By Tory Quick 1 year ago

app won't open

Common dislikes about DJI GO 4 app

- Difficult to use

- Requires a signal

- Crashes over and over

- Annoying registration process

Have a Problem with DJI GO 4? Report Issue

Common DJI GO 4 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DJI GO 4 app on iOS and Android devices. Solve all DJI GO 4 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DJI GO 4 iPhone Issues and Solutions

DJI GO 4 iOS app crashes, not working, errors
DJI GO 4 iOS app network issues
DJI GO 4 on iOS has black/white screen

DJI GO 4 Android App Issues and Solutions

DJI GO 4 has errors/crashing/not working
DJI GO 4 server network connectivity issues
DJI GO 4 has black screen

DJI GO 4 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DJI GO 4 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DJI GO 4 app crashes or not working on Iphone (iOS):

Close and restart the DJI GO 4 app on iPhone
Update DJI GO 4 app to the Latest Version for iOS
Uninstall and reinstall DJI GO 4 iPhone app
Update your iPhone to the latest iOS version

Fix DJI GO 4 on iPhone unable to connect to server/internet connection issues::

To resolve DJI GO 4 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DJI GO 4 black/white screen (blank screen) on iPhone:

Follow the DJI GO 4 iOS app troubleshooting guide Here →

DJI GO 4 Android App Issues and Solutions

Fix DJI GO 4 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DJI GO 4 app issues:

Force Stop the DJI GO 4 App
1. On android, goto "Settings" » click DJI GO 4 app. » click "Force Stop".

Update DJI GO 4 to the latest version on PlayStore

Clear DJI GO 4 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DJI GO 4 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DJI GO 4.

Fix DJI GO 4 unable to contact server/ DJI GO 4 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DJI GO 4 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DJI GO 4 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DJI GO 4 on android.

Solve DJI GO 4 black/white screens issue on Android:

Follow the DJI GO 4 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DJI, developers of DJI GO 4.

44.44% Contact Match

Developer: DJI TECHNOLOGY CO., LTD

E-Mail: [email protected]

Website: Visit DJI GO 4 Website

About this app

These include the Mavic Series, Phantom 4 Series, and Inspire 2. DJI GO 4 has been optimized for all of DJI's latest products. Capture the world from above. It provides near real-time image transmission and camera settings adjustment, as well as editing and sharing of aerial imagery.