Contact DJI GO 4 Support

by Viva La MAB

The biggest problem with DJI is that their software game makes it incredibly difficult to use their products. You have pretty much have bought a fancy brick, unless you sign in, and agree to their terms and update, their software and firmware, pair the devices again, and the calibrate, every time you try to use your device and now oh no! your battery is dying already, never mind the fact that you missed the magical shot you had just gotten an opportunity to take 15 minutes ago when you grabbed your gear! Also of not is the fact that the majority of these tasks require a signal, so if you’ve got a dedicated device as a monitor or camera (like an old iPhone) that doesn’t have cellular connection, or you’re out in the woods, on location, or just somewhere without a WiFi connection capability, you’re equipment is dead weight.

I’m not really exaggerating, their software is such a hassle to use that it goes beyond frustrating and hinders your ability to actually use their devices. Whether it be the Osmo series, the drones, the ronins, you end up with the same experience, you’re spending more time trying to set it up every time you want to use it than you will actually using it.

by LightweightC3

First. For such of expensive product Mavic pro or pro 2, this application should work flawless, no hiccups one so ever, I purchased the drone with the best desire to have on the air right away, i downloaded the app and as soon as I started the new account process on the app, the app crashed, I though it was a faulty download, so I deleted it, reset my mobile and started downloading it again, I did this 4 times with no successful registration due to the annoying crashes of the add. Then I look for information on the dji forum and I found comments about this crashing app from months ago, like what the heck? For a unit that cost over $1000, this company can’t deliver an app that work and enhance the drone experience. So now I’m so disappointed, can’t fly the unit above 16-18 feet high, as it shows limitations that need to be completed or set using the app. If I use another app to fly the unit , it will void my warranty. What it the deal with this ??? With some many people working remotely, can’t dji put a team of app developers together and have this working properly.....!!!!!. I can’t even review the app itself because i can’t even do the registration.

by Johnny101Boy010

I got a Mavic Pro Platinum a couple of weeks ago. I tried to connect it to my personal iPhone 6S. The app constantly said it was “Disconnected” with the drone. I then tried my wife’s iPhone 6 and my work phone (iPhone 6S+) and they both worked just fine. I was able to update the firmware and fly the drone with both of those phones. I called support the next day and was told to “use the other phones that work”. When I explained that I didn’t want to have to use my wife’s phone or my work phone all the time, all I got from the tech was, “just wait until the new app update comes out.” Well, it’s been 4 weeks now since an update, and I have not been able to fly my drone with my personal phone. I talked to my work and they don’t want me using it to fly the drone and my wife isn’t around all the time.

I’m giving this app 1 star for the crappy support, poor ability to work with all phones, and its ability to make so many others, just like me, as mad as I am. I am very disappointed in you DJI. If only you could create software as good as your hardware.