Sync Status
Are you having issues? Select the issue you are having below and provide feedback to Sync.
Summary of Sync Problems 😠👌🔥
- Some users complain about the cost of the pro version
- Some users have experienced issues with their pro license suddenly stopping
- Struggles with viewing and clipping large 4K video on newer iPads
- Media saved to device must be viewed through the app storage instead of the Photos app
Have a Problem with Sync for DJI: Go Mobile First? Report Issue
Common Sync Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Sync app on iOS and Android devices. Solve all Sync app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at km.company, developers of Sync.
Verified email
Contact e-Mail: [email protected]
this app for DJI is the first app in AppStore that lets you easily download and share captured media from your DJI device directly to Instagram, Facebook, or simply save it to Camera Roll. this app for DJI runs equally well even in the background. Support of 4K, H. 265, DNG files, etc. - a high bar that beats DJI Go 4 possibilities. We want to eliminate the need for unwieldy and heavy Mac/PC, especially if you are on vacation or want to edit/share your media with the help of an iPhone or iPad. this app for DJI downloads original files (even 4K) to the local storage, and you are free to use your footage in any way. DJI Mini 2 support is coming soon. Estimation: Q2 2021. this app for DJI streamlines and optimizes the way you work with media on your iOS device. this app for DJI supports background operations and video resolutions higher than 1080p, which is DJI Go 4 limit. ALSO: Resumable Downloads, Reliable Notifications, Favorite/Reject Media, Color Tags, Smart Filters, Tasks in Line, Async deletion, Share with a Friend, etc. All you need is to open Sync after the flight, select new footage, and tap ‘Share’ or ‘Download. ’ That's it! this app for DJI will do this in the background while you use other apps or even if you go on to preview your media on the connected DJI drone or Osmo! Made by the die-hard fans of DJI production, this app for DJI is a number one app for any DJI device, even for Osmo Pocket (Osmo Pocket support coming soon). Tested on the following DJI Devices: Mavic 2 Pro, Mavic 2 Zoom, Mavic Air, Mavic Air 2, Mavic PRO, Mavic Mini, Spark, Phantom 3 Adv/Pro, Phantom 4/4 Pro, OSMO, OSMO+, Inspire 1/2. Currently Mavic Pro, Phantom 3/4, Spark and Osmo devices do not supply panorama files due to SDK bug. Alternatively, a one-time payment plan is available (this is not a subscription). - Subscriptions auto-renew at the cost of the chosen package, unless canceled 24-hours in advance prior to the end of the current period. FAST AND EASY SHARING - Share your best photos and videos directly from the DJI device. To share and edit your footage with this app for DJI, you don’t need Mac or PC. STITCH AND SHARE PANORAMAS - share your beautiful 180° & 360° panoramas straight on Facebook! P. S. TRIM BEFORE DOWNLOAD - we have the technology to trim parts of video directly from device memory. Subscriptions are billed monthly or annually at the rate selected depending on the subscription plan. Per Apple policy, no cancellation of the current subscription is allowed during the active subscription period. You may manage your subscription and turn off auto-renewal by going to your Account Settings after purchase.
