Contact Lovebox Heartfelt Messaging Support

I signed up to send messages to my 7-year-old nephew. Sent 3 messages and never got a reply or saw anyone else’s messages. A friend of the family started it and I joined up but saw no value and stopped using it. I just got a charge of $49.95. Please refund it and cancel my subscription. Very disappointed. Thank you.

Hi! I've been a user of love box for almost a year now and I am beyond disappointed with your latest update. I can no longer spend coins to get new templates and now have to pay monthly for them? This is so disappointing. Just another way for you to scheme money out of people who already have your product. I have recommended love box to 4 people who have bought them because of my recommendation. I understand it isn't an expensive monthly payment but I am young and just starting to live on my own and it's not something I can afford now. I thought your company truly cared about bringing for families closer together through your product and I have been beyond happy until now. It's sad to see your company now requiring more money for something that was making people smile and feel connected miles away. Now the love coins are just to "show how much love you've sent" and that is so upsetting. I enjoyed sending more and more pictures daily just so I would be able to unlock more things and make them smile. Now there is no goal to the app you either pay the money or don't get the templates. I will not be recommending this product anymore and plan to post on my social platform about it because my followers enjoy seeing me use your product. No idea how many of my followers have went and purchased because of me, but it's safe to say some have. I will not be providing the free advertising on any of my platforms now, and was happy to until the company decided money was more important. If you're in that desperate of a need maybe increase the prices of your boxes? Become creative with more than just different varieties of hearts and add additional fees for things like video capability, possibly larger sized boxed for larger pictures to be seen for those of us who send to grandparents with poor vision. I could go on and on about ideas for your product to be more successful and make more profit, but taking away from people who were excited to spend their love coins and work for a goal is not the way. My family and following on all platforms will be just as disappointed as me.

Good Afternoon, I am writing in regards to having difficulties connecting my lovebox to my wifi connection. I do live in an apartment and connect my lovebox directly to my wifi server with a mac address. I am still experiencing issues and have not been able to use my lovebox ever since I got from significant other a year ago. Any help would be greatly appreciated! Thank you, Hannah

I'm the admin on my Wife's Love box App but when I try to open her account on my phone to send her something it doesn't give an option to choose any messages as before. Is y'all's service obsolete now or what could be the issue?

My love box has disconnected. When I send messages it does not display. I tried to fix it and it constantly says connecting to server of love and the days later says it fails to connect. I would love to fix it or if not, I have had it for less that 2 years so I still qualify for the warranty.